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![Washer and Dryer repair](https://s3-media0.fl.yelpcdn.com/projectphoto/L6pzikj_vJ11khYDIuMZFg/l.jpg)
Washer and Dryer repair
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Dryer Samsung DV42H5200EP/A3 Repair
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GE Refrigerator PCF25MGWA BB not cooling
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![LG Washer WM2277HS was making a lot of noise and stopped draining](https://s3-media0.fl.yelpcdn.com/projectphoto/sMjhSL0dsHLKNPIQ4TTDTQ/l.jpg)
LG Washer WM2277HS was making a lot of noise and stopped draining
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Highlights from the Business
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Certified professionals
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Committed to quality results
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Locally owned & operated
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Available by appointment
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Review Highlights
“In less then 24 hours they responded, sent a tech out to my house (Kim) and already diagnosed my problem.” in 62 reviews
“I contacted Adam from Dallas to fix my counter top stove in my rented property in Folsom and it was a breeze.” in 41 reviews
“The fridge started humming later that day and Alex came back the next day to determine what the problem was.” in 30 reviews
About the Business
Business owner information
![Photo of Adam Z.](https://s3-media0.fl.yelpcdn.com/buphoto/VSiBPji8d6YEOJXSWk8CPw/90s.jpg)
Adam Z.
Prime HVAC & Appliance Repair specializes in fixing equipment for owners of residential and commercial properties in Sacramento, CA and the surrounding areas. We have been in business for 8 years and have 8 years of appliance repair. We are experienced, licensed, insured, and bonded for your peace of mind. The brands we support include: * Subzero * Viking * Jenn-Air * Kenmore * Kitchen Aid * Samsung * LG * GE * Frigidaire * Electrolux * Whirlpool * Bosch * Maytag * Miele * True * Dacor * Traulsen and many others. We repair: * oven/built-in oven * refrigerator * dishwasher * stove/range cooktop * washing machine repair * dryer repair * furnace repair * AC repair * Wall heater repair * Commercial appliances repair Appliance repairs are covered by a 90-day warranty.
Location & Hours
Amenities and More
Ask the Community
Q:
Do you work on Sub Zero refrigerators?
A:
Hi ! Yes we do , We work on all High End brands as well , and all type of appliances.
Adam Z., Business Owner1 person found this helpfulQ:
Hi! Do you offer KitchenAid stand mixer repairs?
A:
Hi Amber , very sadly we do not repair small appliances. Best regards, Adam
Adam Z., Business Owner
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Overall rating
267 reviews
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- Miyuki M.Folsom, CA01Apr 2, 2024
I had Kim, senior service technician, this morning. His service was excellent and very knowledgeable about refrigerator repair. I appreciate his honest opinion as well as superb workmanship. I would definitely recommend Kim and Prime HVAC.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Adam Z.
Apr 2, 2024
Hi Miyuki,
We are thrilled to receive such an awesome feedback from an awesome client like you. Kim is indeed one of our best technicians and we are glad he was able to deliver an exceptional service for you. Feel free to contact us anytime you need our help and we will be more than happy to assist you. Please take care.
Best regards,
Prime Appliance Repair Team - Lauren S.San Jose, CA06Jun 19, 2024
Very happy with Prime HVAC & Appliance Repair!
* Prime reach out to me immediately regarding my broken dryer, and was able to accommodate an appointment time that worked for us, along with pricing details up front. (Might sound silly but we have so many service techs that want to come over in the PM hours which just doesn't work for us. It was nice to have someone work with our schedule.)
* They confirmed the appointment, let me know when they were in route via text AND showed up 10 minutes early!! ( we've had so many no shows, or reschedules, another refreshing surprise).
* Tony got right to work, and was able to work in the area where the dryer was without any problems
* Tony had the dryer diagnosed within 20 mins, and offered a fair price.
* I didn't expect the dryer to be repaired in the same visit, I assumed we'd have to schedule a more invasive appointment. Nope, he said he'd do what he could today and if he had to come back he would. Tony had everything repaired within 1 hour ( if not less).
* payment transaction was so easy. They take cash,check, card. (Another pain I've experienced with others, so this was so great that using a check or card wasn't a problem at all).
The service appointment couldn't have gone smoother, and I am a very happy customer. Would recommend and will be returning.
