24-7 Rooter & Plumbing
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24/7 Rooter & Plumbing
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Highlights from the Business
Emergency services
Discounts available
Locally owned & operated
15 years in business
Committed to satisfaction
Family-owned & operated
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Services Offered
Verified by Business
Review Highlights
“I requested service late on Sunday night via the internet and being in a rush called early Monday morning.” in 78 reviews
“I would highly recommend them as they are very professional, organize, efficient, and friendly.” in 14 reviews
“Dave pulls his magic to remove the stopper, cleared up the clog and everything back to normal within 20 mins.” in 39 reviews
About the Business
Business owner information
Aaron A.
24/7 Rooter & Plumbing continues to be the Bay Area's most trusted, affordable, and immediate on-site plumbing professionals that provide excellent service for all your plumbing needs. We are still open during the COVD-19 pandemic, and our top priority is ensuring all our customers and families are safe. Our technicians utilize strict safety measures from sanitizing equipment, face masks, gloves, social distancing to protect you, your families, and ourselves during service. Give us a call; we are here to help!
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Overall rating
897 reviews
5 stars
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1 star
- Devanshu P.San Francisco, CA255015Jan 30, 2020
Day 1: 6pm appointment (2 hour window). Plumber shows up at 8:40pm and says a part he needs is at Home Depot but they're closing so he'll come back tomorrow at 6pm. Also replacing a cartridge costs $425 which is Trump-level criminal.
Day 2: 6pm - No show so I call the office and leave multiple messages and never hear a peep. At 9pm the plumber calls me and says he was reassigned but wanted to see if someone helped me. I told him no one showed up or called. Rescheduled for next day at 6pm.
Day 3: 11am - Plumber leaves message that he can't make it. No contact from the company. At 6pm I call the company and the dispatcher says he will reach out to management and promises to give me a call tomorrow o resolve the issue. I ask for a discount (maybe to a reasonable price) for having 3 days of extremely late or no shows with little communication. Plumber scheduled for 6pm next day.
Day 4: 5pm. No phone call from the office. I call and management says they will not provide any discount and they could care less about my delays. I say don't send your plumber at 6. Never mind go ahead send him at 6. We know he's not showing up anyways!
This is how I imagine Trump would run a plumbing company. The plumber himself seemed nice though.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rey Z.
Jan 28, 2022
Thank you for your feedback Devanshu. It is unfortunate you had this experience. Our company values are transparency and providing quality customer-service. Apologies for the inconvenience this brought to you
- Ari B.San Francisco, CA31Aug 8, 2024
Mike was amazing, he figured out my favorite plumbing issue that others couldn't figure out . ty
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Xochitl G.
Aug 12, 2024
Ari, thank you for such kind feedback regarding your experience with our amazing technician Mike. The team at 24/7 Rooter is thrilled to hear how Mike's expertise was able to find a long standing issue. Thank you for choosing 24/7 Rooter & Plumbing!
- Diemthao F.SoMa, San Francisco, CA01Jul 29, 2024
The service was great! Mike was very efficient and was able to fix our clogging issue quickly. We would recommend 24-7 Rooter & Plumbing.
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Xochitl G.
Jul 29, 2024
Hi Diemthao, thank you for taking the time to share your positive feedback regarding your experience with our technician Mike. We are glad to hear that Mike's expertise and quick thinking got the stoppage resolved in a prompt manner. The team here at 24/7 Rooter & Plumbing thank you for choosing and recommending us. We look forward to working with you in the future.
- Frances L.San Francisco, CA8415174Jun 7, 2024
We called 24-7 Rooter & Plumber before for minor clogs in our unit but this was the first time that we called them for something major. One of the laundry rooms in our building's common area completely flooded the second floor of our building and through to the ground floor commercial unit. We called them to get an emergency plumber onsite ASAP. The plumber identified the issue and afterwards we met with another team to perform a complete remediation. They were highly professional, prompt and patient. They provided me with important details that helped us understand the underlying causes, etc. I was impressed with their modern equipment and completely thorough process and documentation.
The process was not without stress but I was happy with their work overall. Highly recommend.Helpful 0Thanks 1Love this 0Oh no 0Business owner information
Xochitl G.
Jun 12, 2024
Hi Frances! Thank you for taking the time to share such kind feedback regarding your experience with 24/7 Rooter & Plumbing. Being prompt and ready to help is definitely priority to us. We appreciate your continued patronage and recommendation. 24/7 Rooter & Plumbing wouldn’t be where it is today without customers like you. Thank you for allowing us to continue providing the best customer service!
- Philip V.San Ramon, CA913125Apr 9, 2024
I'm a very busy person and had an emergency situation.
24-7 Rooter & Plumbing was readily available and handled my needs with urgency and scheduled a technician immediately.
I have a European style toilet and they were able to understand the workings around it.
The technicians were very professional made sure to put shoe covers over their boots before they entered my home.
