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Review Highlights
“The people in the office were very nice to us and that was very important and Josh was fun to work with too.” in 32 reviews
“I had a number of things wrong with my LG fridge and Ryan quickly diagnosed all of them and got it fixed...” in 24 reviews
“Our LG washer and dryer were inoperable after a voltage surge and power outage in our neighborhood.” in 4 reviews
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About the Business
Voted Best of Sacramento 2023! River City Appliance Repair specializes in but is not limited to, refrigeration repair, washer repair, dryer repair, dishwasher repair, oven repair, microwave repair, cooktop repair, stove repair, built-in refrigerator repairs, and more. We offer same day or next day service. We are the premier service provider for LG Electronics, however, we also work on Whirlpool, KitchenAid, Frigidaire, Maytag, Amana, Roper, Sub-Zero, Thor, Magic Chef, Wolf, Kenmore, Sears, GE, Hot Point, Speed Queen and more. Call Now! 916-483-1988.
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Overall rating
140 reviews
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1 star
- Rosemary C.SoMa, San Francisco, CA101Dec 20, 2021
EDIT - They called me back today and tried to make things right. They offered 50% off initial service call fee and would work with me to meet after hours.
I am changing my 1 star to 3 stars because of this. Unfortunately we don't work with companies that "stand us up." For some reason we have been "stood up" so many times by local companies and are getting pretty sick of it.
So take this review for what it's worth. I will be honest in telling friends or requests for referrals but we won't be using this company. I have no idea if they do good work or not. We have since gotten good advice from an appliance parts shop who is helping us. We actually got our own machine up and running though it will probably need a new pump in the near future. We will attempt to fix this ourselves using YouTube videos.
ORIGINAL REVIEW - Made appointment. Had 6 hr window so stayed home from work, during Christmas, not happy boss. They called 1 hr before close of window to cancel. I can't take another day off work. They lost me and any future work or referrals I would have sent their way. Oh, and a good yelp review. Now we've lost a whole day to find a repair person and I have to go to laundromat soon.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Lynn C.
Dec 22, 2021
Dear Rosemary,
We want to thank you for your review. We welcome customer feedback to help us to improve our quality of service.
We want to apologize for the inconvenience of not being able to come out, we know it is frustrating to have a broken appliance and not get it fixed. We would like the opportunity to rectify the situation and appreciate you changing your Yelp review from one star to three stars.
Our office staff was under the impression you had to be at work that morning and scheduled an afternoon, 2-6 appointment since we got you in on the same day you called in, however, we weren't able to come out after all. We received notification from our technician at about 3:32 pm right before we notified you that our technician had to go home because he started to feel sick. At that point, we tried to reschedule you with a different technician for the next day to get your unit up and running, but no future appointment was scheduled.
We want you to know we value all of our customers and apologize for not being able to fulfill that appointment. We would like the opportunity to provide great service in the future and change your viewpoint as we do have great service. Please give us a call.
Sincerely,
River City Appliance - Darlene B.Arden-Arcade, CA06Aug 23, 2024Updated review
Great service. Have used them several times for other appliances. Josh did everything to repair older dishwasher parts. eventually had to order new part but was fast turnaround. Very personable, professional and knowledgeable. Highly Recommend
Darlene BHelpful 0Thanks 0Love this 0Oh no 0Mar 31, 2022Previous reviewFrom the phone call to request service thru the repair everyone was responsive and helpful. My very fully loaded refrigerator/freezer went out. River City responded quickly, came out within hours, ordered part and back next day to repair. I was even given ideas on how to keep my food frozen in freezer. Not my first time calling them. I've had other repairs and they are always fast, professional and reasonable.
- Karen P.Sacramento, CA108101Aug 18, 2024
I contacted this company to repair a problem with my KitchenAid refrigerator. Some of the lights were out, and I understood this was a common problem in the model I had, and it required the replacement of a bulb in the freezer compartment. I am elderly and disabled and requested a technician to come and repair this. The receptionist told me that they needed a trained technician to verify the problem and schedule a repair. I like to shop locally. I wanted a better response from the receptionist. But, as I said, it's not unreasonable to have an evaluation, even though 99% of the time, it's a known problem. They sent an incompetent technician who proceeded to break a light in my refrigerator and said six lights would need replacement at a cost of hundreds of dollars. A family friend came over for dinner a few nights later and looked at my fridge. He said the technician was incompetent, and he could quickly fix the damaged light and replace the culprit light in the freezer, which he said any decent technician should have understood and taken care of during the initial visit. It was considerably less expensive, though it would have been even less if he had not needed to repair the connector and replace the damaged light. Hundreds of dollars of work was clearly unnecessary, and the problem was as I suspected. I took a photos to document the damage, asked the credit card company not to pay the charge, and submitted the evidence. They accepted my evidence and denied the payment. Recently, the business has been sending me a bill for the visit by the destructive and incompetent worker, and the company is threatening me with collection. I feel they were out to rip off an elderly disabled widow and are still trying to take advantage of me. I strongly suggest you do not use this repair service at all.
