The first opening performance was not feeling it at all. It is always better to get the performer to the audience we know. But Luda made it up 💯percent. He had everyone excited last night.
Date of experience: August 10, 2024
Reply from TicketSmarter
Hello,
Thank you for sharing your review with us. We're happy to hear that you had a great time at the concert! We hope that you continue to use TIcketSmarter's services for your future events.
I had a message from ticket Master saying that Heart show was posponed. This was a message from TicketMaster saying that you would contact me when there would be a show. So, Then I never went to see Heart
Date of experience: July 09, 2024
Reply from TicketSmarter
Hi Jean,
Thank you for reaching out. TicketSmarter is not responsible for the postponement or cancellation of events. Those decisions are made by the performer(s), event promoters, and event venues. Due to unforeseen circumstances, Heart has postponed their remaining 2024 tour dates. Tickets for all postponed events remain valid for entry to the rescheduled date and are ineligible for refunds. Once a rescheduled date has been announced, our customer support team will reach out to you via email to notify you. If you have any questions regarding your order, please contact our customer support team via email at [email protected] or via phone at (888) 671-5676.
It took a while to get my tickets and the phone number for Ticket Smarter was not working, so I was worried that I would not be able to get the them, but the tickets finally got transferred and everything went smoothly after that. I attended the NFL Hall of Fame Induction Ceremony. This was my first experience with Ticket Smarter. I will now have confidence to use them again
Date of experience: August 03, 2024
Reply from TicketSmarter
Hi Doug,
Thank you for taking the time to share your review. We are happy to hear that you enjoyed the event. As a ticket marketplace, where third-party sellers can list their ticket inventory for sale, the sellers are responsible for the delivery method and delivery date of their inventory. In the future, you can contact our customer support team for an update regarding the delivery status of your order. We hope that you choose to use TicketSmarter's services for your future event experiences.
It was great to be in the company of Parrotheads, all singing and crying and dancing and laughing at the same time. The Reefers paid tribute to Jimmy and his spirit was clearly there. It was a "no frills" experience with minimal attention to staging or merch and that was actually refreshing. It was all about the music. His music. Their music. So happy to have been there.
Date of experience: August 01, 2024
Reply from TicketSmarter
Hi Kathy,
Thank you for taking the time to share your review. We are happy to hear that you enjoyed the show and hope that you make use of TicketSmarter's services for your future event experiences.
I called because the show was postponed. I called within business hours they transfer you to multiple places and still nobody responds to you. I called multiple times and sent and email and nobody has returned my call.
Date of experience: August 14, 2024
Reply from TicketSmarter
Hi Aspen,
Thank you for bringing this to our attention. We would like to have our customer support team look into this matter, but they require additional information to do so. Please respond to our Trustpilot request for additional order information at your earliest convenience. You may also send an email to [email protected] with the subject line "About My Order." In this email please include the details of this review along with the order number, full name, email address and phone number used to place the order.
Sincerely,
TicketSmarter
UPDATE:
Hi Aspen,
Thank you for sending us your order details via email. Tickets for all postponed events remain valid for entry to the rescheduled date and are ineligible for refunds. You do have the option to sell your tickets via https://selltickets.ticketsmarter.com/ or any other ticket resale marketplace.
TS is a terrible site to get tickets from. I had to call my bank to dispute the charges before I received my tickets. Communication with TS rep is terrible took a week to resolve that I even more confused about my situation after communication with their rep. I called my back for clarification. When I got to the event the seats assigned to me were not the seats I originally purchased. My partner has a bummed knees so I always get him a row seat to stretch out. We sat in the middle row making his experiance a terrible one. Never again TS! Terrible ticket site. I’d give a zero if I could.
Date of experience: July 23, 2024
Reply from TicketSmarter
Hi Gina,
Thank you for bringing this to our attention. We would like to have our customer support team look into this matter, but they will require additional information to do so. Please respond to our Trustpilot request for additional order information at your earliest convenience. You may also send an email to [email protected] with the subject line, "About My Order." In this email, please include the details of this review along with the order number, full name, email address and phone number used to place the order.
Sincerely,
TicketSmarter
UPDATE:
Hi Gina,
Unfortunately, we have not received any of the requested order information from you. We would like to have our customer support team look into your order, but they are unable to do that without additional order information. Please send us your order number, phone number, and email address at your earliest convenience.
It was my daughter's first time seeing Niall Horan and she said the concert was a 10 out of 10 - Niall's voice & personality and the venue. And she's been to Harry Styles & Taylor Swift among other greats. The process of purchasing tickets & transferring them to her was easy peasy.
