Allstate Reviews

Allstate is a wonderful company! I have had 2 claims over the years and they were quick to help and everything was fixed.

Date of experience: April 03, 2020

Date of experience: March 19, 2020

The worst crooks Ive dealt with in a while.. My adjuster actually went in vacation and never passed on my claim or let me know.. Even her supervisor would not return my call.. The Conner agency in Henderson were of absolutely no help either.. Smile in your face, tell ya what you want to hear then act surprised when you get screwed.. Connor Agency never even reached out to see how I was doing..100% other guys fault and Im without a car.. Hmmm The other guy had Allstate too??? I had an excellent driving record and always paid on time....I do not recommend Allstate..! Crooks!

Date of experience: March 14, 2020

We have been at this dance since September of 2019. On 2 separate occasions you denied my claim when 1) you sent me Stevie Wonder who couldn't see a thing and thus denied the claim and then 2) Ray Charles who again couldn't see a thing and again denied the claim. I then set out to share my experience with your flatulent group of misfits on Social Media. All factual, all based on biased observations that you made and have still not admitted to. That at least led to a reopening of the claim and the review, as of today, has been read by 8591 people. I have many other available places to post your claimant’s grievance and edit those that have already been posted. KTLA Los Angeles and WCBS Atlanta have already been contacted. All in keeping with the McKenzie Document which you and others seem to follow as though it were mana from heaven! Therefore I intend to do many things, see if you can follow along. I will continue to blister you with facts as they relate to this claim and will upload supporting documentation to support my thoughts and claims. I have already filed complaints with both the Georgia State Insurance Commissioner the American Policyholders Assoc. making sure that they understand that you have refused to pay based on policy of Pre-loss conditions and Ordinance & Law, when presented with proof from Licensed General Contractor/ Public Adjuster, State and Local Building Department Director here in Cobb County as adopted by the Cobb County Board of Commissioners that adopted State code over Municipal Code which took full force and effect in January 2020. You used the opinion of a Paid Biased Contract Ladder Assist to determine whether coverage should be afforded (adjuster never set foot on the roof) at claim onset, even when presented with evidence of damages by 3 roofing contractors, and PA/ GC and that you are in violation of the GA Fair Settlements Act. The percentage of coverage that you have paid for comes woefully short of your obligations under the terms of our policy so until you make me whole, expect me to be like a nest of bees you stepped on and can’t get away from. We asked for a copy of the last roof inspectors report but were told that it was "Proprietary information" and thus we would not be getting a copy. We were told, when asked however, that the portion that you refuse to pay for, was part of that report, and marked "Was Not Inspected" by your roofing inspector. Think about that for a minute. You refuse to pay for something that wasn’t inspected and adopt the position that there is no damage even though your own inspector never laid eyes on it. Forget the first 2 inspections. They were conducted by folks who couldn't see a 5000 Kelvin bulb if it were turned on right in front of them. Their opinions were biased simply because they were under and remain under contract to Allstate not to me or anyone else who could have approached this with an unbiased eye. I have heard for the last time from my carrier, Allstate Insurance, there are remedies and provisions within the policy to resolve differences that exist on this loss. Really? What are they? Can you point me in a direction that doesn't lead to the court house steps? Seems you have a fiduciary duty to do so if you're remotely serious about making such claims. One of the titans of Business who passed last week, Jack Welch (past CEO of GE) sums it up best; “What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros".

Date of experience: March 10, 2020

We have had Allstate for over 15 years and had to file a claim for the first time this month after my husband slid on ice and hit a sign. It was a nightmare from start to finish. Allstate would not pay the body shop what they charged and we were forced to pay the difference. We caught the adjuster in a lie several times. They treated us like we did something wrong and we ended up paying over double our deductible for things they refused to cover. Don't waste your money on this company. They will not come through for you when you need them but they will gladly accept your money.

Date of experience: March 03, 2020

They are not out too help you, when your in need and it comes time for you to put in a clam.

