Terms of Service

Last updated: July 29, 2024

1. About our Terms of Service

The following terms and conditions govern all access to and use of the Approveit Service, including all content, services, and products available at or through Approveit.

Approveit is owned and operated by Approveit, Inc. (“Approveit”, “we”, “our”, or “us”). The Approveit Service is offered subject to your acceptance of the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published from time to time on the Website (collectively, the “Agreement”).

Please read the Agreement carefully before accessing or using the Approveit Service. By accessing or using any part of the Approveit Service, you agree to become bound by the terms and conditions of the Agreement. If you do not agree to all the terms and conditions of the Agreement, then you may not access or use the Approveit Service.

2. Description of Approveit Services

Approveit provides a Software as a Service (SaaS) platform to manage approval workflows. It streamlines the approval process by routing tasks based on predefined rules, organizing processes, monitoring the status of submitted approvals, and generating reports. Additionally, it sends alerts and reminders to prevent delays and integrates with accounting systems and various communication channels (Slack, Microsoft Teams, and Emails) to enhance efficiency and compliance. Approveit may also, in the future, update current services and/or features or offer new services and/or features to the Approveit Service (including the release of new tools). Such updated or new features and/or services shall be subject to the terms and conditions of the Agreement.

Access to the Approveit Service is permitted on a temporary basis. We reserve the right to modify or discontinue offering or updating the Approveit Service at any time without notice.

3. Capacity

To use the Approveit Service, you must be 16 years of age or older. You must also have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws.

4. Approveit Account and Personal Data

You can integrate Approveit into your Slack/Microsoft Teams workspace. By signing into your preferred communication channel, you grant us access to and permission to process personal data in your communication channel account and, if you are a data controller of personal information, to process personal data of the communication channel user accounts you give us access to by installing the Approveit app. The processing of your personal data is subject to our Privacy Policy, which is hereby incorporated by reference.

You are fully responsible for all activities that occur when using the Approveit Service and any other actions taken in connection with it, whether by yourself or other users. Approveit will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

To communicate with you about the Services:

We use your contact information to send transactional and marketing communications via email and within Microsoft Teams/Slack platforms including but not limited to confirming your purchases, reminding you of subscription expirations, responding to your comments, questions, and requests, providing customer support, and sending you technical notices, updates, security alerts, promotions information and administrative messages.

5. Data Privacy

We take data privacy seriously and comply with all applicable data privacy laws. We only collect, use, share, and retain personal data as described in our Privacy Policy and as permitted by law. You have certain rights under laws such as the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and EU General Data Protection Regulation (GDPR) related to your personal data, including the right to access, delete, and restrict the selling or sharing of your personal data. Additionally, we have completed a SOC 2 Type 1 audit. To make a request related to your personal data or for further information, please contact us at [email protected]. We will respond to verifiable data requests within 30 days as required by law. We may need to verify your identity before processing your request.

6. Subscriptions

For detailed information about subscriptions, please visit this page.

You may only use the Approveit Service within the limits of your subscription level. You may upgrade your subscription level.

6.1 Purchase of Paid Subscriptions

To purchase a Paid Subscription to the Approveit Service, you will be required to select a subscription level and provide accurate information regarding your credit card or other payment instrument. You agree to our third-party service providers, including Stripe, storing and using your payment card information for the purpose of processing the payment.

You agree to pay Approveit all amounts specified in the applicable subscription plan in accordance with the Agreement. By providing your payment instrument details, you authorize Approveit or companies who work on Approveit’s behalf, such as payment processors, to bill your payment instrument in advance for the relevant subscription fee on the date you purchase a Paid Subscription to the Approveit Service (the “Initial Billing Date”) and on each monthly or annual anniversary (as applicable, depending on your chosen subscription plan) of the Initial Billing Date (the “Subsequent Billing Date(s)”). The Initial Billing Date and any Subsequent Billing Dates are together referred to herein as the “Billing Date(s)”.

The relevant subscription fees:

shall be payable in US dollars;
are, subject to clause 6.4, non-refundable;
are exclusive of any applicable sales tax, which shall be added to the bill at the appropriate rate.

If, for any reason, we are unable to bill your payment instrument or process the payment of the relevant subscription fee within fifteen (15) days of the Billing Date, and without prejudice to any of our other rights and remedies:

we may, without liability to you, disable your access to all or part of the Approveit Services and we shall be under no obligation to provide any or all of the Approveit Services; and
interest shall accrue on a daily basis on such due amounts at an annual rate equal to 3% over the then-current base lending rate of HSBC from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.

If you dispute any charges, you must let Approveit know within twenty (20) days after the Billing Date. We reserve the right to change our prices for the Paid Subscriptions in the future. Price changes for existing subscriptions will take effect at the start of the next subscription period following the date of the price change. If we do change prices, we will provide you with at least one month’s notice of the change on the Website and in an email to you. Your continued use of the Approveit Service after the price change becomes effective constitutes your agreement to pay the new price.

