Web Accessibility

EverBank recognizes the importance of providing a website that is accessible to everyone. To that end, we are constantly working to satisfy generally recognized guidelines for website accessibility as embodied in the Worldwide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1.

This statement is meant to provide an overview of some of the accessibility concepts we are including, and features we are implementing, to help clients with disabilities navigate and utilize the EverBank.com website. These features—which incorporate key concepts of web accessibility into our site design—are meant to help improve accessibility in a variety of contexts, including, but not limited to, navigation for screen readers, keyboard navigation and use of multimedia content.

Customer service and feedback

Please let us know if you have any questions or feedback about our site’s accessibility by emailing [email protected].

Standards

  • WCAG 2.1

  • Levels A and AA

  • Automated and manual testing

  • On-going improvements and testing

  • Vendor reviews and testing

  • Manual code review

How to use our site

Portable Document Format (PDF)

Our site makes use of Portable Document Format (PDF). Certain documents on this site are available only in this format, which requires you to download and install the Adobe Acrobat Reader software. This software is free of charge.

Videos

We generally offer synchronized captioning on our website and mobile app.

Third-party hosted content

Our website includes content that is hosted by third-parties. Although this content is outside of our controlled codebase, we actively encourage our partners and vendors to comply with generally recognized guidelines for website accessibility.

Screen reader site configuration

We use common abbreviations on our website. You may be able to configure your screen reader’s dictionary to pronounce them correctly. Follow the instructions below to add these abbreviations as dictionary entries.

JAWS

  1. Press Ins + j
  2. Press Alt + u for the Utilities menu
  3. Press d for the Dictionary Manager

NVDA

  1. Press Ins + n
  2. Press p for the Preferences menu
  3. Press d to get Speech Dictionaries
  4. Press d for Default Dictionary

VoiceOver (mobile) instructions

  1. Go to Settings for the Settings menu
  2. Tap Accessibility for the Accessibility menu
  3. Tap VoiceOver to view VoiceOver settings
  4. Tap Speech to open the Speech menu
  5. Tap Pronunciations to open the Pronunciations dictionary
  6. Tap + to add an entry

Common abbreviations

APR — Annual Percentage Rate

APY — Annual Percentage Yield

ARM — Adjustable Rate Mortgage

ARMs — Adjustable Rate Mortgages

ATM — Automated Teller Machine

ATMs — Automated Teller Machines

CD — Certificate of Deposit

CDs — Certificates of Deposit

FAQ — Frequently Asked Question

FAQs — Frequently Asked Questions

IRA — Individual Retirement Account

IRAs — Individual Retirement Accounts

PIN — Personal Identification Number

Need assistance?

Email us at [email protected] with any questions or feedback you may have about our website’s accessibility. For any other questions about EverBank call 1.888.882.3837.

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