Understanding the ICC
Electric, Natural Gas, Sewer, and Water
Telephone & Telemarketers
- 988 IL Conversion FAQ
- CTIA Consumer Code For Wireless Service [83 Il. Adm. Code 736.500]
- Hearing and Speech-Impaired Consumers
- Maximum Operator Service Provider Rates Within Illinois – 2024
- Maximum Operator Service Provider Rates Within Illinois – 2023
- Prepaid Calling Service Providers
- National Do-Not-Call Registry enrollment and complaints
- Interest Rate Cases
File a Complaint
You can ask a question or file a complaint with the Commission. ICC staff will help you file your complaint and provide you with the information you need.
File a ComplaintMake a Public Comment
Illinois consumers have the option to file a public comment regarding any case being considered by the Commission. Public comments can be submitted the following ways.
Make a Public CommentReport a Gas Leak
Report a Gas Leak
Electric Choice/Plug In Illinois®
Here you can learn about electric competition in Illinois and find out how to choose a supplier and learn about additional ways to conserve energy.
- Electric Choice/Plug In Illinois®
- Customer Complaint Statistics
- Electric Choice Basics
- Local Government Electric Aggregation
Natural Gas Choice
In Illinois, some residential and small business customers have the option to purchase their natural gas supply from an Alternative Gas Supplier (AGS).
Financial Assistance Programs
Electric and Natural Gas
- LIHEAP (Illinois Low Income Energy Assistance Program)
- DCEO - 2023 Report on the Results of Operations
- Ameren Illinois Energy Assistance
- ComEd Energy Assistance
- Nicor Gas Energy Assistance
- Peoples Gas Energy Assistance
- DCEO - 2022 Report on the Results of Operations
Telephone
Water
Consumer Intervenor Compensation Fund
Smart Tips Campaigns
- Consumer assistance
- Downed power line safety
- Before You Hire A Household Goods Mover
- How to Shut Off Utilities
- Water Conservation
- Winter Storm Power Outage
- Safe Digging
- Predatory Safety Tows
- Before Switching Electric Suppliers
- Winter Energy Savings
- Keep energy costs down!
- LIHEAP Awareness
- Earth Day Flyer
- Flushing Pipes
Energy Efficiency and Conservation
There are several steps you can take to reduce energy usage and cut energy costs for your household or business. Below are links that may help you find help in reducing energy bills by eliminating energy loss and increasing efficiencies.
- EE Opt Out Application Form for Eligible Large Private Energy Customers
- Aqua Aid
- Ameren Illinois Act On Energy
- Center for Neighborhood Technologies
- ComEd - Home Savings
- Elevate Energy – Smarter energy use for all
- Illinois Environmental Protection Agency: Green Tips
- Illinois Home Weatherization Assistance Program
- KeepCool.Illinois.gov
- KeepWarm.Illinois.gov
- Nicor Gas: energySMART
- Peoples Gas: Saving Energy
- US Department of Energy: Consumer
- US Department of Energy: Energy Efficiency and Renewable Energy
- US Environmental Protection Agency: Water Conservation Tips