MGL Limo - Executive Black Car Service

What an amazing service.

I have absolutely no complaint - the service was exceptional.

Good contact. Constant (important) updates. Arrived early. Drove extremely well. Got us to every location right on time.

We will not use any other service.

We will book again and again.

(Oh - and - the Mercedes was spectacular!)

I've had three separate drivers so far and they are all attentive and very professional. I really appreciate the cleanliness of the vehicles and the complimentary water. I would not hesitate to use their services again.

Always phenomenal service. They are professional , personable - very customer oriented and I appreciate their focus on quality service.
Highly recommend

These were our first times using MGL Limo, and we were very satisfied with both experiences. Both drivers were early to our appointments, both very professional, clean, neatly- dressed, courteous, and very careful drivers. Telmen especially deserves praise for his service. Our flight was two hours late (MGL should have been aware of this; they had our flight number) and we had to file a claim against United (they lost a piece of baggage) that took even more time. But Telmen was on top of the situation, helped us with our baggage and got us directly home without further delay. We will use MGL Limo again when we next need limo service and recommend their service to anyone.

Always on time. Clean cars. Great drivers.
Makes the rush to and from the airport smooth & easy.

This company is a total rip off!! They will charge you for service even when you cancel within 24 hours. Stay away!!!!

Wonderful ride. they were communicative and I found they delivered as promised. Our driver Suki quite professional. i appreciated the fare quoted included everything including the tip. Will definitely use again!

It was a very unfortunate experience we had with your service. We have hired limousine/driver services several times and this was absolutely the worst experience we have ever experienced. Upon pick up, we asked the driver which wineries will we be visiting today and he said he was not familiar with area and did not know. We spent our first hour in the limousine trying to ascertain a winery that was near our location. He thought we were going to Napa from San Jose. We shared our dissatisfaction and disappointment with the driver and there was no reaction at all from him. The driver should have been knowledgeable about the wineries. He knew nothing, didn't care about anything, and was not open to adapt or engage to any suggestions. He wasted $600, when we could have driven ourselves.

Let me reply to your very rude and unprofessional email response:
Of course it is not your fault if we didn't make reservations. But who complained about that? Our complaint and mine as well as the other two ladies who traveled with us is that your supposedly professional knowledgeable driver had absolutely NO knowledge about the area of San Jose including wineries to visit. He immediately suggested we drive to Napa - well, we would have spent our time in Napa if we wanted to visit those wineries and the area.

We are very well travelled individuals that know how to plan a trip. We had quite a few wineries in mind but were going to see what a local, professional, knowledgeable driver had to suggest as they usually know the hidden gems. This was our experience in the past with previous Limousine/Black Car Executive Services, unfortunately not so here with MGL Limo. We were looking forward to a fun afternoon in the San Jose hills with a driver to avoid driving ourselves.

Even after your driver received some tips from the first winery owner we visited, he said he'd google some. We expressed our disappointment, your driver did absolutely nothing to make it better. He didn't engage, he was short in his answers - maybe he's better off doing airport pick ups/drop offs, for sure not for experienced travelers that were expecting a seasoned driver.

As noted below, we wasted $600 for a Black Car Service that wasn't worth it to us. I must assume by your lack of courteousness that we've lost our money and there's nothing MGL Limo will do to make this right.

The response from the office:
We have been providing the driver and vehicle to many customers. It's not our fault when you have not made any reservations to any wineries and expecting the driver to find anything that requires no reservation at same day.

Sounds like you just want us to be at fault for not planing the trip on your end.

You may leave the online reviews however you feel but not doing the reservations or not planing your trip is not our fault!

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Jay B - Event manager

We have used MGL four times over the past year for car service to or from SFO. They were early, courteous and friendly on each trip.

Amazing service. Booking was super easy and they were very responsive. Driver was friendly, professional, and on time. A wonderful experience!