Review Highlights
“Working with Stephanie and Winne in the office is a smooth experience due to their excellent and prompt communication.” in 21 reviews
“We called United Coach Tours and Stephanie mailed us my husbands jacket back since we live 2 hrs from the office.” in 26 reviews
“I worked with Larry over the phone to arrange a charter for my husband's birthday wine tasting tour.” in 31 reviews
Location & Hours
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Amenities and More
About the Business
Business owner information
Larry F.
We are a charter bus company serving all parts of California and Nevada. We have professional DOT certified drivers, and our buses are exceptionally clean and modern. Call us for your next charter!
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Did they close for the pandemic? There aren't any reviews since February 2020...
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Overall rating
176 reviews
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- Diane R.Seattle, WA71145Jul 3, 2011
I worked with Larry over the phone to arrange a charter for my husband's birthday wine tasting tour. We had a group of 16 and rented a minibus that seats around 24. The price was by far the cheapest of all of the quotes I received. The minibus was clean and comfortable. Nothing fancy (no flat screen or leather seats) but honestly, I don't want to pay for those things. The main thing I want in a charter bus is clean, air conditioned and SAFE. The driver was David and he was VERY polite and friendly. He was also fairly quiet which I like... meaning he let us focus on talking to each other while he focused on driving.
The only awkward thing that happened was at the end when there was a little confusion over the tip. I had prepaid the tip on the credit card, but apparently that hadn't been communicated to our driver. David was kind about it though and I gave him my phone number and told him to call me if for some reason they don't give him the tip. I plan on calling Larry on Tuesday to make sure that is resolved... but I'd like to think that was just an administrative error. Those things happen. Like I said, David was relaxed about it.
Overall, these guys were great.
ON TIME
FRIENDLY, PROFESSIONAL
SAFE DRIVER.
CLEAN VEHICLE.
Ask for David as your driver!Helpful 0Thanks 0Love this 0Oh no 0 - Kirby K.Simpsonville, SC09Jul 13, 2024
I can not say enough good things about United Charter. I have over 15 years experience managing bus transportation for a large religious organization. Pre-covid, we had a national tour from the west to the east coast every summer, requining up to seven full sized buses. This year we needed eight.
After a lot of research, I settled on United Charter. I'm glad I did. Their quote was fair and competivite to others I received and their customer service was excellent (thank you, Winne!), very responsive, and timely. The bus drivers were also excellent, friendly, and helpful. One went out of his way to return a forgotten item left on the bus.
Next Summer, I will not have to do research because I will definitely use United Charter again.Helpful 0Thanks 0Love this 0Oh no 0 - 57105616Mar 27, 2023
We used them in March 2023 to shuttle about 90 guests from our wedding ceremony in Pac Heights in SF to our reception at the Presidio. The driver was there early and was courteous and professional and did multiple trips to get everyone over. Winne was our main point of contact before the event and they were very communicative and clear what our options with them were and what all the details were. Highly recommend them!
Helpful 0Thanks 0Love this 0Oh no 0 - Bianca K.San Francisco, CA172Jun 29, 2023
United Coach Tours is our go to shuttle company for all of our events. The event company I work with has used them for the past 5 years for our client's events and we couldn't be happier. We have booked as many as 6 shuttles with different drop off locations at a time and we've never had any issues. Their drivers show up early and know exactly where they are going. Our rep, Winne, is the absolute best to work with. She is efficient, has excellent communication, and is extremely accommodating. Plus, their prices are the best around. We highly recommend United Coach Tours!
Helpful 0Thanks 0Love this 0Oh no 0 - Maya P.Southside, Berkeley, CA02Oct 22, 2023
I used United Coach Bus Tours for a field trip with my students. The bus was very comfortable and had nice shades. Not only did Stephanie go above and beyond to make sure our trip would happen but on the day of - our driver (Nelson) was an awesome professional and got us back to school safely and on time! If you're looking for a bus company you should for sure go with UCT. They're reliable and super helpful. Our field trip literally would not have happened without them!
Helpful 0Thanks 0Love this 0Oh no 0 - Jenny Z.Alameda, CA183Apr 3, 2023Updated review
We had an amazing field trip to Ardenwood farms! The bus was so comfy for the kids and Mike was a fantastic driver! He was on time there and back and got us there through traffic. We didn't even notice because the kids were enjoying the bus ride so much. Thanks you MIke!
Helpful 0Thanks 0Love this 0Oh no 0Mar 30, 2023Previous reviewOur field trip to Ardenwood Farms on the United Coach Tours was wonderful! Our driver was so great. Thanks Mike! He was on time there and back. The kids had a great view from the seats in the bus and they we super comfy.
- Matthew O.San Francisco, CA01Oct 3, 2023
United Coach Tours is excellent! Young Women's Choral Projects has used them for transportation from SF to The Bishop's Ranch in Healdsburg. Our most recent trip took place this past weekend. I was very impressed with the service and professionalism of the staff and drivers. Winne was particularly helpful and very efficient. We will definitely use United Coach Tours again!
Helpful 0Thanks 0Love this 0Oh no 0 - Elena T.CA, CA21149Apr 10, 2023Updated review
We have been using United Coach Tours for all our field trip needs. Stephanie is great to work with and I'm grateful for her patience as we sometimes had to change our itineraries at the last minute. The buses are clean and comfortable. We have gone on the smaller shuttles as well as the larger coaches. The drivers are waiting at the contracted time and they are not only friendly, they drive very carefully. Highly recommend United Coach Tours for any of your travel needs!
Helpful 0Thanks 0Love this 0Oh no 0Mar 28, 2019Previous reviewWe found United Coach Tours on Yelp and we were not disappointed. Our school needed a shuttle for a field trip and we were not able to get much luck through the normal bus rentals. Stephanie is super awesome to work with and helped me check if a bus would be available for the field trip date. She made sure all details were set and communicated everything I needed to know prior to the bus rental date. We were told who our bus driver would be and lo and behold, the day of the field trip, I spied the bus already parked a few blocks away at least 30 minutes before pick-up time! Our bus driver was super friendly and professional. The bus ride was smooth and safe. Pick-up was exactly the same, we had absolutely no issues and found the bus parked exactly where we were let off! We are also excited to use United Coach Tours for another field trip coming up soon! The bus was clean and comfy!
- Joylynn N.San Francisco, CA02Apr 14, 2023
Booked with Stephanie at United Coach. She was efficient and prompt in responding to my queries and last minute change in timing. Winnie gave me the driver's information and confirmed pick-up time the day before. Our driver Guan was friendly and professional. They have excellent customer service. I will definitely work with them again!
Helpful 0Thanks 0Love this 0Oh no 0 - Julie S.San Francisco, CA01Mar 28, 2023
Excellent customer service, pleasant people to work with, and amazing driver. I will use this company again and again!
Helpful 0Thanks 0Love this 0Oh no 0 - Alta Vista School F.San Francisco, CA01Mar 28, 2023
I reached out to United Coach at the beginning of the school year to help us after our other company canceled on us last minute. Stephanie was so kind, reassuring and detail oriented throughout the entire process. She helped to ease any anxiety I had about booking with a new company, and United Coach has been our go-to ever since! We are a small school and having the peace of mind in knowing that we can count on our transportation when we've scheduled it is incredibly important. Stephanie and Winne ALWAYS keep us up to date and informed throughout the entire process. Great communication and excellent service!
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