Review Highlights
“Needed a thermal fuse for my dryer.” in 2 reviews
“Went there twice in the past month for a dishwasher inlet valve ($28) and a washing machine lid switch ($22).” in 2 reviews
“They sent me the wrong part and on a wild goose chase through phone networks to try to find the correct part.” in 3 reviews
Location & Hours
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Next-Day Delivery Available.*
*On In-Stock orders $499 & above, placed before 2PM (Monday thru Friday). Subject to availability of delivery slots. Not available at our Roseville showroom. See associates for more details.read morein Appliances
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Overall rating
94 reviews
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- Tyde B.Lodi, CA01Aug 28, 2024
Thank you Leo,
We, the family appreciate your assistance getting our dryer operational.
I don't usually leave reviews but u saved us today.
Thank you,
Tyde B.Helpful 0Thanks 0Love this 0Oh no 0 - Combiz S.Walnut Creek, CA011Jun 27, 2024
My AC unit gave out as the heat wave is approaching and our best guess was that I needed a new capacitor. I tried ordering the part on Amazon but that online merchant kept sending me the product with the wrong specs so I needed something FAST and REASONABLY PRICED. This place is amazing!
Their friendly staff was able to give me advice regarding my current part, if they had anything on hand, AND that they can test my current part to see if I did in fact need to replace it. A quick visit to the store and they were able to determine the faulty part and provide the new one to purchase. One hour later and our home is nice and cool.
Highly recommend using them before forking over $$$'s of dollars and, let alone, service visits that might take weeks to get.Helpful 0Thanks 0Love this 0Oh no 0 - marty s.Orinda, CA13111Jun 24, 2024
There is just no substitute for sales staff who have years and years of experience.
Ordering online you get cheap parts or non-matching parts and vague or missing instructions.
At Leo's you know you're getting it right.
Super friendly and super knowledgeable people.
Shop where the repair guys shop.Helpful 0Thanks 0Love this 0Oh no 0 - Edward B.Lafayette, CA01Jul 30, 2024
I purchased door gaskets from Leo's for my Kitchen-Aid fridge. They gave me two installers to call who they recommended to do the repair. Both installers said that there was a 50/50 chance of damaging the door due to the gasket being molded to the inside foam. I decided to return the new gaskets.
I went to their shop on Saturday and was told they would call me Monday. I called them twice on Monday but no return calls. I then called on Tuesday and Leo was non-committal about taking the gaskets back and found another company to do the install. I took the gaskets back to his shop and told him what his installers had said and that I didn't want to take the chance of ruining the doors. Instead of believing me, he called one of the installers who confirmed what I said. He then tossed the installers card at me and reluctantly retuned my money with a 25% restock charge. The gaskets were in stock at the Sacramento wholesaler so it was not a special order. Finally got the 25% waived and paid $20 for restock. Terrible experience!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Leonel A.
Aug 7, 2024
We reached out to Whirlpool, the manufacturer of your refrigerator as well as the OEM gaskets we ordered for you. They confirmed the gaskets are correct for the model number of your refrigerator and will work, the fourteen screws are for the trim panels that go around the door which holds the gasket in place. A license experienced appliance technician can install the gaskets correctly without destroying the liner. It would be absurd if Whirlpool sold replacement parts that would destroy the appliance. Perhaps the technician who told you it was a “50/50 chance” is either inexperienced or maybe he just didn’t want to do the installation. The license experienced Appliance Technician, Lyle, which we referred to you with confidence was on vacation when you called. However, he told us he was available to do the installation the following week. The other license experienced Appliance Technician we referred, Jaime, told us he never received a call for a refrigerator gasket installation. He would have done it immediately since “business was slow.”
Forty years of servicing the community by selling the correct part the first time to fix an appliance to hear an appliance technician say an installation of a replacement OEM part will destroy the appliance is a first. We understand the homeowner’s perspective to attempt to fix an appliance and use DIY’s YouTube videos to gain understanding of how to begin the repair. Which is why we at Leo’s go above and beyond to sell the correct part by providing a wealth of information, schematics and advice for free.
We are a small mom and pop business and carry a significant in-stock inventory and have the right to set and enforce our Return Policy.