Date of experience: January 23, 2020

They deserve zero my new car was stolen my husband died directly there after. A woman was arrested and charged grand theft Allstate refused to pay because I couldn't find my OTHER KEY it was a push to start ok and needless.to say I had just removed my husband off life support 20 years of premiums and they are still 2 years later refusing to pay even though an arrest was made LADIES GO ELSEWHERE PEOPLE IN GENERAL BUT THEY have really taken advantage of a horrible situation and do not feel one bit bad the adjuster actually laughed about it. 20 years of premiums paid to Drew Scott Thanks a lot your in good hands in your pockets is all not there when you need them

Date of experience: January 16, 2020

I was in a serious motorcycle accident and several months later I opened a claim to cover my portion of the medical bills. My policy states that it will cover up to $10,000 of my medical bills. Well I sent my bills in to my adjuster and none of what I sent it got paid. Instead the money went to health Care provider and they paid more towards the bills that were already a negotiated amount. So even though my policy states I can use the money to cover gaps or deductibles none of what I owed was payed. So why pay my premiums? Opening the claim was a waste of thing. The only thing gained was not I have a higher premium. Should have went with State Farm. Far less complaints...
Buyer beware.
Frank Dufour- unhappy customer from ohio

Date of experience: January 06, 2020

Allstate does not fight Mayhem, they are parteners. After having our car broken into and robbed while on vacation 1500 miles from home, we called Allstate. The robbers took everything but one suitcase; all our medicines, glasses, contacts, retainer, cameras. We were 10 days into a month long road trip. We were violated by robbers and then by allstate. Their first question was are you working or unemployed, followed by who lives in your home. Had they taken one minute to look at our records, they would have seen we were retired. The next fun began when we tried to get replacement of items. We were told receipts or pictures would be needed. Lucky for us we had purchased many items before the trip on amazon and could get receipts. Even still they tried to replace $70 perfume with walmart $13. A $1500. Camera set up with a look-a-like from China with no warranty or paperwork. A $200 pair of sunglasses with $9 , a $90 duffle with $10,, the car manual with "you can get that info online", and many more. Being robbed by strangers was horrible but being raped by your insurance company was even worse. They said our premium would go up for a year and gradually come down. It doubled the first year and then went up an additional $100 each of the next two years. We left. They were the absolute worse to work with. Stay away from Allstate and their partener Mayhem. You are not in good hands.

Date of experience: December 14, 2019

Date of experience: November 02, 2019

Been an allstate customer for going on 15 years.

Since Jason Goroppolo has taken over our agency in Groton, CT my experience with allstate has been mostly negative. In fact, I finally switched to progressive today. Here's why...

I have always paid more for my policy with allstate than other competitors, but I was ok with that. I felt like I was 'in good hands'. However allstate took away discounts unfairly, and screwed me on my premium as a result of mishandled claims. The claims handlers botched the last 3 claims on my policy. One of which wasn't mine, and never should have been accepted. They have literally NO CLUE what they are doing. My rates have gone up over $70 each month.

The straw that broke the camels back was my last claim. An accident caused by someone else who's insurance refuses to pay. I've been trying to sell this truck. With a newborn baby I desperately need the money. Now my truck is worth significantly less, and allstate has also refused to make me whole.

Even if I can get them to reverse their unfair decision by jumping through hoops, I can never trust them again.

When Arthur Spears and Debbie were running this agency they fought hard for me. This agency is no longer doing that.

I highly recommend going with another insurance provider.

Date of experience: October 25, 2019

I would give them less than 1 star if I could! The whole company is a scam! I had a break in at my home and lost over $20k worth of stuff. They denied almost everything I had and tried to use every trick in the book to not give me anywhere near my items worth. Offering me $3k. Then I get in touch with the supervisor and she tells me she doesn’t deal with that so I need to speak back to who I was speaking to. Don’t ever sign up with them.

Date of experience: October 11, 2019

Save yourself a ton of stress from being ripped off. CB agent in the BURIEN office is a literal crook. He is TRYING to say that he can keep our $210.46 for canceling our 6 month policy to switch to a much cheaper one. He is wrong. This is very illegal. He is a CROOK and we WILL get our money back!

Date of experience: October 06, 2019

I have been fighting Allstate since Oct 2018 because their insured lost control of their vehicle and crashed onto my property, causing more than $87k in damages including major damage to a building. They offered less than $5k as payment in full. Their insured admitted responsibility and stated to Allstate that he did all the damage. Allstate claims that I haven't proven there was any damage and their offer of less than $5k was generous. Allstate has refused to even come and look at the damage, most likely because they'd have to admit there was damage and then they'd have to pay. Allstate told me to file legal action against their insure if I wanted to be reimbursed for all the damages. If you want to buy insurance so you can go to court and compromise your credit, then buy a policy from Allstate. Other wise choose a different insurance company.

