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451 reviews for Serramonte Subaru that are not currently recommended
Note: The reviews below are not factored into the business's overall star rating.-
- David N.
- San Francisco, CA
- 12 friends
- 2 reviews
So I bought a car here about a two months ago and I bought the extended warranty and service warranty and everything else. I'm extremely disappointed in the service that I have received. I have left Serramonte Subaru and I have gone to a different dealership Everyone was extremely helpful when I bought the car but nobody wants to help now that includes the service desk where you make your appointment. This will be my last Subaru that I will purchase again I should have never left Honda of Serramonte they have the best customer service ever they aim to please. Be careful purchasing anything here needless to say, I am extremely disappointed.
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- Gerardo V.
- Pacifica, CA
- 0 friends
- 1 review
Disappointing and Disheartening Experience at Serramonte Subaru
I recently visited Serramonte Subaru for a pre-scheduled 11am appointment with my fiance, and I must say, the experience left us feeling frustrated and disrespected. As a person of color, it is crucial for me to find businesses that treat all customers fairly and equitably, and unfortunately, our experience at this dealership did not meet this standard.
Upon our arrival, we were left unattended for an extended period of time, despite our appointment. It was not the busy, bustling atmosphere one might expect to justify such neglect; it was a normal business day. The lack of attention we received right from the start was disheartening.
Our salesman, Andrew Conti, whom we had specifically set the appointment with, was nowhere in sight until after an unnecessary waiting period. When he did finally emerge, he bypassed us entirely and instead walked straight up to a white couple who had arrived after us. This blatant disregard for our appointment and presence was not only highly unprofessional but also indicative of a bias that has no place in today's customer service.
Adding to our disappointment was the behavior of another attendant at the dealership. My fiance, growing understandably upset with the situation, attempted to voice our concerns to him. Rather than addressing our issues professionally, he chose to respond rudely, further exacerbating our discontent.
As a person of color, I have experienced my share of implicit and explicit bias, but I still hold out hope that businesses, especially those with the reputation and reach of Subaru, can do better. This encounter, however, was a glaring reminder that discrimination still persists, even in places where it has no business existing.
We eventually left the dealership, feeling unwelcome and disrespected, and took our business to another dealership that treated us with the courtesy and respect we deserved.
In conclusion, I cannot recommend Serramonte Subaru. The lack of professionalism, the prolonged waiting time, the disrespectful behavior of the staff, and what appeared to be a clear racial bias created an environment that was not conducive to a positive car buying experience. I hope that this review serves as a reminder to all businesses, including Serramonte Subaru, that every customer deserves fair and equal treatment, regardless of their skin color. -
- Maura B.
- San Francisco, CA
- 0 friends
- 2 reviews
Many people have received 5 star service at Serramonte Subaru. We're not among them. Just the facts...
* November 2018: We bought a new 2019 Forester from this dealership. The sales experience was as good as it can be and I've been very happy with the car.
* 1/18/22: Took the Forester in for routine service. Had bought door edge guards (from Subaru) and asked that they be installed. The installation price was $39.95. My husband brought the car home and I saw that 1) 3 of 4 edge guards had been installed, 1 was missing; 2) it looked like a mallet had been used to install the guard on the driver's door and the edge was indented.
* 1/19-2/5/22: Called the Service Advisor, Joseph Perez, 3 times; never received a response.
* 2/8/22: Called and asked for the Service Manager and was connected with Brian. Explained the issues. He challenged that there were 4 door edge guards in the sealed package. He challenged that the dent had been caused by installation. (He pointed out that a small dent on the passenger side had been noted when the car was brought in. They missed a dent on the driver's door? Because there wasn't one.) I turned the phone over to my husband and man to man, Brian agreed that the dent had probably been caused during installation. He would order another set of edge guards and they would fix the dent when the car was brought back to install the 4th guard. He would call when the edge guards came in.
* Week of 3/28-4/1: Received a call letting us know that the door edge guards had arrived.
* 4/4/22: Called Serramonte Subaru 4 times and no answer; was auto transferred to "an unused line". Call #5 was answered. Explained that we needed to bring in the car to have the 4th edge guard installed PLUS the dent repaired. I was able to make a service appointment for the next day.
* 4/5/22: My husband took in the car as scheduled. The edge guard was installed. The Service Advisor, Louiegie Asino, refused to fix the dent. My husband explained that he'd already spoken to Brian who had agreed that the dent was to be repaired. Louiegie called Brian and went back to my husband with the decision that the dent that was made the last time that Serramonte Subaru had the car would not be repaired.
Seems that Serramonte Subaru provides 5 star service unless presented with a problem. Then service level is unresponsive and unsatisfactory. Needless to say that this dealer has lost a customer and it's doubtful they even care. -
- Jon B.
- New York, NY
- 355 friends
- 30 reviews
- 11 photos
Update: business manager follows up w Yelp reviews and offers deals - which is why Yelp reviews are so high for this terrible place
2/11/2022 Hi Jon,
Thank you for taking the time to provide your feedback. I am sorry to hear about your… Hi Jon,
Thank you for taking the time to provide your feedback. I am sorry to hear about your experience. If possible, we would appreciate the opportunity to make it better. Please reach out to me at your convenience to address your concerns and come to a resolution,
I hope to hear from you soon.
