Appliance 911

This company is hands down the BEST appliance repair company I've every worked with. From the person who answered the phone, to the technician Sergey who came out to fix our Samsung Refrigerator, the service was top notch. Extremely fast response times in both phone call returns and the time in which it took Sergey to come out to fix our refrigerator. Both the phone coordinator and Sergey were extremely kind and polite in our interactions - you can tell they truly care about providing the best service possible. To top it off, not many technicians know how to fix a Samsung Refrigerator and in fact, Sergey had to fix what the previous technician broke. Sergey took the time to check every possible solution, he candidly explained to me what he was doing and again, such great, quick follow up. After my past experiences with various appliance repair people over the last 15 years, I am so happily surprised to find the high level of quality work with this company. Highly recommend!

They came back for a separate repair, and the service was just as great as the first time. Although a different technician arrived, he seemed like he was from the same family. The service was no-nonsense and faster than promised, even though they needed to order a part and return to install it at a later date. He even put up w/my little puppy helping out. The communication to order and schedule everything was flawless. I wouldn't dare use anyone else for appliance repair!

A year later and our freezer was leaking so I called again and, drum roll, Tatyana answered IMMEDIATELY just as previous service requests! She listened to my issue and called back within MINUTES saying that Eugene could arrive in a couple hours, just wow! Eugene was great and the financial arrangements remain the same.

I am demanding and expect great service from anyone I work with. Appliance 911 delivers and gets 5 stars from me. They are responsive, professional, smart, and efficient. Their techs arrive when promised and hit the ground running. And their office manager / dispatcher is a great communicator. I'm thrilled to add Appliance 911 to my roster of trusted service providers.

The hood for my stove is 25 years old and the switch broke. It gets used every day. We called Appliance 911 and were assured it could be fixed. Igor came and assessed it. They ordered the part and in a few days he replaced the part and it is in fine working order. I am so relieved not to have to get a new one !! Their price was really half what I expected for such a thing.
I recommend them highly and am grateful to have an appliance repair person.

I have used Appliance 911 twice. They have a minimum service charge that the say applies to the total bill if the repair is done. I had one good experience but the recent second experience was bad and I will not use them again.

The first was for a refrigerator that stopped cooling and the service and charges were fine. The second visit was by Igor for a stuck trash compactor. I called and they had two availabilities the following day, I took the earlier and the technician arrived on time and set to work. Although he never gave an estimate, he had completed the repair in less than 30 minutes. I assumed the charge would be $140, given the brevity of the work and that no parts were needed. Although Igor said he was applying the $140 minimum toward the charges, he insisted the total owed was $210 for his 30 minute, no parts required work for which no estimate had been given.

I paid and called Tatiana, who said she would check with the technician and call me back. She never did. When I did reach her, she provided an incoherent defense (that the charge is for the job, not the time, that I should have asked for an estimate rather than waiting for him to offer one, that he couldn't be expected tell me how much in advance how much it would cost without doing the work, etc.) Tatiana could not tell me what she believed his hourly rate to me or how she could justify a $420/hr. effective rate.

The trash compactor was repaired, but the charge was exorbitant. if you are going to use Appliance 911, be very explicit about cost and don't pay the technician and hope to work out the issue with Tatiana.

No complaints about response time, I called and mentioned our issue with a dishwasher which was erroring and left my details and got a call back 10 mins later and someone came out to the property within 2hrs. The serviceman who showed up spent a couple minutes looking at the error code and said it would cost $270 to drain a blocked hose. The callout charge is $150 so I had no good options. He was here for less than 30mins. I'll never use this company again, an absolute ripoff but they know you don't have a choice; I wouldn't use a company with such a high callout charge going forward. Avoid. I'm not sure why Yelp is marking this review as 'value' and 'quality' that's nonsense; I said no for value and left quality blank because I have no idea if the blockage is completely clear yet.

Excellent, speedy service at a very reasonable price. I highly recommend this business - you will not be disappointed!

We recently had a dishwasher problem and it was difficult to isolate if the problem was the DW or the electrical itself. Appliance 911 was here and we had issues for a minute, but Appliance 911 made everything right, as we tried to figure out the problem. Many thanks to Tatyana at Appliance 911. We will call you again!!

My refrigerator broke. I called Appliance 911. They came and then fixed it. A week later, the refrigerator broke again. They sent the same guy. He got it working. And then 4 days later it broke again. They then sent the same guy. He looked at it and did some stuff. He then told us it was fixed (even though it wasn't) and then quickly left. I called them again. Then they me that my refrigerator likely has severe damage... and I need to make another appointment with them.

Appliance 911 is earnest but incompetent. My family went a month without a properly working refrigerator because of their continuous misdiagnoses. Even after a handful of visits, it's not clear if they understood the problem or that their job was to get the refrigerator working again.

Edit- I'm perplexed that the owner denies servicing our refrigerator. I don't know if it's incompetence or intentional dishonesty. My wife spoke directly w/Tatyana. I'm looking right now at the invoices of hundreds of dollars that Appliance 911 charged us for our still broken refrigerator. As can be seen in Tatyana's response, Appliance 911 completely lacks accountability.

Once again, great service from APPLIANCE 911. The technician came right on theme and fixed my washing machine.