CLEANY

I used Cleany recently for my move into Vancouver condo. I found them in google, liked the website and decided to go ahead and book it right from there. Fortunately, they had some spot at last minute and the lady Vanessa called and confirmed the time for me for the next day.

Two girls came... they were half an hour late but then they explained that they have an arrival window of one hour that I did not get at first.

Overall, the cleaning went well, the girls went top to bottom with bathroom and kitchen. I am very picky so I paid them extra hours to go in details. They also cleaned floors, baseboards and windows with blinds. It took them 6 hours - I think they were pretty efficient assuming the condition of the place.

They missed couple things but I pointed them out and they apologized and cleaned it without charging me for extra time. Kate was especially sweet. I am thinking of using her on regular basis.
I recommend this service.

My husband and I decided to we wanted to get someone in for an initial deep clean of our apartment and then have someone come in weekly for upkeep. I looked at various cleaning companies and decided to try Cleany. I emailed them with my request and they responded promptly. I told them I would like to get someone in on Fridays. They said they could accommodate that. I advised that the cleaners could start anytime after 7 am but I'd like the cleaning to be finished by the time I get home at 5 pm. They also said they could accommodate that. We made an appointment for the initial deep clean. They told me it would take 7 hours or more. I agreed. They said the cleaner would arrive at 8 am.

The day before the initial deep clean appointment, I got a call saying they'd like to reschedule for Sunday. I said that wouldn't work for me. Vanessa told me that was fine and we'd keep the original appointment. Subsequent to that phone call I got a confirmation email that the cleaner would be arriving at 8 am.

The morning of the cleaning, 8 am came and went and no one showed up. At 9 o clock I called Cleany to see what was up. Vanessa informed me that the appointment had been moved to 12:00. I was surprised. I hadn't agreed to that. No one had called to ask me if that was ok, and that meant the cleaner was going to be there until 7:00 pm - past the 5:00 pm cut off we had agreed to. I expressed that I was frustrated that that decision was made without talking to me.

She asked if I wanted the cleaner to quit cleaning at 5:00 and I said no, but that I'd like a discount for the inconvenience of having to find something to do for 2 hours on a Friday after work when all I want to do is go home and relax and the original agreement was that it would be done by 5 pm. Vanessa said she'd talk to her boss.

Vanessa called me back to inform me that her boss had agreed to a 10% discount. She also informed me that the cleaner arriving at 12:00 could only stay until 6 and another cleaner would be coming at 5:00 to help out.

12:00 came and went and nobody showed up. I called Cleany and there was no answer. Shortly after I called, I recieved a call saying there had been an accident and the cleaner was going to be late.

She finally arrived at 2:00 pm, which would set the cleaning back to being completed at 9:00 pm. I was not happy.

The cleaner who was supposed to arrive at 5:00 pm did not arrive until 6:00.

I went to the movies to waste time. I got out of the movies at 9pm and went home to inspect the place. The cleaner's were gone.

The kitchen and living room looked good. I was impressed, but I went into the bedroom to find it hadn't been done. Not vacuumed, bedside tables not wiped. I was extremely frustrated.

Later that night I got an invoice for the full amount without the discount we had discussed.

I'm not trying to be dramatic, but this was quite honestly the worst customer service experience I've encountered in my life.

This was not an insignificant opportunity for Cleany. It was going to be on an ongoing, weekly cleaning contract. I understand that accidents happen, staff cancel last minute, but it is wholly unacceptable to make changes to an appointment without discussing those changes and obtaining the consent of the parties. I am shocked that none of this was communicated to me and that I never received a call from the management of the company expressing their apology for the way the initial clean went.

Having read other reviews, it seems this sort of thing occurs frequently. I DO not recommend Cleany to anyone. We hire cleaners to make our lives easier and more convenient. This experience was anything but....

I have used Cleany services through Groupon and have been pleased with their services. The cleaning staff are always prompt, prepared and get to work immediately and work steadily. They follow instructions and are all friendly and personable individuals. The organizer/dispatcher Vanessa is always accommodating and prompt with her replies. I should add that I have always been at home, cleaning along with the cleaners during the booking, just in a different part of the house, so I don't know what the performance is like if I leave them completely on their own as I have had a different cleaner each time. I would recommend this service.