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De Anza Appliance Now Services Speed Queen Laundry
De Anza Appliance provides Speed Queen laundry… read more
De Anza Appliance Now Servicing Alameda County
De Anza Appliance now offers daily appliance repair… read more
De Anza Appliance is a Neighborhood Favorite
This just in, Santa Clara NextDoor neighbors loves… read more
My Oven Temperature is Off, What do I do?
Call De Anza Appliance at (408) 996-9111 or visit… read more
De Anza Appliance & GE Partner for Warranty
De Anza Appliance finalized a partnership to provide… read more
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51 years in business
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Review Highlights
“I've used DeAnza appliance for both my house and rental property and have had nothing but great experiences.” in 21 reviews
“Fortunately, Peter's plan for the sealed system made our repair possible, everything is working perfectly...” in 30 reviews
“Tony did a great job on replacing on the unit, checked the switch, leaking, and operation of the disposal.” in 21 reviews
About the Business
Business owner information
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Roger B.
Family owned and operated since 1972, De Anza Appliance provides in-home residential appliance repair and maintenance for cooking and ventilation, dishwashers, refrigerators, and laundry appliances. De Anza Appliance also tackles commercial laundry for apartments, businesses, and laundromats. Property and Facility Managers requiring quick scheduling, experienced technicians, and communicative partners reach out to set up billing accounts for convenience. De Anza Appliance currently handles warranty repair for the Aga, Beko, Cafe, GE, Haier, Hotpoint, Lynx, Monogram, True, & Viking appliances and Insinkerator garbage disposals and point-of-use hot water heaters. De Anza Appliance's current service area includes Santa Clara County, the Greater San Jose Metropolitan area, most parts of San Mateo County, and the Tri-City area of Fremont, Newark, and Union City.
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Ask the Community
Q:
Power washer repair?
A:
Ellie, If you need a clothes or dishwasher repair please feel free to reach out at 408-996-9111 during business hours, send a service request through… more
Chris B., Business ManagerQ:
Do you buy used appliances? Have a Whirlpool electric range, in excellent condition. Changing to gas, hence looking to sell it.
A:
Priyanka, Thank you for considering us for the purchase of used appliances. At this point we just handle in home repair and maintenance and don't sell refurbished… more
Chris B.
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Overall rating
293 reviews
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- Terry R.San Jose, CA033Jan 3, 2022
We are very happy with the service De Anza Appliance provided. Initially, there was a lot of phone tag going on between Chris and me and it took a little time to get on the calendar but he always returned phone calls. When we finally did connect he stated he knew exactly what was going on and the technician, I think his name was Ken, arrived with the part and was great. He replaced the part and also took the time to clean and vacuum the entire dryer. Very knowledgeable and personable. I thanked him for taking the time to do that. He stated best to take care of it since it taken apart and avoid any potential problems in the future. Also asked when the last time was I had the vents clean to be safe in the future. Wasn't trying to sell me the service , they don't do it, just a nice guy. I was very happy with the service and will hire them again.
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Chris B.
Feb 1, 2022
Terry,
Thank you for taking a few moments to review our work with you before your appliance repair and Ken's time on hte job.
COVID has made things a little hectic getting to folks live but doing our best to maintain a high level of responsiveness.
Thank you for your business.
Chris Boucher
VP of Marketing & Operations - dee dee k.San Jose, CA08125Mar 15, 2024
de anza applaince is appreciated at our house.
day before yesterday our refrigerator stopped working. i called de anza appliance (like i did in 2019), they were courteous, prompt, and sent us a repairman, ken, who was so cool, a people person, really easy to like. we were comfortable with him right off.
ken inspected the source of the problem, assessed it, ordered new part, came back today to install it. he listens well, is efficient, taking the problem in stride & working to correct it while explaining it to us. he did us right, at a reasonable price.
i highly recommend both de anza appliance and ken. as we watched ken fixing the problem, he had our every confidence.
we enjoyed his company, i'm sure you know he's an asset to your company.
sure enough, the refrigerator is chilling nicely. he averted us having to buy a replacement, mayhap we'll get another 20 yrs from it? lol
"call de anza first" is our motto now. thanks again you guys!
~~~dee dee & mike klusHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Chris B.
Mar 25, 2024
Dee Dee & Mike,
Thank you for taking time to comment on Ken's refrigerator repair. We'll pass on these kudo's at tomorrow's meeting.
Here's to making it through the summer with chilled drinks and ice cream!
Chris Boucher
VP of Marketing & Operations - Katherine S.Campbell, CA0212Aug 26, 2024
I called De Anza Appliance to have someone come out and look at my over-the-stove microwave since it quit heating things. It turned out that it was a part that would cost around 700 dollars so I decided to instead buy a new microwave. The technician was on time, very friendly, and very honest with me about my options on whether to fix the microwave or not, which made me feel very good. I will certainly use them again should I need a repair with any of my other appliances in the house.
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Chris B.
Aug 27, 2024
Katherine,
Thank you for choosing De Anza Appliance for the diagnostics of your microwave.
Sometimes it's worth moving on from an appliance and part of the technician's diagnostics process when assisting customers.
There's very little differences in over-the-range microwaves unless you get into high-end, boutique options. We recommend Electrolux, Frigdaire, and GE options. Check out our friends at University Electric, Davie's Appliance, or Airport Appliance for Labor Day specials coming up this week.
