🚀 We are super thrilled to announce that 4G Capital has partnered with Exotel to transform the Debt collection process into a positive experience. 🚀 4G Capital has supported micro-enterprises in Africa since 2013, providing financial literacy training with working capital loans to help small businesses grow sustainably. Stoked with the partnership customer service team at 4G Capital shared “Teaming up with Exotel is a fantastic opportunity for us to enhance our debt collection process and make it more constructive for the small businesses we support. Their innovative solutions will help us improve our engagement with clients, reinforcing our mission to provide not just financial support but also a better overall experience for micro-enterprises” Sachin Bhatia Co-Founder & CGO, Exotel stated “Partnering with 4G Capital marks a significant milestone in our journey to transform customer interactions. We’re excited to collaborate with a pioneering organization that shares our commitment to empowering micro-enterprises. Together, we aim to turn debt collection into a positive and productive experience, ultimately driving sustainable growth for businesses across Africa." A huge shout out to team Exotel and team 4G Capital for making this partnership a success. Rateesh Trivedi Vishal Miglani Raman Kishore Hitesh Yadav #DebtCollection #CustomerExperience #SaaS #Fintech #Exotel #CX
Exotel
Telecommunications
Bangalore, Karnataka 51,077 followers
The Customer Engagement Platform delivering delightful CX at scale for HDFC, Swiggy, Ola, Flipkart, GoJek, 6k+ clients.
About us
Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 20 billion annual conversations through omnichannel, voice, agents, and bots. Exotel’s AI-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence, and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.
- Website
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https://www.exotel.com
External link for Exotel
- Industry
- Telecommunications
- Company size
- 1,001-5,000 employees
- Headquarters
- Bangalore, Karnataka
- Type
- Privately Held
- Founded
- 2011
- Specialties
- CX, GenAI, Cloud Call Center, CCaaS, Call Center Software, Digital Customer Engagement, Conversational AI, ChatBot, Automated Routing, IVR, Self service, VoIP, Conversational Context, Cloud Communication, Cloud Telephony, Voice API, Messaging API, Cloud SIP Trunk, Business Phone System, Intelligent Virtual Agents, Autonomous Contact Center, Debt Collection, Marketing Campaigns , Voice Bots, Sales Automtaion, Customer Service , Voice Streaming, and Multi-factor Authentication (2FA)
Locations
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Primary
Exotel Techcom Private Limited, Maruthi Infotech Center, 2nd Floor
Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur
Bangalore, Karnataka 560071, IN
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Employees at Exotel
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Anand Chandrasekaran
Anand Chandrasekaran is an Influencer Technologist. Builder. Investor.
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Sachin Bhatia
coFounder @Exotel | Driving Growth at Exotel | Connected Customer Conversations #LikeAFriend
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Angira Agrawal
Builds Businesses, Organisations, Leaders - at Scale | Start-ups | Customer Impact | Business Transformation | Cloud | ICT | SaaS
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Sumithra Sivaramakrishnan
Senior Director, Employee Experience at Exotel
Updates
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Get ready to meet the all new local cloud for CX. Bringing in faster performance, complete data sovereignty, and adherence to local regulations, Exotel is set to redefine customer engagement standards in KSA. Be a part of KSA’s transformation journey. Register here: https://bit.ly/3Xjzc1y #Saudi2030 #LocalCloud #CXLeadership #GenAI #CX #CustomerExperience
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Mumbai! Are you Ready? 🚀 Stoked to announce that Angira Agrawal will be delivering a masterclass on - AI in CX: Moving Beyond Buzzwords to Real-Business Impact at Global Fintech Fest 🌟 Join us for this insightful session where we'll dive deep into how AI is truly transforming customer experience and driving tangible business outcomes. Visit us at Booth YB10 & YB11, Jasmine, 3rd Floor, to explore how GenAI can transform your CX. We can't wait to engage with industry leaders, share knowledge, and spark meaningful conversations. See you there! #AIinCX #CustomerExperience #BusinessImpact #AI #CX #GenAI #MasterClass Lalit Khosa Udit Agarwal Avnish Gupta Mohit Jamwal
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Namaskar Mumbai!! It's that time of the year! Exotel is ready for the biggest #fintech event— Global Fintech Fest 2024, from August 28th to 30th at Jio World Convention Centre. Visit us at Booth YB10 & YB11, Jasmine, 3rd Floor, to explore how GenAI can transform your CX. Don’t miss this chance to connect, discover cutting-edge solutions, and shape the future of fintech with us. See you at #GFF! Lalit Khosa Angira Agrawal Udit Agarwal #GFF24 #GlobalFintechFest #FintechRevolution #GenAI #AI
