Bargain Rental Cars Reviews

238  Excellent
TrustScore 4.5 out of 5

4.7

In the Car Rental Agency category

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The reservation centre called to confirm and check I had the car I needed. The Rental agent was polite, friendly and knowledgeable. He made it clear how to contact the company in urgent circumstances and explained the insurance clearly. The car was in great condition for it's age (not brand new) and drove very well.

Date of experience: 14 July 2024

Reply from Bargain Rental Cars

Thank you, Noeleen, for your wonderful 5-star review! It's lovely to hear that you received excellent customer service and that our call center followed up to ensure you had the car you needed. It's great to know that our booking agent was polite, friendly, and knowledgeable, providing clear information on how to contact us and explaining the insurance. We're glad the car was in great condition and drove well. We look forward to serving you again in the future.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Highly recommended

Friendly, helpful staff. No hassles whatsoever. Slick service from start to finish. The car was an older model but clean and ran well. Pricing very good and I would highly recommend.

Date of experience: 05 August 2024

Reply from Bargain Rental Cars

Thank you, Elizabeth, for your fantastic 5-star review! We're delighted to hear that you had a hassle-free experience with our friendly and helpful staff. We strive to offer excellent service and value, and we're glad that you would highly recommend us. We look forward to serving you again in the future.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

We always use BRC Wellington airport…

We always use BRC Wellington airport great cars and great prices
Brendan is super helpful and always friendly,he’s a total asset to BRC and 5 stars is not enough to rate how good he is
Amanda to is very helpful and good for your company

Date of experience: 26 July 2024

Reply from Bargain Rental Cars

Thank you, Barry, for your glowing 5-star review! We're delighted to hear that you consistently choose BRC at Wellington Airport for our great cars and prices. Brendan's helpfulness and friendliness truly make him an asset to our team, and it's wonderful to see him recognized for his exceptional service. Amanda's helpfulness also shines through, and we're proud to have both of them on our team. Your kind words mean a lot, and we look forward to continuing to serve you with the same excellence in the future.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

BRC A great place to rent a car

I highly recommend the vehicles and staff of Bargain Rental Cars in Glenfield. The service was fantastic and the cars were perfect with great prices. I was helped by first on 9th July by two ladies who were clear, kind and diligent. The second rental on 20th by Adrarsh and Yong. Who were also very efficient, helpful and courteous.
Thanks for helping me out!

Date of experience: 09 July 2024

Reply from Bargain Rental Cars

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Bargain Rental Cars in Glenfield. It's wonderful to know that our staff, including the two ladies who assisted you on July 9th and Adarsh and Yong on July 20th, provided you with clear, kind, and diligent service. We aim to offer great prices and great customer service, and we're glad we met your expectations. We appreciate your recommendation and look forward to serving you again in the future.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

BRC staff at Wellington Airport branch…

BRC staff at Wellington Airport branch are a credit to the company. Happy to provide a contact phone to call direct and this is a second consecutive visit based on my first experience with the company.

They are polite, friendly, knowledgeable and nothing is a problem. Prompt shuttle pick up and drop off to their nearby site.

BRC rates are extremely competitive and this combined with the exceptional customer service sets them apart from the crowd.

Date of experience: 10 July 2024

Reply from Bargain Rental Cars

Thank you so much for your glowing 5-star review! We're thrilled to hear that the staff at our Wellington Airport branch have consistently provided you with exceptional service. It's wonderful to know that they were polite, friendly, knowledgeable, and accommodating. We're glad you found our shuttle service prompt and our rates competitive. Your feedback means a lot to us, and we appreciate your continued loyalty. We look forward to serving you again on your next visit.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Value

Value for money, clear and complete info, pactical staff with can-do attitude. Quick service

Date of experience: 10 July 2024

Reply from Bargain Rental Cars

Thank you, Tunis, for your 5-star review! We're happy to hear that you found great value for money and appreciated the clear and complete information provided. Our practical staff with a can-do attitude and quick service are key to delivering a positive experience. We look forward to serving you again in the future.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Very personal and friendly service

Very personal service - super helpful, efficient and pleasant to deal with throughout.

Date of experience: 08 August 2024

Reply from Bargain Rental Cars

Thank you, Tsehai, for your wonderful 5-star review! We're thrilled to hear that you experienced very personal and friendly service. Our team is dedicated to being helpful, efficient, and pleasant to deal with throughout your rental experience. We appreciate your feedback and look forward to serving you again in the future.