Date of experience: July 23, 2024
Reply from TicketSmarter
Hi Michele,
Thank you for sharing your review. We're glad that you enjoyed the show and discovered the ease of shopping for tickets using our marketplace! We hope that you make TicketSmarter a part of your future event experiences.
Venue was great but Brian Regan seemed off. This is the third time we’ve seen him, definitely not his best performance and the show was also pretty short as he was only on for about an hour.
Date of experience: August 08, 2024
Reply from TicketSmarter
Hi Glen,
Thank you for sharing your feedback. We're sorry to hear that you did not have a more enjoyable time at this event. We hope that you will make use of TicketSmarter's services for your future event experiences.
Concert was canceled. Ruined birthday and anniversary
Date of experience: September 02, 2024
Reply from TicketSmarter
Hello,
Thank you for reaching out. TicketSmarter is not responsible for the postponement or cancellation of events. Those decisions are made by the performer(s), event promoters, and event venues. If your event is canceled, our customer support team will reach out to you via email to notify you. If you have additional questions or concerns regarding this order, please send an email to [email protected] with the subject line "About My Order." In this email, please include the details of this review along with the order number, full name, email address and phone number used to place the order.
I was very disappointed. The concert was canceled after 3 hours on the original date, understandably. We did see the first of 4 acts before canceled. We returned the next night (240 miles round trip) for the reschedule. There were no warm up bands. I was looking forward to hearing the Zac Brown Band...and had paid to hear them. On the reschedule night, Kenny Chesney thanked the audience for returning several times. However, he only played for 1.5 hours. On No Shoes Radio I hear all the time about how he does 2-3 hours shows. I was very disappointed. It was definately not worth the ticket price I paid.
Date of experience: July 25, 2024
Reply from TicketSmarter
Hi Sam,
We're sorry to hear that severe weather affected your event. As a ticket marketplace, TicketSmarter is not involved with scheduling or lineup changes when severe weather interferes with an outdoor event. Those decisions are made by the venues, promoters, and performers with the safety of the fans in mind.
We hope that the ticket-buying and ticket-delivery process went well for you and that your direct interactions with TicketSmarter.com can help raise the star rating.
Never got my tickets. Never got a reply to emails. Couldn’t find a contact phone number. You certainly kept my money. Order 5947034-13703415
Date of experience: August 17, 2024
Reply from TicketSmarter
Hi Gene,
Thank you for bringing this to our attention. We will have our customer support team take a closer look into this matter and once more information is available, provide an update to this review.
Sincerely,
TicketSmarter
UPDATE:
Hi Gene,
Thank you for providing the requested order information. Our customer support team took a closer look into this matter and they confirmed that the ticket seller transferred the tickets to you on 4/17/24 via Ticketmaster to the email address used to place the order. Our customer support team was also unable to locate records of email communication from you using the order information provided. As the tickets were confirmed to be delivered in time for the event on 8/19/24, similar to other ticket marketplaces, all sales remain final.
Unhappy that ticket goers were not notified that concert was to start early because of weather. Missed Steve Miller Band, only saw part of Journey but Def Leopard was awesome. Wish would have had notification!!!!!
Date of experience: July 15, 2024
Reply from TicketSmarter
Hi Lucy,
Thank you for sharing your review. As a ticket resale marketplace, TicketSmarter has no part in the decisions affecting the organization of an event. Those decisions are made by the management and operations teams of the performer(s) and event venue. We recommend that customers check the website or social media of the event venue prior to the event for any announcements regarding changes in performance time and other relevant details. We hope that you find this information helpful and choose to use TicketSmarter for your future event experiences.
Everything. Their website to try and transfer a ticket was a nightmare to navigate. The insurance/refund protection was worthless. We had to prove we had Covid with written doc from a Dr. do not recommend using this sham of a company
Date of experience: July 30, 2024
Reply from TicketSmarter
Hi Kenny,
Thank you for taking the time to share your feedback. The event protection offered at checkout is provided by Protecht, which is a separate company from TicketSmarter. The ticket insurance provided by them covers your tickets if you can't attend the event due to reasons like a covered illness or injury, mechanical breakdown, traffic accident, travel carrier delay, and weather emergency. Customers who choose to add the event protection to their order are subject to the terms of the insurance company providing the event protection and may be required to provide documentation to support their claim. In the future, if you have any questions or concerns regarding an order, please feel free to contact our customer support team via email at [email protected] or via phone at (888) 671-5676.
Got my 2 tickets right away but a service charge of $84 is insane!