If we need to order a specific part for a specific model number from the factory, whether from the local warehouse or out of state or from “Timbuktu” it is a special-order part. - D C.Lafayette, CA971220Nov 10, 2023
Leo's always has the replacement parts that I'm looking for! So far they have helped me bring my dryer and dishwasher machines back to life!
Skip the online purchase of cheap knock parts that cost more and take longer to deliver!
Just order from Leo's and know you're getting the right parts that will last!Helpful 0Thanks 0Love this 0Oh no 0 - Austin M.Walnut Creek, CA091Apr 6, 2024Updated review
It took you guys 2 years to respond to my review with a BS excuse . Good job ! Pathetic
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Leonel A.
Apr 6, 2024
To our customers: We were provided with the model number for a gas range. That is the first step to getting the correct part. We found that the spark igniter only comes as an a complete burning assemble Per manufacturer. We informed Austin of this. 39 years in the business, wasn't enough. Austin wanted Leo to go hunting through our parts for to find a spark igniter that would work, any brand. We don't operate that way which was explained but still not enough. So yes time was being wasted.
Mar 7, 2022Previous reviewHorrible horrible customer service . I was asking questions to get a better understanding and I get looked at like I'm committing crime . Then get told I'm wasting their time . I asked for a name , apparently this was the shop owner ... he tried to sell me a part I did not need in addition to what I needed. Then when I asked more about it he mumbled and said I'm wasting his time . Seems to me he's been losing business and is doing anything for a bigger price tag. Would not recommend to anyone Jesus Christ ...
- Uncle Ernie ..Danville, CA21731431Aug 8, 2023
A great group of guys, who know their stuff.
Thank you!!
They did not have the part I needed, but they were able to tell me how to get itHelpful 0Thanks 0Love this 0Oh no 0 - JY n.Lafayette, CA435Oct 14, 2023
Have you ever experienced sieving for gemstones from sand and finding delight in seeing a good-looking gem? I had a similar happy moment when I found Leo's appliance store through a referral. It is a unique place to get appliance parts that are unavailable elsewhere. I was looking for contact sockets for a wall oven. The associate took the time to search it from the back. When found, they were the exact match. A bonus I received was helpful education on appliance repair. I think coming here accomplished supporting local merchants. Leo carries OEM parts also if that's what you are looking for.
Helpful 0Thanks 0Love this 0Oh no 0 - Geanie C.Walnut Creek, CA94206Mar 17, 2023
I recommend this place for fast and friendly service! I sent photos by email and Jeff found the exact part I needed for my Whirlpool oven. I picked it up the second day! I come here whenever I need a part. They're a crucial part of my education in home maintenance! So much better than replacing the whole appliance!
Helpful 0Thanks 0Love this 0Oh no 0 - Joshua S.Walnut Creek, CA14210430Mar 29, 2024
Didn't have a basic part I needed in stock and had to order it. The employee that helped me was very slow and it was obvious he was making mistakes. I had to confirm many details with him repeatedly and point out to him that he was selecting the wrong part that I needed from his print out. Also, make sure to confirm everything before you leave the store. The employee, Leo, entered in the wrong address on my order. Good thing I insisted on checking with another employee before I left who confirmed Leo entered in a completely different street name than mine. Overall this store is below average, you're best off ordering parts online if you can. Check Sears Parts Direct and cut the middle man as that's where they order many of their parts from.
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Leonel A.
Apr 8, 2024
Thank you, Joshua, for shopping at Leo’s. I’m glad to see you got your dryer glass door seal delivered to your door step the day after purchase. The employee you are referring to is Leo. At 80, he still looks forward to serving the community, which he and his wife started 39 years ago. Sorry if he wasn’t moving fast enough for you. The address was correct, I “the other employee” just corrected the spelling of the street. FYI a Glass Door Seal is not a basic common part. Yes, you’re better off ordering online. For our customers. We got Joshua the correct part, delivered the next day. PLEASE NOTE: After we responded on 04/08, the reviewer edited his review to better fit his narrative. We stand by our response to Joshua’s * yelp review. We got him the right part the next day. PS Thanks for helping us to make sure you got the right part. We hear so many stories about consumers getting the wrong part online.
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