Best regards,
The Bargain Rental Cars Team


Rated 4 out of 5 stars

From a frequent user of Bargain Rental Cars

The system is very straightforward for making a booking and the staff I have dealt with while making these bookings and picking up and dropping off cars have always been professional and helpful.
The range of cars has always been good too (even during school holidays) and, of course, their prices are very competitive.

Date of experience: 04 July 2024

Reply from Bargain Rental Cars

Thank you for your feedback and 4-star review! We're pleased to hear that you find our booking system straightforward and our staff professional and helpful. We're also glad that our range of cars and competitive prices have met your expectations, even during busy periods like school holidays. If there's anything specific we can do to make your experience even better and earn that extra star, please let us know. We appreciate your continued business and look forward to serving you again.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Bargain Rental Cars Auckland airport

On arrival we contacted them, they provided very good instructions on how to get to the pick up point. The shuttle arrived very soon after.
Processing at their office was prompt,
the car was ready, our luggage loaded.
We were advised of the optimum route to the motorway south.
When returning the car, again very efficient, with shuttle waiting to take us to the airport.
All in all very pleased and readily recommend.

Date of experience: 13 June 2024

Reply from Bargain Rental Cars

Thank you for your wonderful feedback! We're pleased to hear that you had a smooth and efficient experience with Bargain Rental Cars at Auckland Airport.

Our team takes pride in providing clear instructions and prompt service to ensure a seamless process for our customers. We're glad you found the shuttle service convenient and our team helpful with your route planning. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Customer experience prioritised

I had an urgent trip home for family reasons and wanted an economical car for an unspecified time. BCR was my choice because the prices were the lowest I could find. I was exceptionally happy with my experience. A few minutes after my initial contact with BCR from Auckland Airport I was picked up by a shuttle and taken to the airport branch where there was a car all ready for me. The car was very economical to run, meeting my request for the type of car I wanted. Customer service was excellent, particularly since I requested changes and extended my original contract. Details were clearly explained to me and all staff I encountered were professional, kind and friendly. I highly recommend BCR and will be going back next time I need a car.

Date of experience: 03 July 2024

Reply from Bargain Rental Cars

Thank you so much for your detailed and positive review! We're happy to hear that our team was able to meet your needs during a challenging time and that you found our prices competitive.

It's great to know that our shuttle service and the ready availability of an economical car made your experience smooth and convenient. We're also pleased that our staff provided excellent service and flexibility with your contract changes. Your recommendation means a lot to us, and we look forward to welcoming you back next time you need a car.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Bargain Rental Cars Onehunga

I rented a car from Bargain Rental Cars Onehunga recently. The service from Katti was fantastic. He was friendly and efficient and pick up and drop off was a breeze.
We rented a Toyota Vitz. It was certainly well used but also well maintained and it suited us perfectly to get us around Auckland for the week.
I would highly recommend Bargain Rental Cars, especially the Onehunga branch, and would use them again.

Date of experience: 08 June 2024

Reply from Bargain Rental Cars

Thank you for your excellent review! We're delighted to hear that you had a fantastic experience at our Onehunga branch, especially with Katti's friendly and efficient service. It's great to know that the Toyota Vitz served you well throughout your time in Auckland.

We appreciate your recommendation and look forward to welcoming you back to Bargain Rental Cars for your future car rental needs.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Awesome service

Awesome service. Provided a rental on the spot when I really needed it and extended my rental over the phone with no hassles at all. Payment was easy and rental car was ready to be picked up when I arrived. Drop off was easy and the overall cost and bond was very affordable. Thanks again Bargain Rentals.

Date of experience: 04 July 2024

Reply from Bargain Rental Cars

Thank you for your fantastic 5-star review! We're delighted to hear that you had an awesome experience with Bargain Rental Cars. It's great to know that we could provide a rental on the spot when you needed it, and that extending your rental over the phone was hassle-free. We're glad you found the payment process easy and the car ready for pick-up upon arrival. Providing an easy drop-off and affordable overall cost is important to us. Thank you for your feedback and for choosing Bargain Rentals. We look forward to serving you again in the future.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Professional & Easy Process

Brendan from Shelly Bay branch was professional and easy to deal with. Pick up and drop off to and from the Wellington Airport. Hired a premium 2021 Toyota Camry - good ride, no issues. This is the 2nd time we've used them and will definitely hire from them again.

