Refund policy
RefundΒ Policy
Updated:Β January 17, 2022
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Broken English Designs LLCΒ (βBroken English,β βwe,β βus,β βourβ) provides our customers (βyou,β "your") with a unique shopping experience featuring uniquely designed jewelry. The items on the Broken English website, accessible from www.brokenenglishjewelry.com (the βwebsiteβ), were designed and fabricated by artists, meeting Broken English's criteria of originality and quality of workmanship. Each piece is individually made, and production schedules attempt, as much as possible, to accommodate customers' delivery requests. However, orders not in stock are subject to the availability of raw materials, production, and delivery schedules. Also, all of the jewelry is manufactured in a studio setting and features subtle variations in detail and finish from items photographed on our website.
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RETURN POLICY
If you are dissatisfied with any item that you purchased online or wish to exchange it, you may return it to Broken English Designs LLC under the following conditions, which are strictly observed:
- How to Initiate a Return
- Contact Customer Service within 24 hours of Delivery:Β To initiate a return, you must first contact customer service at [email protected] within 24 hours of delivery of your order to determine eligibility and approval for a return or exchange.
- Shipping Label:Β If the item(s) wish to return are eligible for return or exchange, you will be emailed a shipping label to return your item(s). Returned items sent to us with a label other than the label provided by us will not be accepted.
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Items Not Approved for Return:Β Unapproved items for return will not be accepted for return under any circumstances.
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Exchange Requests for Returning Items Purchased on our Website:Β Items purchased on our website may only be returned for online credit and cannot be returned to our store locations for credit. Exchange requests for credit will be issued in the form of online credit. Credit will not be valid for use in-store. Exchange requests must be received within 7 business days of delivery of your order.
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Exchange Requests for Returning Items Purchased from our Store:Β Items purchased from our store may only be returned for store credit and cannot be returned for online credit.
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Condition of Returned Items:Β Returned item(s) must be without wear and in pristine condition.
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Packaging:Β Returned item(s) must be returned in their original packaging.
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Returning Special Orders:Β In the event that an item is not in stock or an item has to be made specifically for a particular customer, that item is designated as a special order. In the event of an item not being in stock after ordering, we will notify the customer via email. The customer can then choose to cancel their purchase for a refund to the original form of payment within 24 hours of receipt notification.
Otherwise, all special order sales and sale items are final sales and are not subject to return, including any alterations and/or modifications requested by the customer. Please see βSpecial Orders & Limited Inventoryβ section in this Terms of Use for more information on special orders.
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Shipping Costs on Returned Items:Β All applicable shipping charges will be deducted from any applicable credits and refunds.
- Original Payment:Β Please note that all refunds will be in the original form of payment.
REPAIRS
In the unlikely event that an item purchased arrives damaged in any way, or should an item purchased online or through our store need reparation over time, we are happy to facilitate the necessary repairs. Please send a photo of the damaged item to [email protected]. We will work with our designers or our local experts and give you an estimated timeline for the repair. We will also let you know in advance any fees and shipping charges that may be associated with the repair.
LOST OR STOLEN MERCHANDISE
We require a signature upon delivery for all packages sent with insurance. Any items that are lost or stolen before signature are insured and are eligible for replacement or store credit until the package is signed. After signature, we are no longer liable for lost or stolen merchandise. In the event that you waive the signature requirement, the sale is deemed final, and we are not liable or responsible for replacing lost or stolen merchandise.
SPECIAL ORDERS & LIMITED INVENTORY
We try to maintain our website with currently featured items available in inventory. However, due to the unique, handcrafted nature of our jewelry, this is not always possible. In fact, often, our inventory is one-of-a-kind and limited in availability. If the piece you are interested in is out of stock, we will contact you via email with an estimated shipping date, and you can choose to cancel your order within 24 hours of receipt of such notice. If you choose to go forward with your order, it will be a final sale, and the above return policy pertaining to special orders will apply to your purchase. The return policy pertaining to special orders also applies to any altered or changed jewelry pursuant to your request.
Please email us to inquire about the status of your purchase or any additional questions that you might have.
[email protected]
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QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information, register a complaint, or simply want more information, please contact our Privacy Compliance Officer.
[email protected], or by mail at
Broken English Designs, LLC
Attn: Privacy Compliance Officer
157 S Orange Dr., Los Angeles, CA 90036