TicketSmarter Reviews

Hello,

Thank you for sharing your review with us. We're happy to hear that you had a great time at the concert! We hope that you continue to use TIcketSmarter's services for your future events.

Sincerely,

TicketSmarter

Hi Jean,

Thank you for reaching out. TicketSmarter is not responsible for the postponement or cancellation of events. Those decisions are made by the performer(s), event promoters, and event venues. Due to unforeseen circumstances, Heart has postponed their remaining 2024 tour dates. Tickets for all postponed events remain valid for entry to the rescheduled date and are ineligible for refunds. Once a rescheduled date has been announced, our customer support team will reach out to you via email to notify you. If you have any questions regarding your order, please contact our customer support team via email at [email protected] or via phone at (888) 671-5676.

Sincerely,

TicketSmarter

Hi Doug,

Thank you for taking the time to share your review. We are happy to hear that you enjoyed the event. As a ticket marketplace, where third-party sellers can list their ticket inventory for sale, the sellers are responsible for the delivery method and delivery date of their inventory. In the future, you can contact our customer support team for an update regarding the delivery status of your order. We hope that you choose to use TicketSmarter's services for your future event experiences.

Sincerely,

TicketSmarter

Hi Kathy,

Thank you for taking the time to share your review. We are happy to hear that you enjoyed the show and hope that you make use of TicketSmarter's services for your future event experiences.

Sincerely,

TicketSmarter

Hi Aspen,

Thank you for bringing this to our attention. We would like to have our customer support team look into this matter, but they require additional information to do so. Please respond to our Trustpilot request for additional order information at your earliest convenience. You may also send an email to [email protected] with the subject line "About My Order." In this email please include the details of this review along with the order number, full name, email address and phone number used to place the order.

Sincerely,

TicketSmarter

UPDATE:

Hi Aspen,

Thank you for sending us your order details via email. Tickets for all postponed events remain valid for entry to the rescheduled date and are ineligible for refunds. You do have the option to sell your tickets via https://selltickets.ticketsmarter.com/ or any other ticket resale marketplace.

Thank you,

TicketSmarter

Hi Gina,

Thank you for bringing this to our attention. We would like to have our customer support team look into this matter, but they will require additional information to do so. Please respond to our Trustpilot request for additional order information at your earliest convenience. You may also send an email to [email protected] with the subject line, "About My Order." In this email, please include the details of this review along with the order number, full name, email address and phone number used to place the order.

Sincerely,

TicketSmarter

UPDATE:

Hi Gina,

Unfortunately, we have not received any of the requested order information from you. We would like to have our customer support team look into your order, but they are unable to do that without additional order information. Please send us your order number, phone number, and email address at your earliest convenience.

Thank you,

TicketSmarter

Hi Michele,

Thank you for sharing your review. We're glad that you enjoyed the show and discovered the ease of shopping for tickets using our marketplace! We hope that you make TicketSmarter a part of your future event experiences.

Sincerely,

TicketSmarter

Hi Glen,

Thank you for sharing your feedback. We're sorry to hear that you did not have a more enjoyable time at this event. We hope that you will make use of TicketSmarter's services for your future event experiences.

Sincerely,

TicketSmarter

Hello,

Thank you for reaching out. TicketSmarter is not responsible for the postponement or cancellation of events. Those decisions are made by the performer(s), event promoters, and event venues. If your event is canceled, our customer support team will reach out to you via email to notify you. If you have additional questions or concerns regarding this order, please send an email to [email protected] with the subject line "About My Order." In this email, please include the details of this review along with the order number, full name, email address and phone number used to place the order.

Sincerely,

TicketSmarter

Hi Sam,

We're sorry to hear that severe weather affected your event. As a ticket marketplace, TicketSmarter is not involved with scheduling or lineup changes when severe weather interferes with an outdoor event. Those decisions are made by the venues, promoters, and performers with the safety of the fans in mind.

We hope that the ticket-buying and ticket-delivery process went well for you and that your direct interactions with TicketSmarter.com can help raise the star rating.

Thank you,

TicketSmarter

Hi Gene,

Thank you for bringing this to our attention. We will have our customer support team take a closer look into this matter and once more information is available, provide an update to this review.

Sincerely,

TicketSmarter

UPDATE:

Hi Gene,

Thank you for providing the requested order information. Our customer support team took a closer look into this matter and they confirmed that the ticket seller transferred the tickets to you on 4/17/24 via Ticketmaster to the email address used to place the order. Our customer support team was also unable to locate records of email communication from you using the order information provided. As the tickets were confirmed to be delivered in time for the event on 8/19/24, similar to other ticket marketplaces, all sales remain final.