Date of experience: August 29, 2024
Reply from TicketSmarter
Hi Laura,
Thank you for sharing your review. The service fees help cover our company's operating costs and allow us to provide our customers with a safe and secure online ticket-buying platform. Prior to a customer completing their purchase, a full pricing breakdown is displayed to the customer that includes the price of the tickets, the price of the fees, and the total price the customer will pay for their order. This information is shown after the customer enters their billing address and phone number. We hope that you find this information to be clarifying and we hope that you have a wonderful time at your event.
$20 for chairs was a liittle steep! But saying that, Damn good show! I saw Stix 40 years ago. Just as good as then. Little difficult getting around for a disabled veteran.
Date of experience: August 20, 2024
Reply from TicketSmarter
Hi Burr,
Thank you for taking the time to share your feedback! We're happy that you enjoyed the concert and hope that you make TicketSmarter part of your future event experiences.
It was my daughters first big venue concert Hoizer at Bethal Woods. Our original 2 tickets were ought way ahead of time. Close to the last minute she begged to bring her best friend. You guys came through 3 days before the sold out concert. I can not say enough great things no problems no hiccups I will use ticket smarter every time Thank you!
Date of experience: July 27, 2024
Reply from TicketSmarter
Hi Alexis,
Thank you for taking the same to share your story. We're happy to hear that we had a small part in creating a memorable experience for you, your daughter, and her friend. We look forward to serving you again!
Besides having a miscommunication about how the email with ticket delivery was being delivered, once I figured out your mistake…..there were no other issues. We had an amazing time 💯❤️❤️❤️ Starlight is a very cozy venue.
Date of experience: July 31, 2024
Reply from TicketSmarter
Hi JoDee,
Thank you for taking the time to share your feedback with us. We're glad that you enjoyed the show and hope that you make TicketSmarter a part of your future event experiences.
I never got the 2 tickets that I have paid for……..never again TicketSmarter
Date of experience: August 27, 2024
Reply from TicketSmarter
Hi Remi,
Thank you for bringing this to our attention. We have forwarded your information to our customer support team so they can take a closer look into this matter. Once more information is available, we will provide an update on this review.
Sincerely,
TicketSmarter
UPDATE:
Hi Remi,
We had our customer support team take a look into this matter and they confirmed that your tickets were delivered to the email address used to place the order on 4/12/2024, the same day that the order was completed. They were also unable to locate any records of you contacting our support team for assistance with this order. As the tickets were delivered in time for the event on 8/27/2024, similar to other ticket marketplaces, all sales remain final.
We ordered these tickets 3 months ago. The company was very secretive about when and how the tickets would be issued.
"Trust us" was the impression we were given. They at one time said that the tickets would be delivered the day of the concert. ( the concert was 300 miles from our home.)
Finally they contracted it out to a company we had never heard of and they went to our spam email account.
I contract ticketsmart the day before the concert and they straightend it out. We had a third ticket for a relative who found out a month before the concert he was having surgery and couldn't attend. I contracted ticketsmart. They told me there were no refunds, but they would sell them for us. I have heard nothing from the company.
All in all it was a great concert, but no thanks to Ticketsmart. I would not use the again if I had a choice.
Date of experience: August 09, 2024
Reply from TicketSmarter
Hi Susan,
Thank you for bringing this to our attention. We would like to have our customer support team look into this matter but they require additional information to confirm your order. Please respond to our Trustpilot request for additional information at your earliest convenience. You may also send an email to [email protected] with the subject line, "About My Order." In this email, please include the details of this review along with the order number, full name, email address and phone number used to place the order.
Sincerely,
TicketSmarter
UPDATE:
Hi Susan,
Thank you for providing the requested order information. TicketSmarter is a ticket resale marketplace where third-party ticket sellers can list their inventory for sale. The ticket sellers are responsible for the delivery method and date of the tickets and due to various factors, tickets may not be delivered until closer to the event date. The expected delivery date is displayed to customers throughout the ticket-buying process and in the order receipt email that a customer receives after placing their order. We had our customer support team look into this matter and they confirmed that you submitted a consignment form to resell the ticket on 5/30/2024.
As the concert took place on 8/9/2024, a notification email containing information regarding the results of the ticket resale will be sent out on the first available business day following the event, which would be 8/12/2024. We hope that you find this information to be clarifying and we are happy to hear that you enjoyed the concert. If you have any questions, please contact our customer support team via email at [email protected] or via phone at (888) 671-5676.
Melancamp put on a great show, and so did Willie but Dylan....-- he really needs to retire. He's brilliant and I still endlessly listen to his vast studio renditions but his live shows, as has been the case for a while now, are painful to watch.
Date of experience: August 03, 2024
Reply from TicketSmarter
Hi Diana,
Thank you for sharing your feedback with us. We're glad that you enjoyed the concert and hope that you make TicketSmarter part of your future event experiences.