Thank you Prime!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Adam Z.
Jun 19, 2024
Hi Lauren,
The whole tam would like to thank you for taking some of your precious time to write us the wonderful and very informative Review. We take pride in the service our technicians and dispatchers provide. Feel free to get i contact with us for any appliance repair assistance needed.
Respectfully,
Prime Air Solution
Prime HVAC & Appliance Repair - Mar 30, 2024
I'm super happy with this company. They're honest. They're nice. They're helpful. They take the time to explain things. They didn't mind when I asked them to wear a mask in my house (I'm very COVID cautious).
I used another company to fix my washer once before (it was 4wires), and I had a feeling that place overcharged me, but I never knew for sure. I told the tech from Prime HVAC about the repair I had done before and he said they only charge a little over half of what I was charged by the other place. Grrrr.
I will use Prime HVAC forevermore. Great service.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Adam Z.
Mar 31, 2024
Hi Robin,
We greatly appreciate you taking the time and effort to leave us a very positive and wonderful review. We will continue to provide and deliver excellent quality service to our clients. I do hope you have a wonderful day.
Respectfully,
Prime Appliance Repair - Steve G.Citrus Heights, CA33053Mar 27, 2024
Drier repair. Fun !
My five year old drier was acting up.
Instead, I called Prime , they had good reviews and the call center was open very late the evening I was searching around. Everyone else was closed.
They scheduled for the next morning , they texted on the way and they showed up on time.
Tony quoted me before he started and stuck to original quote. Reasonable price and saved me from replacing the appliance.
I'm happy.
These days , showing up on time and doing a good service gets 5 stars from me.
Tony was polite and seemed to know how to fix things. He had the part in his trunk.
Fast and friendly. I'd use them again and recommend them.
Thanks
SG
RocklinHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Adam Z.
Mar 27, 2024
Hi Steve,
We are glad that Tony was able to provide exceptional service for you and that he was able to resolve the problem regarding your unit. He is definitely one of our best technicians and we only want to provide the best for you. Feel free to contact us anytime whenever you need our help in the future and we will be more than happy to assist. Please take care as always.
Best regards,
Prime Appliance Repair Team - Shawn E.Elk Grove, CA63823Aug 14, 2024
I can't say enough good things about Kim at Prime HVAC & Appliance Repair. I got a quick response on my request for service through the Yelp app, he was very clear about cost and expectations for the repair of my washer, was more than fair on pricing, great with communication, and was on-time and ahead of time for both visits to my house. The appliance store in Elk Grove that I've used in the past that charges more than double just to come out has been replaced. I highly recommend calling Kim at Prime!!
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Adam Z.
Aug 14, 2024
Hi Shawn,
Words can't express enough how grateful we are for receiving such high praise from you. We really appreciate you not only for taking to share your experience with our services. We will make sure to let Kim know of your feedback to his service. Feel free to contact us anytime if you need our help and we will be happy to assist. Please take care.
Best regards,
Prime HVAC & Appliance Repair Team - Jeff R.Folsom, CA0121Aug 21, 2024
So happy with Prime HVAC. They came out same day to look at our fridge. Bad compressor. Kim did a fantastic job repairing our fridge.
I will definitely use them again for any of our needs. You can't go wrong with!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Adam Z.
Aug 21, 2024
Hello, Jeff!
Thank you for your kind words! We're thrilled to hear that Kim was able to help with your fridge. We look forward to assisting you with any future needs.
Best regards,
Prime HVAC and Appliance Repair Team - Jeff W.Lincoln, CA1336Jun 11, 2024
Ok these guys are legit! In less then 24 hours they responded, sent a tech out to my house (Kim) and already diagnosed my problem. Kim was early confirmed via text, was courteous and very honest and open about my situation without any pressure.
If you want a quick to the point honest job done call them.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Adam Z.
Jun 14, 2024
Hi Jeff,
We are beyond amazed for the effort and for the kind words! We appreciate your time and effort for sharing your experience with our service and this will be a big help for our future clients. Feel free to contact us anytime you need our help and services and we will be happy to assist. It has been a pleasure doing business with you. Please take care as always.
Best regards,
Prime Appliance Repair Team - P J.Roseville, CA86124Jul 15, 2024
I used their services to fix my refrigerator and they were very good at what they do!