Helpful 0Thanks 0Love this 0Oh no 0 - Lynn B.Roseville, CA48131Aug 17, 2024
All the folks at River City Appliance are nice and great to work with. Over the years of having appliance problems, the same technician comes to my home. Josh both competent and very friendly as he fixes things for me and explains the problem and the fix. The office staff are so good at getting Josh to my house as fast as possible. I can rely on them to be honest and take care of me, which is so so important to me.
Helpful 0Thanks 0Love this 0Oh no 0 - Squirrel K.Sacramento, CA0124Aug 20, 2024
The scheduling was easy and helpful to our needs and time frame. She The technician that we received was very knowledgeable and helped us get our appliance back up and running with ease. He explained many things throughout the process to help us understand better also. He was very thorough and friendly. I would highly recommend these guys for service.
Helpful 0Thanks 0Love this 0Oh no 0 - Al C.Fair Oaks, CA026Aug 16, 2024
Josh came out to change the door seal and water-line on my fridge and did a great job. We will for sure use River City Appliance again.
Helpful 0Thanks 0Love this 0Oh no 0 - Philip T.Sacramento, CA24Jan 16, 2024
Any refrigerator breakdown can't be serviced soon enough. The technician was here in less than 24 hours, did the analysis of the issue, and repaired it in an hour. I could hardly expect more.
He had a replacement compressor and all the right tools.
I don't often need an emergency repair, but this job was done at a fair price. What more can you ask for?
The office staff was very courteous and professional.Helpful 0Thanks 0Love this 0Oh no 0 - Pat P.Fair Oaks, CA1157Jan 24, 2024
Repair of LG Dishwasher that wouldn't drain.
We requested service through Home Warranty so we were pleasantly surprised to deal with such a great company. The communication was excellent from the office regarding scheduling and timing. Repairman was friendly, knowledgeable, and communicated well regarding the problem which was resolved with a new part. It is great to know that there is someone who can handle repairs of LG appliances and is great to deal with!Helpful 0Thanks 0Love this 0Oh no 0 - Judy W.North Highlands, CA04Jul 3, 2024
Our LG fridge is under warranty - and yet - River City Appliance wants to charge us 150$ service charge? So, I called LG back - and they stated that there should not be a service charge. LG informed me to call River City back and give them an authorize service code. I called River City back - and the woman informed me that she didn't care about the code - it is their policy to get that 150 bucks - no matter what - they charge 150 bucks.
Helpful 0Thanks 0Love this 0Oh no 0 - Siragusa S.Sacramento, CA0332Mar 8, 2024
Josh was the best repairman I've had in years!
My washing machine needs a part but he was able to it draining and spinning, saving me a trip to the laundromat!
He really knew his stuff and worked a solution,
Greatly appreciated his effortsHelpful 0Thanks 0Love this 0Oh no 1Business owner information
Lynn C.
Mar 11, 2024
Dear Siragusa S, thanks for leaving us such an amazing review. We are delighted that you loved your experience; our staff will be glad to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
- Anna R.Roseville, CA52014Jan 8, 2024
Absolutely love the service. I made a call to numerous companies and they kept giving me 2-3 month time frames. I called River City Appliance they scheduled an appt for the following Monday. The young girl on the phone was so nice and informative. She explained your price for them to come out and what to expect before and after the fix. Ryan came out that following Monday. He was very professional and a great attitude. Checked what needs to be fixed and literally within not even 45 min he was out the door. Deff keeping them on my favs to call for the future. Thank you everyone. Honestly great service.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Lynn C.
Jan 8, 2024
Dear Anna, thanks for leaving us such an amazing review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to servicing your appliances in the future if you ever need help.
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