Reflecting on last week’s Quarterly Business Review in Charleston, it's clear that our partnership with MUSC is a beacon of innovation and patient-centered care in healthcare. The impact of AI-driven automation and personalized patient journeys that we've embarked on together is profoundly reshaping healthcare delivery across South Carolina.
We've doubled the rate of digital patient registrations, a clear indicator of our shared commitment to enhancing patient engagement and satisfaction. This strategic advancement means that over half of all patient interactions begin digitally, streamlining the entire healthcare experience from the first point of contact.
Moreover, our initiatives in automating Revenue Cycle Management (RCM) have been transformative, allowing healthcare professionals to focus more on patient care rather than administrative tasks. This automation has not only optimized financial operations but has also resulted in a significant increase in collection rates by 13% and a reduction in no-show rates by 13%, which underscores the enhanced efficiency and patient experience we are driving together.
A standout achievement from our digital strategies is the closure of crucial care gaps, particularly highlighted by our breast cancer screening initiatives. With our technology, MUSC facilitated over 1,800 mammogram appointments scheduled digitally without any staff intervention, leading to the identification of 126 abnormal results. This success story exemplifies how digital empowerment of patients can lead to crucial health interventions and improved outcomes.
Looking ahead, we are focusing on further automating authorization, referrals, and clinical trial matching process, crucial for the fundamental transformation of the access center. This will streamline operations further and enhance service delivery, making every interaction within the healthcare journey as efficient and patient-focused as possible. Our combined effort aims to eliminate the need for phone calls, faxes, and workqueues through strategic AI deployment, simplifying processes and enhancing care delivery.
The integration of technology with robust change management and process optimization practices discussed during the QBR illustrates that while technology is a powerful tool, the holistic approach we are taking is what truly transforms healthcare delivery.
With the visionary leadership of Crystal Broj, Cory Robinson, PhD, MHA, PMP, FACHE, Dr., Eugene Hong, Caroline Brown, Patrick J Cawley and Dr. David Cole, along with operational insights from Jason Clapsaddle, MHA and Franco C., our collaborative efforts continue to set new benchmarks. We are not just adapting to the future of healthcare; we are actively creating it, ensuring it is more accessible, intuitive, and efficient for every citizen of South Carolina.