Kim was prompt and an expert. He fixed the problem and also answered all my questions after!
I will definitely use them if and when I need them.
Thank youHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Adam Z.
Jul 15, 2024
Hello PJ,
Thank you very much for your kind words and recommendation! We're thrilled to hear that you had a positive experience with our services. Providing prompt and thorough assistance is always our priority, and we're glad Kim was able address your unit and concerns efficiently. If you ever need assistance again, please don't hesitate to reach out. Again, thank you very much, and have a wonderful day.
Best regards,
Prime HVAC & Appliance Repair Team - E. M.Sacramento, CA12540Feb 26, 2024
Tony came by on the weekend to go over my refrigerator, the refrigerator door needed to be fixed or adjusted, water was coming from the bottom of refrigerator and ice maker needed to be replaced.
He stayed for 30 minutes and I paid him $65 fee to come out. I would NEVER hire him. He told me the door would always be like that, but he would replace the strip magnet and it might fix it. (4Wire Appliance came out and said it was a washer that was not added to the screw on the door.) Tony did not even give me that option. Failed!
Tony said the reason my refrigerator was leaking water was a water line had food or and some kind of food particles in it. (4Wire Appliance said it has nothing to do with the line, condenser was blocked, and all lines were clear. 4Wire cleaned condenser and removed the ice build up) Everything works great with new ice maker. And costed me a lot less, since 4Wire Appliance had more knowledge than Tony.
I do not recommend Tony, I'm not sure about their other employees, I hope they have more knowledge than Tony.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Adam Z.
Feb 27, 2024
Hi Erika,
We sincerely apologize for the bad experience and the inconvenience we have caused you. We always prioritize customer satisfaction at all times and we understand that you’re extremely unhappy with the service. Rest assured that your feedback towards our Technician Tony will be addressed accordingly.
We would love to send another technician for free to do further inspection but seems like it’s no longer an option as other vendor has already fixed the issue. Therefore, charging you for the visit should not be done in the first place as it was misdiagnosed by our employee. Please let us know on what’s the best way for us to refund you back the service call fee. You may call our office also at 916-884-5511.
Best regards,
Prime Appliance Repair - Robert W.Roseville, CA4076319Jun 17, 2023
I picked this company from a number of bids after letting Yelp send my ice maker problem out for bid...I chose poorly.
First they scheduled an appointment, then they cancelled it, then they called me, and I'm not being hyperbolic, 7 times trying to reschedule while I was at a meeting. I finally had to step out to take the call and tell them to stop.
So a guy ended up showing up for the appointment they cancelled (kinda creepy) anyways. He was there for maybe 10 minutes, did all the things we had already done, told me I owed him $85 and that he needed to order a $250 part and would be back at some point in the future to replace something...for another $250 service fee.
My wife couldn't believe our 3 year old appliance needed a $500 repair already so she googled the problem some more and ended up fixing it. I reached out to cancel the part and replacement service and now the company is ghosting me. Well, kinda. They're still sending me invoices for the part and service I cancelled.
Like I said, I chose poorly. Don't do the same. Go anywhere else!
UPDATE 1: So apparently while they're happy to ignore my texts/emails regarding the repeated invoices they shouldn't be sending me, they had NO problem calling me on a Saturday to discuss my Yelp review...shows what they really care about. #terriblecustomerservice
UPDATE 2: Since I've posted a negative review I've been notified my deposit has been refunded. Noted.Helpful 0Thanks 1Love this 0Oh no 0 - April P.Roseville, CA333513Apr 3, 2024
Absolutely recommend this company! They answered immediately to my request and came the next morning. Kim texted me when he was on the way here and arrived sooner than quoted. He thoroughly looked over my LG washer and explained very detailed the issue with it . He was amazing
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Adam Z.
Apr 3, 2024
Hello, April!
Thank you very much for your kind words and recommendation! We're thrilled to hear that you had a positive experience with our services. Providing prompt and thorough assistance is always our priority, and we're glad Kim could address your LG washer concerns efficiently. If you ever need assistance again, please don't hesitate to reach out. Again, thank you very much and have a wonderful day.
Best regards,
Prime HVAC & Appliance Repair Team