Allstate Reviews

I’d like to start with saying this, I’ve been with Allstate for over five years now, and then all of a sudden my rates almost doubled. The commercials and that comforting voice where they say, you’re in good hands with Allstate, let’s get this right, you better check yourself. You are not in good hands with Allstate. I went with another insurance company, same exact policy, same exact coverage, same exact deductible, $221 per month cheaper…
You really should get a second quote and find out for yourself. “YOU ARE NOT IN GOOD HANDS” insuring anything with Allstate.

Date of experience: June 12, 2024

I've been an Allstate customer for a long time. The price for auto and home insurance and customer service was good...until now. We bought a new car - the same model as our old one. The model is the same, features are the same, drivers (good ones) are the same, milage for a year is the same, we have winter tires, anti-theft lock, keep it in garage, so the only difference is that it is a new car. But the premium went up by $1000!!!!!!!!!!! We spoke with two agents, but they said they can do nothing and it seemed they didn't care if they loose the good standing customer. We started shopping for a different insurance...and CAA, and TD auto insurance gave us a quote of approx. $200 higher than we have now.

Date of experience: June 30, 2024

I was really not surprised that Allstate, and (National General) an (Allstate company) in Salem,VA were run by the same couple. On a scale of one to ten. One being yuck… Three is my score on customer satisfaction. I hope they treat customers better than me. Never one single lapse, I always paid on time. Learning customer service is not a lost art. Train your employees on how they can help customers and not make them feel uncomfortable when they call. They lost my business over attitude alone.

Date of experience: June 26, 2024

After being with allstate for over 40 years. I was denied roof replacement. I was only offered repais. After my deductible of 1,000.00 it wasn't eligible for them to repair. Allstate in my opinion is a insurance company that is very disloyal to their customers. It is obvious that because the increase in the severe storms activities our properties will be damaged. Allstate Insurance company made me regret that I am with them .
Think twice about being there customers.
V.J.

Date of experience: July 01, 2024

Garbage company. They have friendly agents, if you can stomach the 30 min wait, but it's a facade. They do not have any intention of helping you or have any authority to do so. They can only explain where they have increased your policy premiums (which you can already see for yourself), but not why.

I had a simple hail insurance claim last year. I called and got a claim # from them but then was not provided any further service. I finally called them at the end of the year and they simply apologized and moved on like nothing happened, although I had hail damage on my vehicle for the year. At renewal time, I received an INCREASE in my premiums for their lack of service! I called to complain and of course the agent could not do anything about it, but escalated it to a manager who would call me back the next day. NO CALLBACK. Liars.

6 year Allstate history:
Home - 22% arbitrary increase in 2024 premium. 94% over 6 years. No claims.
Auto - 4% increase in 2024 premium. 25% over 6 years. No at-fault claims.

Date of experience: July 02, 2024

My policy came up for renewal. I had just made a payment at the end of May, so wasn't expecting my renewal payment to be due in 14 days on 6/14/24. I went to make a payment the week of June 24th, only to find they canceled my policy 2 weeks after my last payment. They stated policy renewals must be made exactly on the renewal date or the policy is canceled and you cannot reinstate it for a YEAR! They never called me, I received no text messages, they just canceled it and I was driving around with no insurance unbeknownst to me. Horrible Horrible service! You are NOT IN GOOD HANDS WITH ALLSTATE!!!

Date of experience: June 14, 2024

After being with Allstate for 44 years (@$264000 in payments), they denied payment for a new roof (@$5000-$8000). Allstate asked if I had water damage inside the home yet. No new roof until your home is ruined inside (my roof is 21 years old). The only claim I ever made in all these years was for water damage to my home which caused mold, Allstate denied payment. On a $3000 repair bill, I had to call the state insurance inspector to get Allstate to pay only $600. Allstate also records every phone call inquiry as a claim so do not call them ever. They NEVER pay and because every inquiry is a claim, the claims do not go off your record for 3 to 5 years, making it unlikely another insurance company will take you without higher costs. Allstate has never paid on a claim EVER until I got the state involved and then I only got 20% back. I have waited the 3 years for my phone call inquiry claims to go off my record. It is time to switch to ANY other insurance company. Allstate is the worst.

Date of experience: July 02, 2024

this is the worst insurance compay ever!!! they are charging me coverage fee's for a car i no longer own! do not use allstate-you are not in good hands at all.
do not use allstate-you are not in good hands at all.
do not use allstate-you are not in good hands at all.
do not use allstate-you are not in good hands at all.
do not use allstate-you are not in good hands at all.
do not use allstate-you are not in good hands at all.
it should be illigal for a company to charge me coverage fee's for a car i doint evern own. the agents arent on your side and are copmpletely worthless!

DO NOT USE Brittany COOK (Woodland Hills-CA) she is wortheless!!!

Date of experience: July 02, 2024

User interface easy enough. Hard to talk to a person and when I finally get in contact they were rude af. Didn't even let me finish my question before cutting me off to say that I can't actually schedule a time for pickup unless it's just "tomorrow sometime" since they're soooo busy. So they're option to schedule online is really just bs. Guy kept cutting me off, didn't want to answer my questions about when or if they would call me. Almost canceled my request to come get my car "immediately" when I'm not next to my car, so I needed to know how far in advance they would call me. Also didn't want to hear any details about where my car was located, and said the info in the app was sufficient. So much lack of communication. Idk how it's too much to ask for them to just LISTEN when that is literally their whole job!

