Menkind Reviews

26,224  Excellent
TrustScore 4.5 out of 5

4.4

In the Gift shop category

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Reviews4.4

26,224 total


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Rated 5 out of 5 stars

I knew the product would be good

I knew the product would be good, it was a good price to, my heart sank when I found out evri was the carrier but it did arrive and having used the pie maker I am pleased with the the whole process, from ordering and good communication

Date of experience: 29 August 2024


Rated 5 out of 5 stars

Click and Collect

Very fast and efficient click and collect process. The SLA was 2 hours. But it was ready to pickup in 30 mins. The staff at Milton Keynes were very warm, welcoming and helpful. It was totally a pleasant and a smooth experience

Date of experience: 02 September 2024


Rated 3 out of 5 stars

Sadly

Sadly, this product ( phone charging mouse mat ) has not worked

Because there were no instructions or notes included unsure if I am using it incorrectly or the item is faulty

Disappointed but will pass on to someone who is more IT savvy

Date of experience: 23 August 2024

Reply from Menkind

Hello,

Thank you for leaving us a review. Our team have contacted you regarding the issue with the item and provided you with instructions on how to return it.

Please accept our sincere apology for any inconvenience caused.

The Menkind Team


Rated 5 out of 5 stars

I'm going to be very honest with my…

I'm going to be very honest with my review.
I purchased multiple items off their site because of what was pictured & described.
When they were delivered however, they were all of a different item completely.
I managed to cancel the 2nd order before it was dispatched & got a full refund.
The postage was paid for returning the 1st order & I was also refunded fully.
The chat contact was very helpful & sorted the issue out.
I also emailed them direct just to confirm as it was a weekend &, I got a swift reply within I'd say an hour.
That side of it I cannot fault.
I'm not going to give a bad review even though the items were incorrect.
They have now updated their website to show the correct item.
If they were the items I wanted, I would have kept them all.
I'd definitely give them another go in the future.

Date of experience: 29 August 2024


Rated 5 out of 5 stars

Great

Did everything promised going through their system and I'm happy with every aspect.

Date of experience: 27 August 2024


Rated 1 out of 5 stars

My sons birthday gifts have not…

My sons birthday gifts have not arrived, when I went on the live chat to get it sorted I was told the order number didn't exist but the money has been taken out of my account. Evri tried to deliver but couldn't then there has been no updates since sat 31st August

Date of experience: 29 August 2024

Reply from Menkind

Hello,

Thank you for leaving us a review.

We are sincerely sorry for the inconvenience, caused by an unfortunate issue with delivery. While rarely, such issues do occur, and we do our best to rectify this. Your order number was located immediately, and, after we received confirmation that the parcel was lost in the network, the refund was processed promptly.

If you need any help, please feel free to contact us.

The Menkind Team


Rated 1 out of 5 stars

Took a chance on a smaller company… massive mistake!

Order online on Saturday and a week later it hasn’t arrived. Paid £3.99 for delivery. Tracking from Evri shows a 2 day delivery-should have arrived Wednesday. Still not arrived, now following Saturday, and tracking clearly shows no update. Menkind Customer service (Marianne) unwilling to help other than just ‘wait’. Tried to raise a complain but representative unwilling to do this or help. I would avoid ordering from this company as from looking at other reviews, it looks like it is hit and miss whether your item will actually arrive.

Update: the item arrived after 9 days and totally smashed to pieces. Brilliant.

Date of experience: 31 August 2024

Reply from Menkind

Hello,

Thank you for leaving us a review.

We are sincerely sorry for the inconvenience caused by the delay. We have contacted our delivery provider, and we are happy to confirm that the parcel will be out for delivery shortly. We have also processed a refund for the delivery fee.

A full refund could not have been processed at the time, since the parcel was still in transit for delivery.

Rest assured, your feedback is very important to us.

If you need any help, please feel free to contact us.

The Menkind Team


Rated 5 out of 5 stars

I have bought quite a few items from…

I have bought quite a few items from Mankind for family members & have always been pleased with the quality & the quirkiness of the items. I will most likely use Mankind again & would recommend to others.

Date of experience: 28 August 2024


Rated 5 out of 5 stars

I was late ordering my son's birthday…

I was late ordering my son's birthday gift. You stated it would be with me 2 days later - and hey it was here 2 days later. Excellent service.
I ordered a telescope and my son was very pleased to receive it. It was well packaged. Great service from you. 🤩

Date of experience: 02 September 2024


Rated 5 out of 5 stars

Click and collect is very easy the…

Click and collect is very easy the website is really straightforward to order items on line, I love the staff they always go out of there way to help so friendly they leave you with the good feel factor, great all round

Date of experience: 18 August 2024


Rated 5 out of 5 stars

Fantastic tracking service

Bought a birthday gift for my dad, and had it delivered straight to him. It arrived on time, and the tracking service was fantastic - took all the worries and questions out of the process. My dad loved his gift too :-)

Date of experience: 28 August 2024


Rated 5 out of 5 stars

Menkind never disappoints

Menkind never disappoints.
Great friendly customer service, very helpful.
They take their time out to have a chat not just do a 9-5 Job. They always make recommendations, tell you about new stock coming and overall very welcoming.
Fantastic business

Date of experience: 21 August 2024


Rated 4 out of 5 stars

Fun Product.

Good product and fun to use with the kids in the garden. The bubble guns look good too.
Two minor issues though were:
1. Sometimes the bubbles were stuck together in clumps.
2. Battery a bit of a fiddle as needs to be taken out to charge and although a usb at one end it has a special connector to the gun. Why not use a standard battery.

Date of experience: 22 August 2024


Rated 5 out of 5 stars

Easy and efficient service

Used click and collect and my order was ready in minutes which was great. Easy collection, staff were polite and efficient. Rainbow lamp is gorgeous. Happy with my purchase and with a sale price 😉🌟

Date of experience: 13 August 2024