Edit by LM 5/8/24
Partner Contacts
Contact information guide for all our service partners for our Retirement and Healthcare plans.
Empower Retirement
- Retirement Services,
Education & Investment Advice:
(800) 232-0859 - Deferred Compensation Catch-Up:
(800) 526-0560 (toll-free)
(907) 276-1500 (in Anchorage) - Email:
Note: Please do not include any confidential or personal account information with your email.
Anchorage Office: Mon-Fri: 8 a.m. - 5 p.m., appt. only.
3601 C Street, Suite 742, Anchorage, AK 99503
Aetna Concierge
- Customer Service, Claims & Info:
(855) 784-8646
Mon-Fri: 7 a.m. - 6 p.m. (AK Time) - TDD: (800) 628-3323
- 24-Hour Nurseline: (800) 556-1555
- Fax: (859) 455-8650
Medical Claims: Aetna Inc.
P.O. Box 14079, Lexington, KY 40512-4079
Juneau Office: Tues-Thurs: 9 - 11 a.m. & 12 - 4 p.m.
One Sealaska Plaza, Suite 305, Juneau, AK 99801Anchorage Office: Tues-Thurs: 9 - 11 a.m. & 12 - 4 p.m.
2525 C Street, Suite 205, Anchorage, AK 99503Both locations welcome walk-ins or call (800) 784-8646 to schedule an appointment.
Closed Monday & Friday
Delta Dental
- Member Services:
(855) 718-1768
Mon-Fri: 6:30 a.m. - 4:30 p.m. (AK Time)
Physical Address:
601 S.W. Second Ave., Portland, OR 97204Postal Address:
P.O. Box 40384, Portland, OR 97240-0384
Optum Rx
- Customer Service:
(855) 409-6999
24/7, 365 days/year - Optum Rx Specialty Pharmacy:
(855) 427-4682
Commercial Claims:
P.O. Box 350334 Dallas, TX 75265-0334
Medicare Part D/ EGWP Claims:
P.O. Box 650287 Dallas, TX 85265-0287
Inspira Financial
(formerly Payflex)
- Inspira Financial Advocate:
(855) 729-3539
Mon-Fri: 4 a.m. - 4 p.m. (AK Time)
Saturday: 6 - 11 a.m. (AK Time) - COBRA and Direct Bill: (800) 359-3921
- Health Flexible Spending Accounts (HFSA): (888) 678-8242
VSP
- Member Services:
(800) 877-7195
Mon-Fri: 4 a.m. - 7 p.m. (AK Time)
Sat-Sun: 6 a.m. - 7 p.m. (AK Time) - Hearing Impaired TDD:
(800) 428-4833
MetLife
- Customer Service: (800) 438-6388
- Life Claims: (800) 638-6420
- Disability Claims: (800) 300-4296
Surgery Plus
- Member Care Advocate:
(855) 715-1680
Mon-Fri: 4 a.m. - 7 p.m. (AK Time)
Wellcove by CHCS
- Member Services:
(888) 287-7116 - Fax: (866) 383-5821
Postal Address:
P.O. Box 13431, Pensacola, FL 32591-3431
Teladoc
- Request a Consult:
(855) 835-2362
24/7, 365 days/year - Get the App
Hinge Health
- Member Care Advocate: (855) 902-2777
- Get the App
Benefitfocus
- Member Care Advocate: (844) 939-0543
Juneau Crisis & Disaster Resources
This resource guide was put together in response to the flooding that recently occurred in Juneau, Alaska.
Read More