6.2. Automatic Renewal

Your Paid Subscription will automatically renew at the end of every month or year (as applicable, depending on your chosen subscription plan) after the Billing Date, unless you cancel your Paid Subscription in accordance with clause 6.4.

6.3 Changes to Level of Paid Subscription

Changes to your subscription level, including the reduction or addition of features and limitations on the use of the Approveit Services, shall take effect immediately.

6.4. Cancellation of Paid Subscription

You may cancel your Paid Subscription by notifying us at [email protected]. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service. Subject to the below paragraph, you will not receive a refund for subscription fees paid to us.

If you are a consumer residing in the European Union and do not use the Approveit Service for business purposes, you have the right to cancel your subscription and receive a full refund within fourteen (14) days of purchase.

7. Money-Back Guarantee

You may request a refund from Approveit by contacting us at [email protected] within thirty (30) days after the date the subscription was initially purchased if:

The subject Paid Subscription is the first Paid Subscription for the Approveit Services you have purchased (including under a different Approveit Account);
You have fully complied with the terms of the Agreement.

8. Intellectual Property

We are the owner or the licensee of all intellectual property rights in the Approveit Service and in the material published on it. We grant you a limited, non-exclusive, revocable license to make use of the Approveit Service (excluding the Website) within the limits of the Subscription level you have purchased. This license shall terminate when the Agreement terminates in accordance with clause 12. The Agreement does not transfer any of Approveit’s or any of Approveit’s licensors’ intellectual property to you. Title to such intellectual property will remain solely with Approveit or Approveit’s licensors (as applicable). All Approveit trademarks, service marks, trade names, logos, domain names, and any other features of the Approveit brand are the sole property of Approveit. Your use of the Approveit Service grants you no right or license to reproduce or otherwise use any of Approveit’s trademarks, service marks, trade names, logos, domain names, or any other features of the Approveit brand, whether for commercial or non-commercial use.

9. Approval Requests

Approval requests by you and your team members from a web application/Slack application/Microsoft Teams application using the Approveit Service may contain proprietary and confidential information. By using the Approveit Services, you grant us the right to transmit and store the information contained in the approval requests for the purpose of providing the Approveit Services and warrant that other team members have also consented to such use by us.

You warrant that you are the creator of, or have the authority from the creator(s) of, all intellectual property rights in the approval requests and that the use of them in the approval requests by us as contemplated by the Agreement does not violate the terms of the Agreement, applicable law, or the intellectual property rights of others.

You will be liable to us and indemnify us for any loss or damage suffered as a result of your breach of the warranties contained in this clause.

10. Third-Party Sites

The Approveit Service may contain links to other independent third-party websites (“Third-party Sites”). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgment regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.

11. Changes

We reserve the right to change the Agreement at any time for any reason. Any changes we may make to the Agreement in the future will be notified to you by posting an updated version of the Agreement on this page. Your continued use of or access to the Approveit Service following the changes to the Agreement constitutes acceptance of those changes.

12. Termination

Approveit may terminate the Agreement and suspend your access to all or any part of the Approveit Service immediately by contacting you at your email address on record if:

You commit a breach of the Agreement, as determined by us in our discretion, or we suspect that may be the case; or
We consider termination necessary to protect the integrity or security of the systems used by us at any time.

If you wish to terminate the Agreement, you must cease using the Approveit service based on requirements from Clause 6.4.

On termination of the Agreement by any party and for any reason, all rights granted to you under the Agreement shall cease, and you must immediately cease all activities authorized by the Agreement, including your use of the Approveit Service.

Upon termination, we will retain your personal data only as long as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as required by data retention policies. You may request deletion of your personal data by contacting us at [email protected].

13. Disclaimer of Warranties

To the maximum extent permitted by law, the Approveit Service is provided “as is” and “as available”. Approveit hereby disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including, without limitation, the warranties of merchantability and fitness for a particular purpose and non-infringement. Approveit does not warrant that the Approveit Service will be complete, accurate, reliable, timely, secure, error-free, or that access thereto will be continuous or uninterrupted. You understand that you are using the Approveit Service at your own discretion and risk.

The provisions in this clause do not affect your statutory or mandatory rights which cannot be excluded by applicable law.

14. Limitation of Liability

To the extent permitted by law, Approveit’s liability with respect to any single incident arising out of or related to the Agreement or services will not exceed the amount paid by the customer within the 12-month period preceding the incident. In no event will either party be liable for lost revenues or indirect, special, incidental, consequential, exemplary, or punitive damages.

