Updates From This Business
San Francisco's Specialist in Transporation
Since 1978, San Francisco Minibus has provided reliable courteous private transportation service to the San Francisco Bay Area… read more
Review Highlights
“SF Minibus provided us with great service at a reasonable price for our wedding in Berkeley in April 2010.” in 28 reviews
“I worked with Shiela and Lido on organizing an all-day SF city tour for a group of 27 out-of-towners.” in 4 reviews
“If you plan on using them, just be sure to get everything down to the slightest detail in your contract, and confirm that the driver knows the entire plan before the big day.” in 2 reviews
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About the Business
Private bus charters, team building outings, family day trips in and around the Bay Area, private airport transfers to and from SFO, OAK, and SJO, corporate shuttles, city tours, sightseeing excursions to Bay Area destinations, out-of-state roadtrips, group transportation for sports events and conventions
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Overall rating
44 reviews
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1 star
- Miko B.Manhattan, New York, NY2351Jul 28, 2024
SF Minibus is a reliable transport company in the Bay Area. Been in the business for decades - well trusted. Very courteous and knowledgeable drivers. Wide range of bus sizes.
Highly recommended!Helpful 0Thanks 0Love this 0Oh no 0 - Lynn P.San Francisco, CA04May 17, 2024
I booked a minibus through San Francisco Minibus to transport 20 people to a Giants game from Marin. It was very easy to coordinate the transportation. The company got back to me quickly and was very responsive. Our driver, Nathan, was terrific. He knew the best route to get to the stadium through rush hour and ballpark traffic. His driving was great, especially given how foggy it was heading back to Marin. The bus was clean and well taken care of. I would work with this company again!
Helpful 0Thanks 0Love this 0Oh no 0 - Zoe G.Roseville, CA02428Jun 28, 2024
I stopped at a stop sign to let a pedestrian cross when one of their buses began honking at me and waving his fist outside his window. At the next light he pulled up next to me and yelled "f*ck you b*tch" before speeding away.
Helpful 0Thanks 0Love this 0Oh no 0 - Shelly B.IA, IA01May 10, 2023
I chose this company because of their cost and the wonderful reviews I read online. But they couldn't have been more wrong. They were very nice to speak to over the phone but I couldn't get them to respond back to any of my emails. They wouldn't give me driver info until 30 mins before the trip so I wasn't even sure the driver got my detailed itinerary prior to departing. The first driver, of my 3 day events, was rude and surly according to my client. So I wasn't expecting the rest of the week to be any better. They were on time and no other issues. But I shouldn't have to constantly hound them for confirmations/driver details/change acknowledgements/email responses. Once they took my money they were no longer responsive and I had to call them multiple times to get anything done.
Everything has worked out but I wont use them again. I guess you get what you pay for.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
M G.
Aug 2, 2023
Hello Shelly
Thank you for your review. Apologies if the service was not to your expectations. Your comments are disheartening after our company worked diligently to align to your strict budget. You wanted the cheapest cost so you booked the shortest possible time and as booking agent, got the wholesale rate. The contracted itinerary was finalized 3 days prior.
First of all, we are not required to give you the driver's cell phone number. That's what the dispatch number is for. It maybe different in Canada, but in the US, it’s illegal for commercial drivers to be using their phone. They face harsher penalties and could lose their license.
Second, on Day 1, we gave you the driver's contact information the day before. However, it was abused. The driver has other jobs and has to sleep.
Before the 1pm pickup, the driver was asked to come 1 hour earlier at a different location. The driver got frustrated even before the pickup time from the pickup location changing several times from you and your client. He had to drive a big bus to and fro.
Third, on Day 2, to protect the next driver from suffering the same fate, you were put on a 1 hour notice prior to pickup for the driver's contact info. We told you we'd let you know at 1pm.
Calling at 1am, 3am, 6am and emailing/calling every other hour until 1pm will not get you the driver's contact info.
Better coordination with your client or leave your client to give all the instructions would have minimized calling the driver.
To prevent similar issues in the future, with the driver's contact info, we added the words "Please do not contact the driver when they are off-duty or driving"
We have been in business for 45 years and have always endeavored to do our best to accommodate client needs and execute the contracted itinerary satisfactorily. - Bea M.Hamilton, Canada06Aug 18, 2023
After reaching out to more than five companies, San Francisco Minibus was the only company that promptly responded to my request. We used San Francisco Minibus for recent team site visit to San Francisco. The tour schedule was a bit complicated but company provided assistance with logistics. Drivers were courteous and knowledgeable. Would definitely use them again on our next visit to San Francisco area. Would recommend !
