Walnut Creek Vacuum & Electric Motor Service
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Review Highlights
“WC Vacuum Rocks I went to see Ty Stevenson at Walnut Creek Vac with a broken small home appliance.” in 18 reviews
“Pablo told me they had the model in stock and I could stop by any time to pick it up.” in 7 reviews
“He went over all the different models of the Miele, and other brands, and went over advantages versus costs, etc.” in 15 reviews
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About the Business
Business owner information
Tom H.
Family Owned & Operated For 73 Years and counting! We have always specialized in Well Pump Services and Repairs/Quality Vacuums Sales! We offer expert and timely repairs with the most exceptional service. Our friendly staff has been trained by the manufacturers and know how to find the perfect fit for your cleaning needs. Our repair department can service most makes and models and do it in a timely manner. Please take a moment to visit our online store. If you don't see what you are looking for please call us. We have an extensive inventory. If you are a local customer or in our area, please stop by and visit us!
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Ask the Community
Q:
Hello, Do you service oreck? I need to complete the annual service on my xl21. Thank you,
A:
Yes we do but we do charge for it unless you purchased the machine through us.
Tom H., Business OwnerQ:
Do you service iRobot vacuums? I have a samsung and rumba that both need repairs?
A:
I don't know because it will depend on the type of problem ie software vs electrical or mechanical. But, I think Ty would honestly tell you if he can help or not. He's a good guy. Give him a chance.
Barbara B.
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Overall rating
112 reviews
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- Anita Z.Pleasant Hill, CA43712Feb 19, 2024
Friendly knowledgeable people. Vacuum serviced on time and working great now. Very kind to help me bring the vac in from the car and get it to my car when I picked it up
Helpful 1Thanks 0Love this 0Oh no 0 - Douglas M.Concord, CA03Aug 2, 2024
My go to shop for my well pump needs. Excellent service. Example I went in today thinking I was going to need a new pump and they tested my old pump which was still working! They didn't try to sell me another one they help me improve my current system. They do the heat shrink for the wiring as well. Highly recommend this store!
Helpful 0Thanks 0Love this 0Oh no 0 - Marcia K.Walnut Creek, CA08Jun 4, 2024
This place tried to get me to buy a new vacuum saying my 22-year-old $900 Miele was not fixable because the motor was shot and there's no replacement available. So I took my machine to Berkeley Vacuum where they diagnosed the the issue as circuit board, replaced it quickly and for a reasonable price. Now my "unfixable" vacuum is working again. Don't trust them to fix your devices.
Helpful 0Thanks 0Love this 1Oh no 1Business owner information
William Y.
Jun 4, 2024
I do apologize that you're not happy with our estimate. As I mentioned before, the parts needed for this repair are no longer available from the factory itself. The only way you can fix it is by using old/used parts. FYI, the circuit board is part of the motor. There is usually a cause why parts fail. If I were you, I would be very cautious about the parts used on that repair because it may cause fire down the road. I would highly suggest keeping it unplugged, especially during the night.
- Daryl L.San Ramon, CA1602826Aug 5, 2023
I was in the market for a new vacuum. I bought a shark from Target and quickly realized it's cheap plastic and will not last. I wanted a good product that would last. After research I found Sebo is what I wanted to go with. I had never been to a Vacuum store but the staff was friendly and helped me in the decision making of the proper model. They let me demo several machines. When I purchased they filled out the warranty card and offered to set up the machine and helped me load it in my vehicle. When I inquired about other accessories they even talked me out of some I considered and encouraged me to take time with the machine 1st to make sure I was getting exactly what I need. I've had my white Sebo E3 now for a month and love it. I'm so glad I invested in a quality product and supported a local business. It was nice to deal with a store that specializes in a product than buying something random from a big box store with no knowledge of the product.
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Tom H.
Aug 5, 2023
Thank you so much for the review. We really appreciate your business and glad we could help.
- Michelle M.Martinez, CA117Nov 18, 2023
They told me my vacuum was toast and would cost almost as much as buying the equivalent model. The exact equivalent model was over $150 less on Amazon. They were condensing to me as a woman!
Helpful 0Thanks 0Love this 0Oh no 0 - Feb 10, 2021
"Efficient, Professional Service."
This location is an official repair station for Hoover products. I had a broken Hoover carpet cleaner, purchased on Amazon, and the shop was happy to help me with the problem. I provided them with proof of purchase, and they took care of everything. They provided a brand new machine, provided by Hoover, which worked great.
They charged $10 for disposing of my old machine, which seems reasonable to me.
So overall, an excellent experience. No gripes whatsoever.Helpful 61Thanks 0Love this 53Oh no 0 - Steve S.Orinda, CA016Oct 1, 2023
I always buy and service any vacuums here. They know what they're doing. If you want a piece of cheap junk, buy vacuum at K Mart but these guys have a range of equipment that won't disappoint
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Tom H.
Oct 2, 2023
Thanks Steve
It’s all about quality and customer service.
Thanks for your review. - tina h.Alamo, CA0275Aug 18, 2023
Service requested was on time. Even though my vacuum cleaner is beyond repair, they were kind to help me recycle it without extra charge...
Helpful 0Thanks 0Love this 0Oh no 0 - Alan O.Oakland, CA37105355Jul 28, 2021
Wife and I went here today and in maybe 20 minutes left with a Miele C3 vacuum can't wait to try it out.
Ty was great at explaining the machine, other options, etc. We did a test vacuuming at the store to see how it did with bread crumbs on concrete and carpet, how if you turn the shaft fully sideways the head and arm get so-o-o low it can go under beds and sofas easily.
Never saw a vacuum with variable suction power either, might be good as this vacuum on concrete was so strong it resisted moving somewhat, a good feature to have on a machine this powerful.
I don't see how you can buy, what will be an expensive purchase that lasts years, this online. You need to pick it up, use it, to understand it's value for the money. Plusses are convenient street location, plenty of metered parking, old school ambiance and service.Helpful 2Thanks 0Love this 1Oh no 0 - Barbara B.Walnut Creek, CA1017Jul 9, 2021
WC Vacuum Rocks
I went to see Ty Stevenson at Walnut Creek Vac with a broken small home appliance. I was pretty sure he did not usually repair these items. But, I was desperate. Rising to the challenge he took my item into his workshop. Lo and behold - magic occurred. Not only was the mechanical problem fixed, he was pleased to help me with this repair challenge. The item I took in is fairly expensive. I was thrilled not to have to replace it or send it to the authorized repair center in LA. Of course I will bring my vacuum cleaner there when it eventually has a problem. But you should not hesitate to go see Ty Stevenson at WC Vacuum. He will honestly tell you if he can help. There aren't a lot of folks doing this kind of work. We want to keep WC Vacuum in business. Thank you Ty!Helpful 1Thanks 0Love this 0Oh no 0
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