Data & Digital Transformation

Governments must continue advancing digital transformation to effectively engage citizens and attract the workforce needed to keep their digital government engine running. Explore how data-centric governmental strategies are revolutionizing their organizational structures.

Learn how combining digital public infrastructure like digital identity with tools like human-centered design can help governments significantly enhance customer experience.

Insights from Deloitte's December 2022 survey of individuals on digital government services and citizen experience

Here’s how governments are creating a new generation of all-in-one apps to better meet constituent needs.

Digital citizen services could help governments provide better aid to more people—if they can overcome issues from trust to the digital divide.

Here's how governments can blend mission, culture, and technology to transform their organizations

State governments have an opportunity to upgrade, centralize, and integrate back-office functions to better support mission delivery.

The future of quantum is likely to be transformational, but we cannot predict exactly how. What can government do to support or accelerate that future?

How can government benefit from Agile software development techniques? Often, agencies find that they must adopt a whole new way of working to engage in the kind of trust-based, collaborative vendor-client relationship that Agile requires.

As the metaverse grows, how can public sector organizations and government agencies efficiently leverage current capabilities and future opportunities?

The government contact center of the future should be centered on customers and employees, powered by emerging technologies and informed by human empathy.

The pandemic has accelerated public sector cloud adoption. But it has also shifted how those organizations use the cloud—using cloud’s scalability, flexibility, and shareability to revolutionize services. How can they keep up the momentum?

The global pandemic made digital imperative to the delivery of public services, with many large-scale digital innovations rolled out at unprecedented speed—laying the foundation for future digital government.

Digital identity verification and secure data exchange tools are accelerating service delivery and opening new possibilities for growth in India. With guests Dr. Pramod Varma, chief architect of Aadhaar, India’s digital identity system;  Jaimie Boyd, Digital Government leader at Deloitte Canada;  NSN Murty, partner and consulting leader for Government & Public Services at Deloitte India; and Bill Eggers, executive director of Deloitte’s Center for Government Insights.

While a gap often exists between government service delivery and the digital experience that citizens and businesses have come to expect, the good news is that many governments are making big strides in this area.

Revenue agencies increasingly recognize that yesterday’s taxation models can’t keep up with the technology revolution. These seven keys to success can help tax agencies prepare for the future.

A single technology is sometimes used to solve a single problem, but this can entail certain risks for governments. Instead, as technologies become more connected, their convergence becomes crucial.

Governments that adopt life event-based services can meet citizens’ needs more holistically, improve their quality of life, and rebuild trust in government institutions.

The pandemic has accelerated government’s digital transformation efforts. Our survey of government officials globally reveals where their digital priorities now lie, how far most governments still have to go, and what it’ll take to get there.

The growing adoption of augmented reality means that businesses and governments need to work together to regulate it better.

​Cloud computing was traditionally valued for the cost savings it enabled. Now government is increasingly looking at the greater value cloud can deliver—especially how it can enable future innovation.

​Imagine logging into a government website the way you log into your bank account. A unique digital identity, increasingly being adopted globally, can streamline citizens' and businesses' interactions with government.

To do more with less, governments should consider augmented and virtual reality technologies that could change how they use data, raise employee performance, and offer better services.

Done right, the cloud journey for public sector organizations doesn’t end with migration but lays the groundwork for greater innovation in the future.

When budgets tighten, one key to making the case for continued tech investment could be to capture more than traditional financial, productivity, and customer metrics, according to recent Deloitte research.

Here's why segmentation of digital citizen groups can help governments tailor their e-government services.

An intentional focus on digital change can be essential to a digital transformation’s success. How can leaders calibrate these capabilities to help drive market value?

Here’s how governments are creating a new generation of all-in-one apps to better meet constituent needs.

Deloitte's analysis suggests that investors are gaining interest in women’s health opportunities.

As digital tools continue to change the relationship between workers and organizations, digital playgrounds can help them cocreate their common future.