15. General Representation and Warranty

You represent and warrant that your use of the Approveit Service will be in strict accordance with the Agreement. In particular, you represent and warrant that:

You will comply with the Slack/Microsoft Teams Terms of Service at all times;
You will provide us with accurate information (where required);
You will not use the Approveit Service in the event of an emergency;
You will not use the Approveit Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the Agreement, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the Approveit Service;
You will not infringe our intellectual property rights or those of any third party in relation to your use of the Approveit Service;
You will not do any of the following in relation to your use of the Approveit Service:
- Be obscene, offensive, hateful, or inflammatory;
- Defame any person;
- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
- Promote violence;
- Promote any illegal activity;
- Promote sexually explicit material;
- Disclose the name, address, telephone number, e-mail address, or any other personal data in respect of any individual without their consent;
- Harass, upset, embarrass, threaten, alarm, or annoy any other person;
- Be likely to mislead or deceive any person;
- Impersonate any person, or misrepresent your identity or affiliation with any person;
- Contain any advertising or promote any services or web links to other sites.
You will not use the Approveit Service in a way that could damage, disable, overburden, impair, or compromise our systems or security or interfere with other users;
You will not collect or harvest any information or data from any content or our systems or attempt to decipher any transmissions to or from the servers running the Approveit Service.

In the event that you breach this clause, Approveit, Inc. may terminate your access to the Approveit Service immediately.

16. Indemnification

You agree to indemnify and hold harmless Approveit, Inc. and its respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Approveit Service, including but not limited to your violation of the Agreement.

17. Law and Jurisdiction

The Agreement, and any non-contractual obligations arising hereunder, will be governed by the laws of the State of Delaware. Any dispute arising from or related to the Agreement shall be subject to the exclusive jurisdiction of the courts of the State of Delaware.

We comply with all applicable data privacy laws including CCPA, CPRA, and GDPR. If there is any conflict between the terms of this Agreement and applicable data privacy laws, the data privacy laws shall take precedence.

18. Terms of support

Throughout your subscription term, we promise to give you access to our troubleshooting support, also known as “Customer Support Services”. Our Customer Support and Maintenance Policy governs all Support Services. If you require Customer Support Services, you can request help via our Site, App, email ([email protected]), or through designated channels in Slack, Microsoft Teams, What’s app or Telegram (available starting from the Basic plan).

Support services include the following:

Access to the YouTube channel with the explanatory videos and product updates and the Guides Section on our website with detailed instructions on the set-up and use of the system
Assisting in utilizing the software, including addressing general, short-term inquiries concerning the documented features and functionality of the software
Endeavoring in good faith to promptly respond to and resolve any reproducible failures of the software
Regularly supplying all software updates

Support services do not include the following:

Supporting products or services (software or hardware) that are not part of the Software
On-site dispatch of our personnel
Performance of any other professional, implementation, onboarding, configuration, customization, consulting, or advisory services
Data management, including data creation, update, and deletion
You are required to furnish all requested information and support as part of our provision of Customer Support Services.

Customer Support and Maintenance Policy

Option	Free plan	Starter Support	Basic Support	Premium Support
Plans	Free plan	Easy-Peasy Starter	Basic Pro Custom	Enterprise
Channels	Support Chat	Email Support Chat	Email Support Chat Designated channel in Slack/Microsoft Teams/Telegram	Email Support Chat Designated channel in Slack/Microsoft Teams/Telegram Zoom calls upon request
Account manager	x	x	Yes	Yes
Change request	x	x	Yes	Yes
Personal onboarding	x	x	Yes	Yes
Target response time	3 business days	1 business day	2h	1h
*Bug fixing time (critical priority)**	1 business day	1 business day	1 business day	1 business day
Bug fixing time(high priority)**	3 weeks	2 weeks	3 business days	1 business day
Bug fixing time(low priority)*	4 weeks	3 weeks	5 business days	1 business day
Support hours	7:00 – 15:00 ET/EST 5 business days a week	7:00 – 15:00 ET/EST 5 business days a week	24h, 5 business days a week	24h, 7 days a week

*Critical bug:

Business halting without an acceptable workaround.
Imminent threat to key business or upcoming business milestones, posing financial risk.

**High priority bug:

Significant impact on key business with workaround, OR significant impact on non-key business with no workaround.

***Medium priority bug:

Moderate impact on non-key business with workaround, OR no impact on business.

19. Miscellaneous

The Agreement constitutes the entire agreement between Approveit and you concerning the provision of the Approveit Services.

The Agreement is between you and us and is not intended to grant rights, including the right to enforce any of its terms, to any other person. Any failure or delay by us to enforce the Agreement or any provision thereof shall not waive our right to do so.

We may transfer our rights and obligations under the Agreement to a third party, but this will not affect your rights under the Agreement.

Each of the terms and conditions of the Agreement operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect and will be construed as far as possible to give effect to the parties’ intentions as originally expressed in the Agreement.

20. Contact

If you have any questions, comments, or requests regarding the Agreement, please email [email protected]