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Review Highlights
“Vagan was the only one that response very quik and he also arrive on the same day .” in 5 reviews
“They've repaired my Samsung smart refrigerator as well as my dishwasher and washer and dryer.” in 2 reviews
“They worked with me to get a solution that fit my budget for AC repair.” in 2 reviews
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About the Business
Business owner information
Vagan S.
I have more than 10 years Appliances Repair experience. In contrast of the most specialists who work for the companies, I am an independent licensed contractor so I am able to provide high quality and scrupulosity of my work backed by a warranty for the any types of labor and parts.
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Overall rating
13 reviews
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- George Z.Foster City, CA010Aug 16, 2024
Had a problem with my dryer. Vagan responded within minutes, and scheduled a visit for the next day. He showed up within h the promised time window, looked into he problem and quickly figured what parts and service has the unit needed. He had to order parts, and two days later his team member showed up and fixed the problem.
Professionalism, knowledge and punctuality - all these qualities distinguish professional from the amateur. Vagan and his crew possess all of these.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Vagan S.
Aug 16, 2024
Thank you for your kind review! We're glad team could resolve your dryer issue quickly and professionally. If you need anything else, we’re here to help!
- Sushanth R.San Francisco, CA96Aug 27, 2024
Vagan and team were responsive during the initial quote and diagnostic phase. They worked with me to get a solution that fit my budget for AC repair. They diagnosed and fixed the problem within short time.
Vagan stayed responsive even after the repair for follow up visit and questions.Helpful 0Thanks 0Love this 0Oh no 0 - Luke C.San Francisco, CA842Jan 22, 2024
Be cautious: I had a negative experience with this company. They charged $441 to replace a dishwasher pump, a price close to buying a new appliance. Despite my request to avoid extra cleaning, they added an unnecessary $100 cleaning fee. Their expensive, non-transparent service was disappointing. I advise against using them.
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Vagan S.
Aug 16, 2024
I'd also like to remind you that in an attempt to save on repairs, you called other technicians who charged you for drain cleaning but didn’t resolve the issue. This ended up costing you more time and money without fixing the problem, which we ultimately resolved for you.
And after our repair you wanted us to deduct part of our services, due to you paid this money to other technicians which did not solve the problem. And accordingly, you were left dissatisfied because you paid two companies.
As for the cost of repairs that you are talking about $441. You specifically forgot to deduct $70, which we cancel during repairs, in order to complain to society. And in fact, you paid only $371. - Kris M.San Jose, CA010Jul 20, 2023
Our 24 year old DCS oven recently stopped heating. We had previously had work done on it (a year ago) for the same issue with another repair company. At that time, the part took weeks to receive from NY and we had no stove for a month. I was expecting this to be the case this time. Instead, Top Appliance scheduled for the same day I called, emailed to confirm service window, texted when they were on their way, arrived when expected and had the part on the truck! Their price was competitive and both their phone rep and service person were professional and courteous.
Helpful 0Thanks 0Love this 0Oh no 0 - Natalie W.Sacramento, CA093Feb 3, 2023
I've used top appliance repair on several occasions. They've repaired my Samsung smart refrigerator as well as my dishwasher and washer and dryer. The washer and dryer were a headache. I had initially used the company that the limited warranty paid for but they said completely replacing the set was the only option. I just couldn't make peace with that so I opted to pay the estimate fee for these guys to come back out. Not only did the gentleman arrive prompt and in uniform but in less than 20 minutes he had found the problem. It was a part replacement. It wasn't an inexpensive part but even including his fee I came out of this situation paying a small fraction of what the first repair service said. So I highly recommend Top appliance and I trust that I'm getting knowledgeable professionals.
Helpful 0Thanks 0Love this 0Oh no 0 - Nana J.Santa Clara, CA791418Apr 11, 2023
I don't know where to start because Vagan made my day today! Between being so professional but he is also very caring! I did call a company before who came and ended up telling me that my dishwasher is dead! And the parts are impossible to find on the market!!!
The dishwasher is a commercial one Fagor value 4000$!!! I couldn't give it up! The preschool needs it! Then I remembered Vagan opened his own business for AC and Dishwasher repairs. I called him! He was busy but came to see me all the way to the preschool, he did some research online and told me it was just a question of pipe that he actually found online! Vagan ordered it for the preschool and came to fix it! And guess what my 4000$ commercial dishwasher is fixed and working! So beyond being professional that guy is an angel! He gave me hope and made it true! I will recommend Vagan and his business in a heart bit! Thank you so much, you made my day and my staff too!Helpful 0Thanks 0Love this 0Oh no 0 - Rodolpho G.San Francisco, CA12206Jul 26, 2022
"Hot days, those days are long gone!" I'm not getting out of my house any time soon, it's perfect and I am loving the silence. I'm not kidding, 4 other companies came to "repair" my A/C, they were expensive and seemed to guess what the problem was. One of them tried to fix it, but 2 days later the A/C made a loud noise again and I had a sauna instead of a bedroom. These guys came over, they showed me what was going on, they brought what they needed to replace in the next day and DONE, my neighbors don't hate me anymore and I have a perfect house again! Even my cat is enjoying the A/C.
Helpful 0Thanks 0Love this 0Oh no 0 - Jean L.San Francisco, CA01Jul 23, 2023
I had my dryer repaired. Spent over $400 and the dryer is still not working. Before Sam left he turned on the dryer and it appeared to work; however, when I put my first load in the heating temperature would not adjust up passed medium. Did not get hot enough to dry clothes. Ver disappointed!! I think your company should return at least part of what I paid. New dryer ordered and will be delivered on Tuesday.
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Vagan S.
Sep 1, 2023
I am very sorry that your dryer did not work after our repair. However you got all the money back including the service call.
- Julie M.San Francisco, CA1197Jan 17, 2023
Fast easy service, responded fast to my disastrous situation. My toilet water started leaking and flooding my bathroom. To not make things worse I searched up for appliance repair, and within minutes they set me up with a appointment. The customer service was easy to talk with and we're very understanding. The appliance guy came within 20 mins to my place and was fixed in no matter of time. I definitely recommend this place with any one who has issues with their appliances. 10/10 service :)
Helpful 1Thanks 1Love this 0Oh no 0 - Caleb W.Daly City, CA0111Sep 5, 2022
I contacted Top Appliance Repair to consult on a Sub-Zero refrigerator drawers. I checked out https://top-appliance-repair.com/ and found their contact info. They provided a free estimate, and have great customer service. They were efficient on the consult.
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