Best in Truck Rental Agency

3 days ago

KI

After a successful hire, we were charged a £35 admin fee to our credit card for 'fines' associated with the hire. Turns out, we had forgotten to pay the Dartford crossing. I immediately called the Dartford crossing line, explained the situation and they waived the fine and we just paid the £2.50 fee. I wrote to drfine @ ehi.com as instructed to get the £35 claim back. After 3 weeks and 2 follow ups, I still had no response. I went into the physical Ber Street Norwich pickup centre and asked about it. I was told there was no other way to contact support other than that email and "we agree, they're terrible at responding. Cc' me in and I'll see if I can move things along." Cc'd in the Branch manager Alex Bates. Still no response from anyone 25 days later. Phoned up Ber Street and got another manager's name (Edward Bye) and cc'd him in. Still no response 18 days later. Clearly they intend to ignore me until I give up. I'm lucky I'm only down £35, sounds like others here are losing thousands of pounds to this company. I won't stop contacting them until someone responds to me.

12 Aug 2024

Thanks guys, very accommodating to my last minute changes and extentions. Pricing excellent and customer service and quality of vehicles are awesome. Much appreciated and will see you again soon.🤙