Helpful 1Thanks 0Love this 0Oh no 0 - Michael K.San Francisco, CA010Aug 22, 2021
Hired them for transportation from SF to Marin County. Coordination & logistics was easy and well done. Would recommend.
Helpful 0Thanks 0Love this 0Oh no 0 - Kersten A.Burlingame, CA33195Sep 9, 2008
I heart SF Minibus.
They have AMAZING customer service and were very professional. I am sorry that the other yelper had such a bad experience but they far exceeded my expectations, so I felt it was my duty to post a good review for them.
I needed to charter a bus for my sister's wedding to shuttle the guests between our hotel and the wedding venue (a winery in Sonoma). SF Minibus gave me the lowest quote amongst other bus companies so I decided to go with them. After googling them after booking them, however, I found a bad review on Yelp and got a little nervous. After all, I wanted my sister's wedding to be perfect and a bad bus charter would have ruined the whole day!
But everyone at SF Minibus was fantastic. Amazing customer service and incredibly flexible. They do mostly corporate events and don't usually handle weddings, but they easily answered all questions I had. They signed the wedding vendor contract we had with no problems and were incredibly prompt with emails and phone calls. I was only booking the bus with a week to go for the wedding, but they were able to respond quickly to all my questions.
On the day of the wedding, the bus driver showed up on time and waited patiently for us (we were running late). He shuttled all our guests and was incredibly professional even though the last bus ride back was filled with loud and tipsy wedding guests.
I am giving them five stars because:
I lost my camera the day of the wedding. I didn't know I lost it until the next day. Although I never found it, the SF Minibus people went above and beyond what was expected to try to find it when I called them the next day. The driver called me and they contacted everyone in connection with our bus, including the cleaning staff to try and find the camera for me. I truly appreciated their efforts and so I wanted to post this and let everyone know that they are a reputable company who I will definitely work with again should I need charter service.Helpful 2Thanks 0Love this 2Oh no 0 - Sharon G.San Francisco, CA452Nov 19, 2009
We hired this company to provide the transportation for our wedding. The plan was for our guests to park and then be shuttled to and from the ceremony.
SF Minibus was well versed on the route and locations.
They were 45 minutes late and were unable to stagger their arrivals as per the plan.
They completely missed our hotel pick-up and a group of guests ended up taking cabs.
They were supposed to arrive every 15 minutes. However, there were two pick ups in a row, then a 30 minute wait ---- resulting in my late arrival to my wedding. It was frustrating, I had lots of guests asking me when the buses would arrive.
Luckily, everyone else was pretty understanding, but I would certainly not recommend this company to anyone.Helpful 7Thanks 0Love this 0Oh no 0 - K M.San Jose, CA1706Nov 13, 2013
I used SF Minibus for a company event where we took 120 people from San Francisco to Santa Cruz and back.
The shuttle service was great, they were on time, very friendly and totally reliable. I was very happy with this service and I would high recommend them to anyone needing shuttle service in this area.Helpful 3Thanks 0Love this 0Oh no 0 - Veronica S.Pleasanton, CA19089Mar 28, 2011
I wasn't sure what to expect after reading all the mixed reviews on Yelp, but after my experience with SF Minibus, I only have good things to say about them.
I worked with Shiela and Lido on organizing an all-day SF city tour for a group of 27 out-of-towners. I needed a bus to pick us up from Fremont, drive us around SF with a tour guide, and drop us back off in Fremont in the evening. I exchanged probably a dozen emails with Shiela/Lido during the whole process to discuss price quotes, what-if scenarios, and to get their recommendation on possible itineraries.
What I loved -- the responsiveness via email and telephone, and the actual execution of our plan. I requested a quote from 3 vendors, and SF Minibus was the only one to respond. They answered every single one of my questions and offered suggestions on routes and how to maximize my time.
My driver Adolfo arrived to pick us up 15 minutes early and was extremely pleasant and accommodating. He knew his routes and where he could park/not park at the various stops on our tour. The bus was very nice and comfortable. Our tour guide Jean probably knew more about SF than anyone on the planet and gave our group a fabulous tour. We didn't follow the "script" exactly as planned and ended up having some extra time between stops, but both Adolfo and Jean were more than happy to take us to some additional stops.
Our tour included: AT&T Park, Alcatraz, Pier 39/Fisherman's Wharf, Lombard, Palace of Fine Arts, Crissy Field, Golden Gate Park, Haight, Alamo Square and Chinatown. I can give you more detail if you'd like, but suffice it to say that our itinerary was perfect and gave our group the opportunity to experience SF the way it should be experienced.Helpful 2Thanks 0Love this 0Oh no 0
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