Overall, I rate my experience a 10/10!Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Rey Z.
Apr 9, 2024
Philip, thank you for such kind feedback regarding your experience with 24/7 Rooter & Plumbing. We are glad our technicians were able to take care of that toilet stoppage for you. The team here at 24/7 Rooter & Plumbing looks forward to working with you again. Thank you!
- Samantha W.San Francisco, CA146Mar 8, 2024
They answer the phone 24-7. This does not mean they will actually provide you a service 24-7.
Called at 11pm for a toilet that wouldn't stop filling up (albeit slowly), and risked overflowing/flooding our bathroom. Spoke to Shelby (who was lovely; this review has nothing to do with her), who explained they'd get a call out, I should be contacted by a plumber in roughly 45min to an hour.
No call.
Call back at 12:30am. Shelby again. Apologetic, sends the request out again, emphasizes that it's urgent.
No call.
2:30am, exhausted, freaked out about our toilet, frustrated by the lack of response, we call again. We get Nia. Same drill. Asked to clarify what a realistic timeline should be, just in case we misunderstood something earlier. "Well, you would typically get a phone call about an hour later."
THREE AND A HALF HOURS LATER, we never received a phone call. Nothing. We gave you two phone numbers and plenty of time. I think we were more than patient. So now, if we're lucky, we will be taking naps, waking every other hour to go drain a toilet bowl, and calling a professional, RELIABLE plumber first thing in the morning, but honestly, I doubt I can sleep at this point. You didn't just waste our time, you messed with our sleep. Do you know how hard it is to recover from what is essentially an "all-nighter"?! Unforgivable, and unprofessional.
And please, spare me your nonsense copy-and-paste apology. It means absolutely nothing. You can't give me my time back. You can't magically free up my schedule so we can get that sleep back. I doubt I'll even nap, I'm probably looking at staying up all night until 8am when I can call someone else. I am sleep-deprived, cranky, and salty as hell at this point. The only thing I can do is tell people to go ANYWHERE else. You lie about the services you provide, and people need to know that.
I hope you step on Lego bricks barefoot every day for eternity.Helpful 4Thanks 2Love this 3Oh no 0Business owner information
Rey Z.
Mar 31, 2024
We apologize for the inconvenience you experienced. We take your feedback seriously and are committed to improving our services. Thank you for bringing this to our attention.
- JGuerzonPictorials G.San Francisco, CA312Aug 12, 2024
Sean did a fantastic job. He came on time, introduced himself and gave me options and pricing for the job being completed. Stellar customer service overall!
Thank You! ~ GeorgeHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Xochitl G.
Aug 13, 2024
Hi George, thank you for sharing such an amazing review of your experience with our technician Sean! We are glad to hear how Sean's punctuality and prompt solutions ensured your satisfaction with our services. Thank you for choosing 24/7 Rooter & Plumbing.
- Matthew D.Novato, CA199413Aug 18, 2024
Had a great experience with Sean tonight who solved multiple clogs for us while being super friendly and accommodating along the way! Would recommend and will hope to work with Sean again the next time we have plumbing needs.
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Xochitl G.
Aug 20, 2024
Matthew, thank you for taking the time to share your 5-Star experience with Sean! He is an amazing hero. The team here at 24/7 is glad to hear how Sean was able to provide you with an effective solution while keeping a smile. We are grateful for your recommendation and look forward to working with you again. Thank you for choosing 24/7 Rooter & Plumbing!
- Jul 12, 2024
Rather than trying to sell me for something that I might need they were honest with me about what the situation would look like, which is what I appreciate. You know that a place is good when they would rather be honest and help you save money to make money themselves, I couldn't recommend this place more. They care for their clients and potential clients
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Xochitl G.
Jul 24, 2024
Jen, thank you for your kind words regarding your experience with 24/7 Rooter & Plumbing. We are glad we were able to help and provide some information. The team here at 24/7 Rooter is thankful for your recommendation and looks forward to working with you in the future!
- Guy C.Western Addition, San Francisco, CA02Aug 23, 2024
David arrived on time and clearly knew his stuff. As I asked questions, he responded with just the right amount of explanation so that in the future I could continue the maintenance myself. He also recommended maintenance that would save money. I would say he was efficient, a master of his craft and helpful.
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Xochitl G.
Aug 26, 2024
Guy, thank you for taking the time to share such kind words about your 5-Star experience with our technician David. We are glad David was able to provide guidance and an effective solution. He will be pleased to hear such kind feedback. We look forward to working with you in the future. Thank you for choosing 24/7 Rooter & Plumbing!
- Alan C.West Portal, San Francisco, CA011Aug 10, 2024
I was able to schedule an appointment the same day and got my plumbing issue squared away immediately.
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Xochitl G.
Aug 13, 2024
Alan, thank you for taking the time to share such kind feedback about your experience with 24/7 Rooter & Plumbing. Don't hesitate to call us in the future for any plumbing needs!