Date of experience: August 28, 2019

You are definitely "NOT" in good hands with Allstate Insurance.

They purposely fail to tell you anything, such as filing a "diminished value claim" after a car accident (hit at a stop light) and will "add" an extra digit to the mileage for a "smaller" customer payout (very tricky these folks!)

Look elsewhere....!

Date of experience: August 23, 2019

NOT IN GOOD HANDS AT ALL.
I had a flooding in my apartment, it was covered by one of the companies they recommend: Harbor Insurance and Cabrillo Coastal.
It has been 3 months! they haven't paid but only one of the invoices, they do not answer e mails, they sent me a check with no explanation whatsoever of what the heck they are paying.
The employee in charge, Mrs. Campbell promised several times she will call you back and weeks go by and you never get a call.
NOT IN GOOD HANDS AT ALL.

Date of experience: July 16, 2019

In 40 years of my adult life, I have found Allstate to be the worst and most expensive insurance company. Recently, I discovered that I was paying 100% higher than average insurance premium for my two cars despite having no accidents and bundling my home and auto insurance with them. In regard to my house insurance, I even had a worse experience. After water pipe burst caused over $5000 damage to my garage, after several calls, Allstate reluctantly sent an estimator who came up with a ridiculous estimate of $180 for damages to the walls and never followed up on ceiling and floor damages. I immediately cancelled my insurance with Allstate and saved a bundle on premiums with other companies.

Date of experience: July 12, 2019

We have been customers for 12 years. Never a claim...have ALWAYS paid on time.

This past Memorial Day, our house was battered with ping pong ball-sized hail. We need a new roof, gutters, 3 shattered windows, siding, etc. I wish I could post pictures to show the magnitude of damage, and that I am not fudging.

Allstate was notified, by my husband, that evening after the storm. Our contractor was out to assess the damage the next day. This was Tuesday - Allstate would send out a field adjuster that Friday.

He arrived, and our contractor and my father (a retired contractor) both followed this very nice adjuster while he took photos of the damage. He was unable to reach the partner adjuster at that time (I understand they FaceTime the process now??), so he was just sending photos. Apparently someone missed the mark here...

We waited until the following Tuesday to hear from the adjuster in-office, who proceeded to give us a quote that lacked the 3 broken windows, severely battered gutters, among other damaged things. But, the quote did include the 30-something SINGLE shingles they are willing to replace on our 3000sq ft house. SINGLE SHINGLES.

Of course, we call the adjuster back and explain our issue. He basically tells us there’s nothing else to do. So we request a new adjuster. The case is closed, and we wait a full week to hear from a new adjuster.

The new adjuster basically says that the onus is on US to prove the need for another field adjuster visiting our exterior mess of a house. I have 2 small children in my house, a dog, and 3 broken windows I can’t clean up until I prove to someone that they are, in fact, in need of replacing.

WE ARE NOT LOOKING FOR HANDOUTS. We are only looking for what needs to be replaced, to be replaced. We pay for insurance for this reason, and trusted that we were IN GOOD HANDS - as this company totes in it’s completely false tagline.

Date of experience: June 15, 2019

agent sets on her as and want help or return calls.I just spent 20000 dollars replaceing the wood under part of my house that allstate would not pay for and a garage roof allstate would not pay for. I have had them for 20 years. they want me to show receipts for work for the repairs they would not pay for. I was sent a cancel notice on repairs they would not pay for. my worthless agent in Fairview hgts il heard my wife has stage 4 cancer so she keeps sending my wife mail about life insurance.this women needs to be fired and allstate needs to be sued

Date of experience: June 03, 2019

I made a valid claim on renter's insurance policy bought from Allstate. Allstate claims representative, Mr. Kirkner, yelled at me over phone that the security deposit is never returned to the renter and that I bought the lowest premium renter's insurance from Allstate. He completely discredited the Allstate product on the phone and took no responsibility. He never contacted the land lord or the property manager to get any more information. Now this claim, as a risky claim, is on my credit report forever. I can no longer obtain any renter's insurance or homeowner's insurance. How can I be a risky applicant if I am sent a proper written document by the property manager at the time of the move-out? The Homeowner Association, landlord and the property manager reported a written incidence of damage and have held $950 from me and this is the amount I paid from my pocket. The fact that All State couldn't do its job by saying that a working number of the landlord and the property manager didn't get them connected, has nothing to do with my being risky. It's just gross incompetence of their team.

Date of experience: May 05, 2019