Date of experience: 04 July 2024

Reply from Bargain Rental Cars

Thank you for your excellent 5-star review! We're thrilled to hear that you had a professional and easy experience with Brendan from our Shelly Bay branch. It's great to know that the pick-up and drop-off to and from Wellington Airport went smoothly and that you enjoyed the premium 2021 Toyota Camry. We appreciate your continued trust in us and look forward to serving you again in the future.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Willie from Northland.

Willie from Northland.

Great experience with this company, right from first contact until dropping vehicle off 4 days later. Helpful and pleasant staff.

Date of experience: 05 July 2024

Reply from Bargain Rental Cars

Thank you, Willie, for your wonderful feedback! We're delighted to hear that you had a great experience with Bargain Rental Cars from start to finish. Our team strives to provide helpful and pleasant service, and it's fantastic to know we succeeded during your rental period. We look forward to serving you again in the future!

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Nice and easy and completely stress free. No hassle with an urgent request to hire. Car was nice to drive and very comfortable especially after a stressful 12 hrs.... 100% recommended.

Special thanks after another car rental big company left me in distress at the airport with an already paid for car.

Date of experience: 05 April 2024

Reply from Bargain Rental Cars

Thank you so much for your amazing review! We're happy to hear that you had an absolutely fantastic experience with Bargain Rental Cars. Making your rental process easy and stress-free is our goal, especially during urgent situations. We're glad that our car was comfortable and enjoyable to drive, providing relief after a stressful experience. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. If there's anything else we can do for you in the future, please don't hesitate to reach out.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Affordable rates for long rental periods

Easy to book at affordable rates. The staff were helpful with all our inquires. When we had to change the dates for our rental, the staff sorted it all out within the same afternoon. We'll definitely be going back to them when we we go on another long drive. Thank you Bargain Rental Cars Wellington!

Date of experience: 01 June 2024

Reply from Bargain Rental Cars

Thank you for your wonderful 5-star review! We're delighted to hear that you found our booking process easy and our rates affordable for your long rental period. Providing helpful service and accommodating changes promptly are priorities for us at Bargain Rental Cars. We're glad that our Wellington team could assist you efficiently. We look forward to welcoming you back for your next long drive adventure! Safe travels!

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

Best part about my experience was the respect.

Best part about my experience was feeling was totally respected by the staff and it seemed like nothing was a problem for them. They answered the few questions I had and I drove away with total enjoyment with my experience.

Date of experience: 17 June 2024

Reply from Bargain Rental Cars

Thank you for sharing your experience with us! We're thrilled to hear that you felt respected and well taken care of by our staff.

At Bargain Rental Cars, we strive to ensure that every customer feels valued and that we address any questions or concerns promptly. It's fantastic to know that you drove away with enjoyment from your rental experience.

We appreciate your kind words and look forward to serving you again in the future.

Best regards,
The Bargain Rental Cars Team


Rated 5 out of 5 stars

When I arrived all my paperwork and car…

When I arrived all my paperwork and car was ready and waiting. Great polite service. Would highly recommend for a cheap no frills car.

Date of experience: 11 July 2024

Reply from Bargain Rental Cars

Thank you for your fantastic 5-star review! We're delighted to hear that your paperwork and car were ready upon arrival and that you received polite service. Providing a straightforward and efficient rental experience is important to us at Bargain Rental Cars. We're glad you found our service to be a great option for a no-frills car rental. We appreciate your recommendation and look forward to assisting you again in the future.

Best regards,
The Bargain Rental Cars Team


Rated 1 out of 5 stars

Engine worked.

The vehicle supplied belonged in a wreakers yard.
So many dents, interior panel of sliding door was missing.
Told that it had been cleaned so return clean. No one had been near it with any cleaning product in months by the look of it.
Absolute disgrace that a company would charge anybody for a vehicle in this condition.

Date of experience: 04 April 2024


Rated 1 out of 5 stars

Don't do it

I booked and paid for a car for a week including full comprehensive insurance. They said 24 hour, free shuttle which was great. I recieved an email confirmation with a note saying there was a security deposit of $250 and another $30 fee. The email response advised the $30 was for the shuttle, yep the free shuttle and they also needed to hold a deposit... even though it's fully paid and full insurance thankfully I could cancel with this foolish company

Date of experience: 11 April 2024

Reply from Bargain Rental Cars

I'm sorry to hear about your frustrating experience. It sounds like there was a miscommunication regarding the fees and deposit requirements. It's important for rental companies to be clear and transparent about all costs involved upfront. If you have any concerns or if there's anything specific you'd like to address about your experience with Bargain Rental Cars, please contact us at [email protected]. We are here to help or provide further assistance if needed.