poor
I booked an air conditioned van for two weeks in the USA, I had to return the vehicle after just one day, the van shook vigorously, the air con kept breaking down and most of the interior was damaged. When I rang to advise them I would be returning the vehicle, they made my whole family wait 5 hours for a replacement even though we called earlier. The next van looked nicer but half the seat belts didn't work, the air con was not working and in peak summertime you need it working especially with 8 kids travelling 6-8 hour days but the excuse was that it was normal for a 15 passenger vehicle to do this. There was no discount offered only excuses. There vehicles are dangerous so renter beware!!!!
Date of experience: 05 November 2013