Updates From This Business
Our team has 18 years of experience
We can handle all your ApplianceRepair needs. Call… read more
Looking for Miele specialists ?
We can help. We specialize in all Miele appliances… read more
We specialize in Miele dishwashers
Give us a call or text at 650 213 2121 to book an… read more
Highlights from the Business
![PARTS_LABOR_GUARANTEED](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_parts_labor_guaranteed_v2@3x.yji-a745b81d717878cd9df7.png)
Parts & labor commitment
![AVAILABLE_BY_APPOINTMENT](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_available_by_appointment_v2@3x.yji-61643f38d580b49ef0e5.png)
Available by appointment
![CERTIFIED_PROFESSIONALS](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_certified_professionals_v2@3x.yji-c196de277ce62fa57609.png)
Certified professionals
Photos & videos
Services Offered
Verified by Business
Dishwasher Repair in 16 reviews
Oven Repair in 4 reviews
Dryer Repair in 3 reviews
Freezer Repair in 1 review
Refrigerator Repair in 8 reviews
Washer Repair in 4 reviews
Ice Maker Repair in 2 reviews
Range Repair in 1 review
Review Highlights
“Roshan is an expert-diagnosed the problem over the phone and had the right parts-his assistant Nash is fantastic.” in 45 reviews
“Nash did a work around that enabled my Miele, that was on its last legs, to get me thru a week of 6 houseguests.” in 25 reviews
“He cleared the error code from my dishwasher so that if there are future problems we'll be able to diagnose them properly.” in 19 reviews
About the Business
Business owner information
![Photo of Roshan O.](https://s3-media0.fl.yelpcdn.com/buphoto/dAZWYE1nNdJ_-LajWKT-Jg/90s.jpg)
Roshan O.
"Personalized Service you can trust" on all major appliances! Over 14 years of experience delivering the very best customer service and knowledge possible. We service your refrigerator, dishwasher, washer, dryer, stove, gas range, wall oven, vent hood and more. Same day in home Service and Repair of Miele, Asko, Viking, Sub Zero, Bosch, Thermador, Decor, Fisher & Paykel, DCS, KitchenAid, Jenn-Air, Kenmore, Whirlpool, GE Monogram, Samsung, LG and other major brand appliances. We also have the expertise to work with large companies such as Siemens, Solar City, Ford Land Company, and Total Property Management.
Location & Hours
Amenities and More
Ask the Community
Q:
What does 5 flashing light mean on my 19 year old Miele dishwasher?
A:
Hi, it could be related to the flood sensor activation. The dishwasher will only drain in that case.
Rovshan O., Business OwnerQ:
Do you service the Cupertino area?
A:
Hi, yes, we do. There is a $110 diagnostic fee that applies towards the repair cost.
Rovshan O., Business Owner
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Recommended Reviews
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Overall rating
91 reviews
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- Carol O.Santa Barbara, CA02Aug 13, 2024
I never right reviews but I feel I need to write this one.
Over the years we have used BayCity Appliance Service three times. Roshan repaired our oven. Nash repaired the dish washer and washing machine. Both did an excellent job. Repairs are never fun. They have the ability to make an unpleasant situation pleasant.
Carol O.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rovshan O.
Aug 13, 2024
Hi Carol,
Thank you for your kind words! I'm glad that we could help make your repair experience a positive one. We appreciate your support and look forward to serving you again.
Best,
Roshan - K E.San Carlos, CA1456Nov 27, 2023
Our oven broke two days before Thanksgiving - and we were hosting! I made a frantic call to BayCity and they offered to add us to their already busy schedule for the day. Nash arrived on time (with great communiction before the appointment). He explained the situation clearly and carefully and told us it was one of two issues with two different price points. Having been burned by repair people before, I assumed it would definitley be the higher price option, but was happily surprised that his diagnoisis was the easier and less expensive fix.
He did the repair right then and even took time to clean behind the oven while he had it out. (It has worked perfectly ever since).
I also let Nash know about an issue we have with our clothes washer. He gave me tips on how to take better care of it instead of spending money to fix it. That's pretty rare!
