Refund policy

RETURNS POLICY

YOUR RIGHT OF CANCELLATION

As a consumer, you have the right to cancel the contract at any time up to the end of fourteen days after you receive the products (see below).
To exercise your right of cancellation, you must give written notice to us at the email address shown below, giving details of the products ordered or their order number.
If you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the products to us and send the products to us without undue delay and within 14 days after the day in which you let us know that you wish to cancel the contract. The products must be returned to the address shown below. You must take reasonable care to ensure the products are not damaged in the meantime or in transit.

You are not able to cancel a contract where:
(1) sealed goods are not suitable for return due to health protection or hygiene reasons, if the goods become unsealed after they have been delivered to you; or
(2) the products become mixed inseparably (according to their nature) with other items after delivery.

If you cancel a contract we will:
(1) refund the price you paid for the products, however, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not permitted in a shop;
(2) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery option available;
(3) make any refunds due to you as soon as possible and in any event:
(a) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;
(b) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.

Refunds will be processed via the same method used by you to purchase the products, unless you expressly agree another form of payment with us.

If you return a product because it is defective or we have delivered the item to you in error we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs of doing so (we estimate that such costs should not exceed the value of the products). In other circumstances, you will be responsible for the costs of returning the products to us.

RETURNS POLICY

For this reason, in addition to your rights above we will gladly issue an exchange or a full refund to the original debit card, credit card or PayPal for any unopened merchandise bought on spaceylon.co.uk that is returned within 28 days of the date of purchase.

All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. Any promotional gifts received with products must also be returned.
Items purchased on a gift card can only be refunded to a gift card. Gift cards are non-refundable.
Please note that (except where you exercise your rights above) we cannot offer exchanges or refunds on any opened or used products.
For returns purchased online, you can return by Royal Mail for free. Please ensure your order & contact details are included in the return so it can be processed without delay.
If your item arrives damaged or something is missing, please photograph the delivery immediately so you can show our advisors.
For any questions about returns or exchanges, please contact Customer Care by email at online @spaceylon.co.uk or by telephone on 7361596594

Monday to Friday 8.30am to 5.30pm, Saturday 8.30am-5.30pm
Please allow 28 days from the day you return your package for your request to be processed.
The above does not affect your legal rights as a consumer.