Qld Holiday car rental booking
Booking on the Airport Rentals site is very easy and the prices are great. I have used them several times before without any real hiccups.
Date of experience: 15 August 2024
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Reviews4.6
7,732 total
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Problem solved
there was a problem and the man on the phone was very helpful and solved our problem.
Date of experience: 16 August 2024
Good service replied within 24hrs with options to my questions
returned my questions with options to pick from
Date of experience: 15 August 2024
I never thought that with the help of…
I never thought that with the help of the internet you could achieve such a level of service and maintenance. The cars are in perfect condition. Absolutely all the functions I needed in the car were available and working properly. Rarity. The contract clearly spells out all the terms and conditions and insurance liability. Received quickly and was able to give the car back without any problems. Cool! Very cool!
Date of experience: 16 May 2024
Personal service was good
Personal service was good
I had a few problems booking online, but when I rang to sort these out, the lady on the from airport rentals could not have been more helpful and it was fixed
straight away. Which prompted me to book another car for another time. If the Car pick up experience together goes well they will certainly be my go to.
Date of experience: 27 July 2024
Excellent prices and easyto use…
Excellent prices and easyto use website, good variety of cars to choose from.
Date of experience: 09 August 2024
Our 'go to' when booking a car
We have used this company many times and it is effortless and we've never had any issues. It's our go to when we're looking at car rentals
Date of experience: 23 July 2024
the booking was excellent very easy and…
the booking was excellent very easy and prompt reply with confirmation information
Date of experience: 21 August 2024
Web site ease
Web site ease of booking explanation of the hire vehicle and pick up details cost details explained
Date of experience: 29 July 2024
Simple to book
Simple to book, good prices and when we previously booked with them we had a good experience. Would highly recommend
Date of experience: 22 July 2024
Fast friendly service
Shuttle arrived very quickly after the initial booking. The whole process of handing over the car was fast and efficient and the return process was also done professionally. The return shuttle again offered quick service which saw me arrive in plenty of time for my flight. Having collected the car initially, I was aware of where to return it so the whole process went smoothly.
Date of experience: 09 April 2024
Reply from AirportRentals.com.au
Dear Moya,
We're thrilled to hear about your positive experience with our rental partner! It's great to know that their shuttle service was prompt and efficient, ensuring a smooth rental process for you. Your feedback is valuable to us as we strive to provide excellent service through our partners. If you need assistance with future bookings, feel free to reach out. Thank you for choosing us for your rental needs!
Kind regards,
Shin
Easy Booking Process
Easy, Clear and competitive.
Yet to rent the car
Date of experience: 12 August 2024
Bad experience and unhelpful customer…
Bad experience and unhelpful customer service. Third party booking service that offered a pick up after the rental car office has closed. Ending in me needing to pay extra fees / cancellation / new rental fees on the day etc.
Date of experience: 25 July 2024
Reply from AirportRentals.com.au
Dear Customer,
I want to extend my sincerest apologies for the negative experience that you had. Your feedback is greatly appreciated, and I am thankful that you have brought this matter to our attention.
Could you please share your booking reference number or email address with our customer care team at [email protected] so that we can investigate it further?
Once again, I do apologize for the unfavorable experience and any inconvenience caused
Thank you again for taking the time to contact us and look forward to hearing from you.
Kind Regards,
Poornima
Excellent help on the phone
Date of experience: 14 August 2024
Smooth and efficient service
The service was smooth and efficient. I found a good deal amongst the cars offered and was notified within 12 hours that my reservation was successful.
Date of experience: 19 June 2024
As I had written in my review survey
As I had written in my review survey, I love the fact that you provide a solid break down of the prices and also the cover that is provided.
I use your rental service every time I travel and have never come across any issues, even with the service.
Just great service all around, at great prices.
LOVE AIRPORT RENTALS
Date of experience: 01 April 2024
Reply from AirportRentals.com.au
Hello Lauren,
We’re very grateful for customers like you. Thank you for this wonderful feedback. We greatly value your trust and confidence and sincerely appreciate your loyalty to our company.
Regards
Roxana
Poor customer service. Unaware of double extra costs.
I am an inexperienced car renter but travel to Broome once a year. This time decided to rent a car rather rely on others. Booked through Broome Airport Rentals not realising they are third party to Europcar. Charged insurance and a deposit which I haven’t seen returned yet. Extra cost that I wasn’t made aware of !
At Europcar counter was charged additional costs from original quote ending twice as much as first quoted. When given keys not advised I would need the passcode to get back into airport parking. Also it would be helpful if the customer service officer advised the renter how to open the fuel cap!!!! I understand the fuel cap openers on each car is different BUT how hard is it to train your staff so they can be helpful to customers with these simple but time consuming issues at the petrol station.
I was really excited about having my own car and being independent and this experience with both Broome Airport Rentals and Europcar extremely disappointing.
Date of experience: 14 July 2024
Reply from AirportRentals.com.au
Dear Customer,
I deeply apologize for the unfortunate experience you encountered. Your feedback is greatly appreciated, and I am thankful that you have brought this matter to our attention.
Could you please share your booking reference number or email address with our customer care team at [email protected] so that we can investigate further?
Once again, I apologize for the negative experience and any inconvenience it may have caused you.
Thank you for taking the time to reach out to us. We look forward to hearing from you.
Best Regards,
Pratik
My first time using Airport Rentals
My first time using Airport Rentals. It was easy to see and compare options. The booking went through quickly and easily. I made a change to an aspect of the booking and Airport Rentals replied promptly and with courtesy. I then received an amended booking summary via email.
Great response to my email inquiry.
Darren.
Date of experience: 25 November 2023
Reply from AirportRentals.com.au
Hello Darren,
Thank you for sharing your honest feedback, we aim to create a seamless booking experience for our customers and we're glad we have achieved it. We wish you a wonderful journey with your rental!
Roxana
Customer Care
Great Car Rental Site
The site is easy to use. I have used this site many times and have always been happy with it and I will continue to do so. Good selection of cars and even with Insurance it is still cheaper than other Car Rental companies
Date of experience: 28 February 2024
Reply from AirportRentals.com.au
Hi there,
Thank you for this wonderful feedback. We greatly value your trust and confidence and sincerely appreciate your loyalty to our company. Your review made our day!
Roxana
Customer Care