All American Appliance Repair

Truly great service! Bought a new Zephyr hood for kitchen remodel and found that the unit had no power after installed. Called Zephyr and they sent out a request to local appliance repair service for a house call. I didn't hear anything for days. I called Zephyr back and asked who they sent the service call to. They told me the company name and after checking Yelp (and they had some poor reviews), I asked to use another service that I found on Yelp that had great reviews...All American Appliance Repair. Zephyr agreed and sent out a new service request late Thursday afternoon. By Friday morning, a helpful and friendly woman at All American called to schedule a house visit in the coming days and sent out confirmation a day before the visit. Taylor, the technician, called to say he was on his way on the day of the appointment, came on time and was friendly, informative, and highly efficient from the moment he got to my house. Luckily, the fix was an easy one and Taylor got me on my way with everything working in no time. He was careful to cover the work area with blankets and even put on booties over his shoes since it was raining out. Overall, a great experience from the beginning to the end! I'll recommend All American to anyone that needs their service and will insist on using them for any warranty/service needs that I might have in the future. Fantastic company!

Thank you Taylor for an excellent job on repairing our Thermador oven. you were able to find out what the problem was quickly by troubleshooting your way through. You are very knowledgeable about maintaining the range. Thanks again for discovering it was an extension cable that was the problem and letting me know it could have eventually shorted the relay board or done more damage eclectically which is more expensive to repair.

We've used Freddy in the past and have been happy with his demeanor and knowledge. This time he came to look at our Microwave, after the problem was explained, he stated that it was a 'glitch' that he wouldn't be able to repair, as it only happens 'intermittently'. A few touches of the buttons later, he reiterated that it was something that was very ODD but a non-fixable problem at that time. Fine. Then he proceeded to charge us not only the $75 fee for coming to the house, but and additional $75 for "work provided?"
It's our belief that if someone comes to trouble shoot and in 2 minutes decides it can't be fixed, why charge an additional fee for not doing anything?

Yes we paid it and yes we feel ripped-off.

Used All American Appliance Repair as they were one of the Thermador dishwasher authorized repairers that had a reasonable rate. They were able to diagnose my issue over the phone and ordered my part ahead coming to perform the work, which saved me time. Taylor was fast, efficient, and very knowledgeable. Best to call vs using yelp/online, the office manager was great to deal with.

The Best !!
John serviced two units at my home and he did a fantastic job. I highly recommend this company.

A service tech arrived. He unplugged the electric cord, waited 3-4 minutes, then plugged it back to the outlet. He demanded payment and left without identifying the problem. I had asked about parts availability/delivery time, whether he should open up the control panel, should there be a reset which (he did not know how to do)... He literally knew NOTHING about the appliance!

A week later, I received an estimate. The repair would be MORE THAN A NEW REPLACEMENT!!!

Service was scheduled within the same day of the request and provided in less than a week's time. John came over to repair my new Viking range and was responsive, helpful and provided excellent service with clear explanation and resolution.

Excellent company w/ amazing Customer Service. The rep John was excellent with his communication and he was on time and very helpful with our oven repair. We would highly recommend to our friends and family. Thank you AAA Repair for such great work.

I paid $950 to another Thermador service provider to come troubleshoot my column freezer. He said to change the control board as it will take care of all the issues. Changed the control board and freezer was still not making ice. He said it needs 24 hours. Still no ice. We had asked him to check to see if the water filter was inserted properly which he said it was. Wrong.

Called All American Appliance and Freddy said the water filter was not turned all the way to engage the water. Don't waste your time and call All American the first chance you get.

My Dacor PCS130B single wall oven wasn't heating. The bottom bake heating element wasn't working. I tested the continuity and the heating element works. I called All American Appliance Repair on Monday and first available was Wednesday 3PM - 5PM. Freddy called at 3:15 PM to let me know that he'll be at my house in 15 minutes. He confirmed the continuity and after opening the bezel, he found the relay board solder had come off on the bake side. He told me the board is discontinued but he can solder it back. He did that and solder more places. He helped my wife clean the dust off while the bezel was removed. Replaced everything and tested the oven. Everything works! Freddy was friendly and professional. Even pointed out that our oven door hinges needed replacement (which we knew but procrastinated up until now).

One of the ovens on our Dacor range suddenly stopped working. We looked at several repair companies that service Dacor appliances and chose All American. We could not have been happier with the service provided by Freddy Flores who came to our home. He quickly diagnosed the issue and reset the oven which has worked perfectly since then. He also provided a couple other tips to keep the range in great condition going forward. Our only gripe is the way the company charges. It was $75. for the call-out then another $75 per additional half our as we recall. Since the entire repair took less than 30 minutes, the total of $150. seemed a bit excessive. That said, we would definitely call upon All American Appliance in the future should need be.