I had a great feeling before, during and after our experience with BayCity and would highly recommend them for any appliance repair.Helpful 0Thanks 0Love this 0Oh no 0 - Dean T.Cupertino, CA115Jun 22, 2024
My 19 year old Miele dishwasher had flashing lights at the end of the cycle. Rovshan quickly diagnosed the possible problems and gave all the options regarding possible fixes and costs. Based on all the information he gave me, I decided not to fix it (it was actually still running but w/o the boosted water temperature). He also gave me tips on cleaning it and the best replacement brands of dishwashers. I also had a ice maker that wasn't working properly, he diagnosed the problem and fixed. (It was iced up inside). Rovshan was very knowledgeable and personable. His charge for the service was reasonable. I would recommend Bay City for any appliance repairs.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rovshan O.
Jun 22, 2024
Thank you for your review, Dean!
We appreciate your recommendation and are here for any future repairs. - Amber ..Mountain View, CA011Apr 18, 2024
We wanted a second opinion after a lengthy run around with our extended warranty. Bay city came and were open and honest on their evaluation of our washing machine. He provided insight on the risk involved in replacing a control board that was obviously a highly faulty model. He was upfront about the time required for the repair and the low stock part. Ultimately we decided to purchase a new replacement and have the faulty one hauled away. I hate that we just created trash, but it was the best decision. We have saved his magnet business card and will be calling him back for any other appliance concerns that come up! A. Nice touch, he doesn't over book and allows time with each customer to not rush the job! A+++ in my book!
Helpful 0Thanks 0Love this 0Oh no 0 - Amanda S.Sunnyvale, CA0173Mar 13, 2024
Superb customer service! Excellent communication every step of the way, straightforward and reasonable price quotes, and attention to detail in task completion. Nash demonstrated his extensive knowledge, and was extremely professional, with a personality that instantly creates respect and trust. Will absolutely use for future work. Highly recommend
Helpful 0Thanks 0Love this 0Oh no 0 - Priyank P.Sunnyvale, CA1106225Sep 18, 2023
Very honest, knowledgeable fridge expert you can trust. He's not just recommending repairs but tells you the practicality of the repair and the odds of it fixing your problem. My samsung fridge isnt cooling due to widely known issue and Rovshan helped by giving me options to diagnose/repair/maintain. Highly recommend him.
Helpful 1Thanks 0Love this 1Oh no 0 - Brendan D.Cupertino, CA1338814Sep 6, 2023Updated review
Since I wrote my first review, we've had Nash over to fix several things, including our refrigerator whose compressor had gone out. He was able to diagnose the issue quickly and ordered the new part. It took a while to get the part, but once it arrived, he got the fridge up and running incredibly fast. BayCity is our automatic go-to for appliance repairs!
Helpful 0Thanks 0Love this 0Oh no 0Jul 29, 2022Previous reviewI can't say enough how great BayCity is. Rovshan is the owner, but Nash is his repair guy. They're very friendly and responsive and more importantly, they know their stuff! I had a problem with my ovens and called BayCity and was able to secure an appointment the same day. Nash did a few tests and showed me the issues (unfortunately, they're not repairable), but he was fast and efficient, and super-friendly!
I was so impressed that I set up another appointment with them to fix my dishwasher. Highly recommended! I will be calling these guys in the future! - amanda w.Mountain View, CA2102Sep 6, 2023
Roshan was really helpful and knowledgeable when he helped me with my Viking stove. I will definitely be calling him again for any other appliance help.
Helpful 0Thanks 0Love this 0Oh no 0 - Alok M.SoMa, San Francisco, CA01Sep 21, 2023
Roshan was very open, clear and responsive in discussing the issue with our washer and prompt in scheduling the service.
Nash was great! He came by and promptly fixed the issue. He was courteous and professional.
I definitely recommend BayCity Appliance Service!Helpful 0Thanks 0Love this 0Oh no 1 - Sree D.San Jose, CA5131653Oct 20, 2022
Very responsive, tried to help me diagnose the problem on the phone , so I could maybe save time and money.
Had to come to to check , but I wasnt available, didnt complain at all, I offered to pay for the no show and asked to come again again a second time. Graciously sent Nash over and Nash took one look and figured out that these GE dishwashers all have circulation pump problems and they dont last more than 2 years especially with the hard water problems in this area. Suggested I get a new good dishwasher instead of wasting a grand trying to fix the GE one which was less than 2-3 years old.Helpful 0Thanks 0Love this 0Oh no 0