Customizing approaches based on experiences of various age groups can assist government agencies create accessible, user-friendly, and inclusive digital platforms.

Here's how governments can blend mission, culture, and technology to transform their organizations

As the industrial metaverse transforms from consumer toy to enterprise tool, spatial technologies are taking hold in industrial applications.

Here's what real estate firms need to watch out for before they leverage generative AI.

The mood of Europe's CFOs has dampened with elevated inflation and tighter monetary policy. Cost-cutting is a major focus; generative AI appears on the horizon, but its adoption is not yet very advanced.

How the shift from reactive to preventative healthcare will enable better health and wellbeing with sustainable and equitable outcomes for citizens all across Europe.

Public sector institutions across Europe must move to the Cloud eventually, but can the European Union help them navigate geopolitical tensions, security risks and stakeholders’ needs while also fostering EU-driven Cloud initiatives?

Amid generative AI value discussions, we found AI investments drive market value and improve share price returns.

Author Tim Smith walks us through the process of how our analysts determined where digital transformation actions can increase enterprise value—and, just as importantly, where they can erode it.

A look at the insurance industry trends and how insurers are evolving to shift to a more customer-centric business model

John Marcante, former CIO of Vanguard, has a message for those confronting digital change: “If your transformation is all about a technology initiative, you’re doomed.”

Militaries today must use greater volumes of information to improve effectiveness while avoiding the pitfalls of a digitized world.

Learn how cultivating a defense industrial network can help ensure militaries can procure what it needs when it needs it.

Efforts to improve military procurement through innovation units and use of new transaction authorities are helpful, but they fall short of more complete change.

How governments can rebuild public trust by providing citizens with competent, human-centered, and integrity-driven digital services.

Militaries must confront how the digital age is disrupting the ways they develop, procure, and deliver capabilities.

The government contact center of the future should be centered on customers and employees, powered by emerging technologies and informed by human empathy.

Citizens concerned with privacy issues can be swayed if the government offers them added convenience.

How 20 countries and three global regions compare across key cyber threat considerations

Gen Zs and Millennials are stitching together their digital and physical worlds—setting the stage for the next version of reality.

Our survey of businesses in nine EU member states shows the direct and indirect impacts of the NextGenerationEU fund, built to make EU economies more resilient, sustainable and digital. But do businesses and institutions across the EU feel that the programme is delivering on its promise?

Execs are betting on AI to help accelerate efficiency and improve processes, but is that enough?

Core-system modernization is becoming table stakes.

What does it take to run a successful digital transformation? It’s more than just the right technology—it requires alignment across your enterprise, from strategy to tech to change capacity. Our new report dives into the three-pronged approach, enabled by cloud, that delivers enterprise value and ROI when transforming your digital landscape.

As artificial intelligence has grown more advanced, the puzzle for organisations is how they can scale AI to achieve the best outcome. The answer is that organisations must adopt and implement MLOps.

A survey of how people in the United States and other regions of the world perceive government digital services.

Deloitte survey looks at how health systems are integrating digital health tools across various stages of consumers’ health and care journeys.

In an age of discontinuity, governments are moving from hierarchies to networks to enable cross-agency collaboration to achieve intended outcomes. Silos are being eliminated in areas such as data, funding, and workforce to pool resources and capabilities.

The government contact center of the future should be centered on customers and employees, powered by emerging technologies and informed by human empathy.

The pandemic has accelerated public sector cloud adoption. But it has also shifted how those organizations use the cloud—using cloud’s scalability, flexibility, and shareability to revolutionize services. How can they keep up the momentum?

To live up to its hype, the metaverse may require businesses to reorganize computation, connectivity, and software. This could help everyone.

Our research reveals how certain actions can increase digital transformation value—and, just as importantly, how they can erode it.

What are the top priorities of chief marketing officers in navigating economic downturns?

For the consumer industry, the ongoing revolution in digital services and goods represents both challenges and opportunities.