The small business we want to highlight today is Earl of East, a lifestyle emporium, coffee shop, and event space that began its journey as a market stall in East London. The independent brand is now running three bricks-and-mortar stores in London, supporting its four pillars; ‘Create, Curate, Collaborate, and Community’ and all of these tenets can be seen in the way they operate their physical retail spaces.
Their own sustainably made home fragrance products share shelf space with other independent brands and designers that Earl of East have curated, and their products are stocked in stores around the world. But what we really admire here at Agile Retail is how they utilise their storefronts!
To build and connect with the local community their locations go beyond simply selling their wares. Earl of East has integrated a coffee shop into their retail space, and they regularly run Workshops and classes for candle making, terrazzo tiling, terrarium building and bouquet arranging! Their commitment to collaboration and community in particular has led to new and more memorable reasons to visit their stores, and a store that keeps customers coming back.
A unique retail experience will impact customers more than you can imagine. By creating community-led activities in the same physical space that houses their products Earl of East achieves two things; they encourage customers to return to their storefront more often for a coffee or a workshop, and they also steer their customer interactions away from the transactional and further toward the experiential.
A physical storefront is the most essential tool for building a relationship with your customers. Getting face-to-face with real consumers is irreplaceable especially if you are on home turf in your own retail location. Agile Retail creates unique and purposeful storefronts, quickly! Our expert creative and build team can make your brand’s dream store a reality and we continue to change and develop the store over time to provide the perfect customer experience.
Creating a community is an essential pathway into the lives of your customers, going beyond a transactional relationship. With a physical store, this community becomes much more real! To find out how Agile Retail can help make this happen for your brand, get in touch at [email protected]!
#NationalSmallBusinessWeek #PhysicalRetail #AgileRetail #EarlofEast #Independent Brand #LifestyleBrand #Fragrance #CandleMaker
Founder at Project Giveback
6moJess! This is amazing!