Date of experience: June 25, 2024

Company is too big to care about every day people. Needed a repair man, they canceled last minute. Customer service didn’t have efficient solution. They were indifferent and needed me to wait another few days to try and work out a different plan. This has happened before with them. It’s not worth the money to deal with them. Allstate do better if you are at all capable….

Date of experience: June 20, 2024

Worse insurance company out there. they are literally taking people's money and destroying their lives. They should not have legal power to treat people however they feel like it. *I did contact them and I sent them more documents than needed but they are still being inconsiderate and ruthlessly trying to mess me up.* Worst experience of my life by far!

Date of experience: June 09, 2024

Filed a claim for hail damage on my roof, talked with 7 different people at Allstate before a adjuster came to my house. The adjuster found hail damage to the entire roof and gutters of the house. Got a estimate from Allstate on 6/9/2024 for full replacement of roof and gutters, 6/15/2024 they sent a 2nd estimate for $314.65 under my deductible. Received a call on 6/19/2024 from the review team saying they denied my claim for nail pops/ blisters. No way there was that many blisters from nail pops on my roof it is literally visible from the ground and is everywhere. The people that reviewed my claim were from Florida and have only looked at less than ten pictures taken by the adjuster. Allstate could save every customer money by cutting their staff by 1/2. It’s been a ridiculous experience and I’m now out $26,000.00 to fix the damage on my own. Stay away from Allstate, don’t pay for their Super Bowl ads and billion dollar advertising campaigns.

Date of experience: June 19, 2024

Customer service people are slow to act, you can't get anyone on the phone for over a month, and they still have not settled my claim and it's going on 2 months. The reps are lazy, will not answer the phones, and try to get out of paying money owed on claims

Date of experience: June 18, 2024

Allstate is horrible. You purchase a TV from Wal-Mart of all places and
you move to a new home and accidentally bump your tv. Reminding that you purchased a $100 dollar 4 year warranty and when you try to return the tv...they tell you that it doesn't cover accident and you only get half of what u paid back. So they basically rob you legally. Then they tell you that they cover accidents to phones though amd laptops. NO DIFFERENT THAN A TV. So now I have to buy a brand new full price AGAIN and lose 50 dollars that they choose to keep. Yeah Allstate is horrible and they should just stick to cars.

Date of experience: June 19, 2024

I wish I had visited this site before ever buying into All State. All the reviews sound exactly like what I've gone through. How can a company as big as All State get away with treating people so horrible? The things they pull doesn't even seem legal. Instead of making their client feel better, they make you feel worse, robbed and dejected.

Date of experience: May 28, 2024

you need to update or maintain your website

having so much hard time to log in

does this website actually work?

Date of experience: June 26, 2024

This company is ripping poor people off!!!
Their deductible vanished from deductible to actual monthly payment.
Never made a claim with them in 6 years but some how my car insurance keeps going up every six months.

Date of experience: June 12, 2024

WORST INSURANCE COMPANY EVER...ZERO STARS...STAY FAR FAR AWAY...THEY TRIED TOTALING MY CAR AND SELLING IT AT AUCTION WITHOUT MY PERMISSION...THEY DIDN'T EVEN WANT TO GET IT LOOKED AT BY A BODY SHOP...THEY STARTED TEXTING AT 6AM LITERALLY LESS THAN 10 HOURS AFTER THE ACCIDENT TO GET ALL MY STUFF OUT OF MY CAR BECAUSE THEY WERE TAKING IT TO THE AUCTION HOUSE IN ANOTHER STATE.. VERY PUSHY DEMANDING AND RUDE!!! MY CAR IN FACT WAS REPARABLE FOR A PRETTY MINIMAL AMOUNT...SEVERAL CLASS ACTION LAWSUITS ARE AGAINST THEM BECAUSE THEY ARE RIPPING PEOPLE OFF ON THEIR CAR VALUES AND MAKING CAR VALUES WAY LOWER THAN THEY REALLY ARE...BEWARE OF ALLSTATE TAKING YOUR CAR...THEY DONOT HAVE YOUR BEST INTEREST IN MIND THEY ARE ONLY LOOKING OUT FOR THEMSELVES!!!

Date of experience: June 11, 2024

None of the reps seemed to actually want to help. Had an issue with with a customer of mine and we tried to edit the start date of their policy. Tried calling to fix it the customer service department would send me to sales to start a new policy. Then sales would transfer me to customer service. That happened a few times with a lengthy hold in between. 3 hours total. When I expressed my frustrations to a sales rep Terrance. He just wanted to express how I must be wrong and he must send me back to customer service. When I explained that had happened already a few times he got an attitude and hung up on me. Lost a customer since 1986. I feel bad for the agent who was on vacation and had to rely on your 24 hour “service”

Date of experience: June 20, 2024

Wow what can I say that hasn't been said already? I give allstate the 5 stars they deserve for the 6 months that they have been dishonest with me about an accident ( well fender bender) that the claims adjuster decided wasn't bad enough so he wrote it up as a rear end collision from following to close to the car in front of me, It took me almost 7 months/, numerous phone calls/ didn't clock the hrs to finally get the problem resolved, and what do I get from all the lies and people who I spoke with? A premium for 6 months of coverage that went from 700 to a deal at just under 1600 for 6 months why ? I live in calif / I have a job / I have to have insurance/ I breathe air / or just because they can do what ever they want to and you can't stop them ,so for me it's on to the next company to insure my car so I can legally drive until the next renewal comes along when nyrates will rise again , THERE IS NO END.

Date of experience: June 13, 2024