Nic’s 4-star review:
NOTE: I called and came in for a quick fix, so my experience may not be representative of buying and/or servicing a car here. That said, my experience with Serramonte Subaru was pretty smooth sailing.
For a couple months now, my car has been saying "Access Key Battery Low" on the dash every time I got in. Since I barely drive these days, that means: 1) when I get in my car, it's because I'm on a mission and don't have time to divert and deal with this, and 2) I'll forget about it between that drive and the next one.
I was pushed to the edge when it took my car several minutes to acknowledge the key and let me in. Ok ok ok ok ok...I'll fix you. Geez.
I looked for the closest dealer and found Serramonte. Their phone line is heavily automated, but I eventually reached a human who confirmed they had the right battery in stock and could quickly swap it out. Nice!
Once there, I found the Parts desk unmanned and it took awhile before someone came to help me out. They tried to charge me for the battery, which I found pretty silly (it's the type of battery you can buy a 12-pack of for $4 on Amazon), but I'm just glad I have a functioning key again. Phew!
While I was largely ignored by everyone here, the man in Parts was the same one I spoke to over the phone, and he was super super nice. I would consider making this my regular dealer. We'll see!