Sincerely,

TicketSmarter

Hi Lucy,

Thank you for sharing your review. As a ticket resale marketplace, TicketSmarter has no part in the decisions affecting the organization of an event. Those decisions are made by the management and operations teams of the performer(s) and event venue. We recommend that customers check the website or social media of the event venue prior to the event for any announcements regarding changes in performance time and other relevant details. We hope that you find this information helpful and choose to use TicketSmarter for your future event experiences.

Sincerely,

TicketSmarter

Hi Kenny,

Thank you for taking the time to share your feedback. The event protection offered at checkout is provided by Protecht, which is a separate company from TicketSmarter. The ticket insurance provided by them covers your tickets if you can't attend the event due to reasons like a covered illness or injury, mechanical breakdown, traffic accident, travel carrier delay, and weather emergency. Customers who choose to add the event protection to their order are subject to the terms of the insurance company providing the event protection and may be required to provide documentation to support their claim. In the future, if you have any questions or concerns regarding an order, please feel free to contact our customer support team via email at [email protected] or via phone at (888) 671-5676.

Sincerely,

TicketSmarter

Hi Laura,

Thank you for sharing your review. The service fees help cover our company's operating costs and allow us to provide our customers with a safe and secure online ticket-buying platform. Prior to a customer completing their purchase, a full pricing breakdown is displayed to the customer that includes the price of the tickets, the price of the fees, and the total price the customer will pay for their order. This information is shown after the customer enters their billing address and phone number. We hope that you find this information to be clarifying and we hope that you have a wonderful time at your event.

Sincerely,

TicketSmarter

Hi Burr,

Thank you for taking the time to share your feedback! We're happy that you enjoyed the concert and hope that you make TicketSmarter part of your future event experiences.

Sincerely,

TicketSmarter

Hi Alexis,

Thank you for taking the same to share your story. We're happy to hear that we had a small part in creating a memorable experience for you, your daughter, and her friend. We look forward to serving you again!

Thank you,

TicketSmarter

Hi JoDee,

Thank you for taking the time to share your feedback with us. We're glad that you enjoyed the show and hope that you make TicketSmarter a part of your future event experiences.

Sincerely,

TicketSmarter

Hi Remi,

Thank you for bringing this to our attention. We have forwarded your information to our customer support team so they can take a closer look into this matter. Once more information is available, we will provide an update on this review.

Sincerely,

TicketSmarter

UPDATE:

Hi Remi,

We had our customer support team take a look into this matter and they confirmed that your tickets were delivered to the email address used to place the order on 4/12/2024, the same day that the order was completed. They were also unable to locate any records of you contacting our support team for assistance with this order. As the tickets were delivered in time for the event on 8/27/2024, similar to other ticket marketplaces, all sales remain final.

Sincerely,

TicketSmarter

Hi Susan,

Thank you for bringing this to our attention. We would like to have our customer support team look into this matter but they require additional information to confirm your order. Please respond to our Trustpilot request for additional information at your earliest convenience. You may also send an email to [email protected] with the subject line, "About My Order." In this email, please include the details of this review along with the order number, full name, email address and phone number used to place the order.

Sincerely,

TicketSmarter

UPDATE:

Hi Susan,

Thank you for providing the requested order information. TicketSmarter is a ticket resale marketplace where third-party ticket sellers can list their inventory for sale. The ticket sellers are responsible for the delivery method and date of the tickets and due to various factors, tickets may not be delivered until closer to the event date. The expected delivery date is displayed to customers throughout the ticket-buying process and in the order receipt email that a customer receives after placing their order. We had our customer support team look into this matter and they confirmed that you submitted a consignment form to resell the ticket on 5/30/2024.

As the concert took place on 8/9/2024, a notification email containing information regarding the results of the ticket resale will be sent out on the first available business day following the event, which would be 8/12/2024. We hope that you find this information to be clarifying and we are happy to hear that you enjoyed the concert. If you have any questions, please contact our customer support team via email at [email protected] or via phone at (888) 671-5676.

Sincerely,

TicketSmarter

Hi Diana,

Thank you for sharing your feedback with us. We're glad that you enjoyed the concert and hope that you make TicketSmarter part of your future event experiences.

Sincerely,

TicketSmarter