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🇸🇦 Hello Kingdom of Saudi Arabia! 🇸🇦 Get Ready for to Meet the All New Ameyo by Exotel. Unveiling the very first glimpse of KSA’s first local cloud for CX. 🚀 On September 9th, we’re launching KSA’s first local cloud for CX. Stay tuned to discover how AI and cloud excellence are set to transform customer experiences across Saudi Arabia. Register here: https://bit.ly/3Xjzc1y Catch the latest and the best in CX: Shivakumar Ganesan Sachin Bhatia Mohammed Makkawi Hatim A.Shewaila Awais Ahmad Dr. Bharat Singh Senwal Raman Kishore Udit Agarwal Ankush Wadhwa Deepak Basavaraj Ashfaq Ahmed Shaikh Krishnendu Paul #CX #AI #KSA #EngageX #CustomerEngagement #CXRevolution #AIinKSA
Launching KSA’s First Local Cloud for CX. Meet the all-new Exotel: Elevating AI-driven customer interactions
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🌟 Exciting times ahead at the Global Fintech Fest! 🌟 Global Fintech Fest’s 5th edition is here and we couldn’t be more excited. We’re thrilled to announce that our CEO and Co-founder, Shivakumar Ganesan, will be joining a powerful panel discussion on “Improving Customer Experience in the Financial Industry”. Join us for an insightful panel discussion and catch us live on the 3rd floor at our booth!! 📅 Date: 28th -30th August, 2024 📍 Location: Mumbai - Jio World Convention Center, 3rd floor, Booth YB10,YB11 We can’t wait to catch up with you and have a great time at Global Fintech Fest 2024! See you there🙌 #GlobalFintechFest #CustomerExperience #FintechInnovation #Exotel Mohit Jamwal Avnish Gupta Lalit Khosa Angira Agrawal Udit Agarwal
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🌟 **Introducing WhatsApp Business Calling API Beta!** 🌟 The all-familiar call button used for friends and family is now extended for business interactions! With Exotel’s Voice Contact Center and IVR flows accessible from within WhatsApp, enterprises can now offer a seamless omnichannel experience. Here’s what this means for your business: https://bit.ly/3Mdj7Ei Note: This is a Beta feature and specifics are subjected to change over the course of this one year. WhatsApp Calling is now available for businesses in India, Mexico and Brazil, among others. Reach out now to explore WhatsApp Business Calling API for your business! https://bit.ly/4dozE4h #WhatsAppBusiness #CustomerExperience #Omnichannel #Exotel #VoiceSupport #Innovation #CustomerEngagement
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Hello Kenya!! We are stoked to announce that our Co-founder and CGO Sachin Bhatia will be speaking at the prestigious CIO Africa Executive Awards Dinner on “Enabling Contextual Customer Conversations in BFSI: The Role of GenAI in Customer Engagement” where some of the most influential leaders in the technology space across Africa will be recognized for their outstanding contributions. 🎉 We are excited to engage with industry peers, learn from the best, and celebrate the achievements of visionary CIOs who are leading the way in shaping Africa’s digital future. 🌍✨ See you there! #CIOAwards #DigitalLeadership #Innovation #Networking #TechLeaders #AfricaTech Sachin Bhatia Raman Kishore Rateesh Trivedi Vishal Miglani
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Exotel reposted this
We're thrilled to welcome Finarkein Analytics, Confluent, Exotel & Moneyview to the Global Fintech Fest community as our Silver Partners! Discover Finarkein at https://finarkein.com/, a fintech company that specializes in data-driven solutions, offering products and services for financial institutions to optimize decision-making and enhance customer experiences. Explore Confluent at https://www.confluent.io/, a data streaming platform that enables organizations to build real-time applications and process data streams at scale using Apache Kafka. Learn about Exotel at https://exotel.com/,a leading provider of AI transformation to enterprises for customer engagement and experience. Discover MoneyView at https://moneyview.in/, a financial services platform in India that offers personal loans, credit management, and financial planning tools to help users manage their finances effectively. Join us in celebrating these exciting partnerships with GFF 2024! Visit: www.globalfintechfest.com Sandeep Jhingran Latika K Neha Gadi Deepika Suthar Siddhartha Sengupta Google Pay PhonePe Perfios HDFC Bank State Bank of India Punjab National Bank Mastercard Amazon Pay Neokred Razorpay Lyra #GFF #GFF24 #GlobalFintechFest #FintechRevolution #FintechInnovators
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Exotel reposted this
Gratitude and a big Thank You to Exotel! Your unwavering support to our Monekollal 2nd center children for 1 whole year has made a world of difference! Thanks to you, 45 children have access to quality education. With clear and precise guidance from their dedicated teachers, these students are gaining valuable knowledge every day. Engaging in Montessori activities has fostered successful learning outcomes, helping our kids thrive in a nurturing environment. The children are grateful for the nourishing meals provided, including wholesome porridge, nutritious midday meals with eggs, and fresh seasonal fruits for evening snacks. Thank you Sumithra Sivaramakrishnan, Senior Director, Employee Experience at Exotel and Sumanpreet Bhatia THANK YOU, EXOTEL! Your support has made a significant impact on the lives of these 45 children for an entire year at our Monekollal 2nd center. Together, we're providing quality education, childcare, and nutrition to the children of migrant laborers. Your partnership is invaluable and greatly appreciated. #ThankYouExotel #EducationForAll #Childcare #Nutrition #DiyaGhar #MakingADifference