Alham Read more -
- Event H.
- SoMa, San Francisco, CA
- 0 friends
- 1 review
Probably the worst experience I've ever had at the service department of any company ever. Your appointment will mean NOTHING, they'll keep you standing on a BLUE DOT like a two-year-old for half an hour. Even though it's a Subaru recall, expect to sit there being punished for three hours because they don't know how to deal with time management... even though it's a 20 minute download he will be there all day. Seriously, buy a Tesla and never go to through this kind of punishing horrible demeaning experience ever again. Our first car is a Tesla, our next second car will be too bye-bye Subaru.
7/22/2021 Hi Event,
We're sorry to hear about your experience.
Your feedback will be reviewed with the service… Hi Event,
We're sorry to hear about your experience.
Your feedback will be reviewed with the service management team to revise our current intake process.
Alham Read more -
- William L.
- San Francisco, CA
- 0 friends
- 7 reviews
- 1 photo
Negotiation of price of a new Subaru Crosstrek 2021 was unfair, especially when I'm an elderly: Only one price quote, they offered me discount if I disclose personal information which is illegal, and still we overpaid $3000 compared to website price (our car has no additional features that costs extra).
On the first day we test drove the car and it was okay. I told them I was coming back tomorrow and the salesman asked me to sign on the first day for a "good price" but they didn't give me key or paper. On the next day I went back to the dealer but I couldn't buy the same car because I had some financial issues. I had to choose a different cheaper car and asked him for a quote on a cheaper car. They gave me one quote and then they stopped negotiating. Afterwards they gave me two choices. First choice was to pay the overpriced quote or second was to pay the penalty contract fee and leave. I asked the supervisor to explain why I wasn't offered any negotiation and why I had to pay a penalty fee. He said it was "my car". I told him that it wasn't true because I only test drove the car and they didn't give me any paper of ownership, financing plan, or even the keys to the car.
So they got the ball/leverage and that's why they didn't give me a good discount. This is intimidation, cheating, and illegal. So I tried to call the police but my wife stopped me. So I took this car without any discount which is not normal or good business practice for a car purchase. They completely cheated me.
This new 2021 Crosstrek Premium had a lot of technical problems mainly because the "premium" car is built very cheap and low quality. The engine shakes a lot and is very loud like a motorcycle, smoke was coming out from the front, the car jerks forward very hard even when breaking softly, the suspension is so low quality that you feel every bump and rocking after riding through a bumpy or unbalanced road, the car has an annoying feature that stops the engine automatically when at a complete stop even while the engine is still on (even after disabling this "feature', it turns back on automatically when you start the car again so it gets very annoying to turn this off habitually), the license plate screw holders are plastic which makes the license plate keep falling off (feels like a toy), and the car has bad mileage for a light and cheap car (30 mpg highway, 28 mpg city).
Overall, I don't want to recommend this car or this car company to anybody because of bad quality customer service and how unsafe it is to drive the cheap quality car. I wish to return this car for a full refund so I could buy one from a different brand. I already complained multiple times to the manufacturer, customer service, and the general manager thru email and phone call and they still don't care and didn't do anything to help me. -
- Derek Z.
- Huntington, WV
- 244 friends
- 2 reviews
Subaru s209 listed $50,000 above msrp , you all are a joke and I went on yelp specifically to help plummet your score
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- Gabriel L.
- Outer Mission, Daly City, CA
- 0 friends
- 1 review
50k mark up on an STI... dealerships cant get away with this crap, cars are too much as it is especially in this economy. Boycott serramonte. There are plenty of dealers.
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- Josue C.
- San Francisco, CA
- 0 friends
- 2 reviews
- 3 photos
Do not buy from this dealer! I REPEAT DON BUY FROM THIS DEALER! If they are willing do charge a $50,000 markup on a car I can't imagine how they'll treat their customers. It's outrageous! Please go to a different Subaru dealership if interested in buying one.
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- Richard I.
- Northridge, Los Angeles, CA
- 0 friends
- 7 reviews
- 6 photos
I'm sorry, but a dealer that tries to rip off their customers by overcharging a car by $50k dollars, yes you read that correctly, they are nothing but thieves. I would never recommend a dealer like this, even better that they are getting a slammed for being cheats.
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- Seumas N.
- SoMa, San Francisco, CA
- 0 friends
- 2 reviews
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- Tessa G.
- San Francisco, CA
- 0 friends
- 2 reviews
- 2 photos
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- 0 friends
- 0 reviews
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- Michael S.
- Denver, CO
- 0 friends
- 35 reviews
- 1 photo
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- Tom F.
- Northport, NY
- 0 friends
- 10 reviews
- 10 photos
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- Lynn M.
- San Francisco, CA
- 67 friends
- 0 reviews
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- Kurt Z.
- Los Altos, CA
- 0 friends
- 19 reviews
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- 0 friends
- 0 reviews
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- Kane L.
- San Jose, CA
- 19 friends
- 33 reviews
- 24 photos
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- 0 friends
- 0 reviews
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