Regards,
Chris Boucher
VP of Marketing & Operations - Julia L.San Jose, CA0396Jun 26, 2024Updated review
I called De Anza on Monday they gave me an appointment the next day. I was getting an error message on my Kenmore washer. The technician called to let me know he was on his way. He was friendly and explained what the issue was and was able to fix the issue. I would recommend De Anza Appliance to anyone looking to have an appliance fixed.
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Chris B.
Apr 25, 2017
Julia,
I'm glad we got to the bottom of the issue. Gus has been doing this for over sixteen years but sometimes veterans find something new that's a stumper. We've been blessed for our senior technician Peter moving to a training manager and he'll eventually be our next Service Manager. Between him, our President, and technical support from our manufacturer partners we can get to the bottom of any problem with enough time.
You really hit it on the spot. We never charge customers or penalize for something that doesn't work we'll try to respond with no charge service calls, reduced costs on estimates for new symptoms, or if we missed something or a part broke occasionally pass on no additional costs.
We'll let Peter and Gus know of the good work and hope to have you as a customer for many years to come.
Chris Boucher
Marketing ManagerApr 22, 2017Previous reviewThe one word I would use to describe De Anza Appliance is integrity. They stand by their work. The ice maker in my refrigerator stopped working. Gus came to the house and thought he had fixed the problem. When there was no ice 4 days later he came back again to make try something else. That didn't work and the third time he brought a Supervisor.
At this point I didn't know if it was a mistake calling De Anza since this was now the third try and I was getting frustrated. Here's the thing, they only charged me for what worked. They care about their work. It's been a few months and the ice maker works like a charm. - Ernesto R.San Jose, CA03Aug 11, 2024
De Anza was one of two companies recommended by the manufacturer of my Lynx BBQ for servicing my unit. They were chosen because of reviews by others and lived up to that reputation. They scheduled me quickly, came in at the beginning of the service call window and did a thorough check of my unit and tested that it was in working order. Very good job!
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Chris B.
Aug 11, 2024
Ernesto,
De Anza Appliance loves getting good reviews but want to make sure credit is due to the right folks.
We don't handle sales, delivery, installation, and haul-away. Perhaps that was our friends at University Electric, Davie's Appliance, or Airport Appliance.
They're all great local showrooms with locations in Alameda, San Mateo, and Santa Clara county.
It's possible we diagnosed the rodent problem and got you to one of those wonderful partners.
Regards,
Chris Boucher
VP of Marketing & Operations - Mark S.San Jose, CA019Jul 6, 2024
Our dryer repair was scheduled in a timely manner and Raye did a great job. He was quick to diagnose and had the problem resolved before he left.
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Chris B.
Jul 9, 2024
Mark,
Glad Rey could get out their quickly for your dryer repair. No more clothelines!
Chris Boucher
VP of Marketing & Operations - Kevin C.San Jose, CA175849Jan 5, 2024
On a 5-star scale, DeAnza Appliance earned a 10 today! I woke up to find that my GE washer's cycle selector knob was inoperable. I called DeAnza Appliance at 10:30. Chris, the operations manager, called me back a few minutes later to let me know that a repairman, Marcus, would be by after his lunch. Marcus arrived at noon time and resolved our issue in a matter of minutes. It would be an understatement for me to simply say that the service we received from DeAnza Appliance today exceeded expectations. It was so much more than that. The courtesy, timeliness, and professionalism I experienced from them today was impressive. I recommend them highly.
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Chris B.
Jan 10, 2024
Kevin,
Thank you for the review and wonderful blog post about how Marcos was able to lighten your day and lighten your laundry baskets with the clothes washer repair.
Have a great New Years! - Sep 3, 2021Updated review
Would you pay $316 to repair a refrigerator, or pay $2000 for a new refrigerator?
Friday midday, the freezer working fine, but the fridge section warm, not cold. Checked the air vent in the wall separating the freezer, and it's caked with ice.
I empty the freezer, defrost the freezer the entire day , and remove all the ice building up in the vent in the refrigerator.
Make an appointment for Monday morning with DeAnza appliance. $130 just for the house call.
Just my luck, a heat wave hits the Bay Area, 99 degrees Saturday, with all my food in ice chests and insulated containers covered with plastic bags of ice.
My bandage fix has the refrigerator is working again by Sunday .
Monday, appliance technician Kevin calls at 9:45am, saying he will be there in 15 minutes. Kevin, arrives wearing a mask correctly, and has shoe coverings.
I remove all food from the freezer compartment. Kevin unscrews all the screws to the shelf holders, as he needs to remove the back of the freezer compartment and thaw out the frozen water lines.
Kevin pours water down the vent opening in the refrigerator section to thaw out any remaining ice buildup, and puts a pliable glob shaped like moldable clay onto the opening to construct a patch where the insulation is gone from ice scraping over the past year. Uses a dry vat cleaner to vacuum up the excess water.
The plastic cover to unscrew the circular water filter is broken. No way to remove and replace the filter. Ice only for insulating food, not to be mixed with drinks.
Putting the shelf holders back is harder than taking things apart, as each shelf holder is different. Kevin cleans up the food stains on the bottom of the freezer with his white towel. He's always losing that towel, identical to those from a hotel room.
$316 to temporarily repair the 11 year refrigerator for another year. How long do side by side door refrigerators last? Our 11 year old Kitchen Aid floor model was by far the cheapest side by side refrigerator we could find, and has already exceeded it's life expectancy.Helpful 41Thanks 0Love this 39Oh no 1Business owner information
Chris B.
Jun 19, 2019
Robert,
Glad to help and we'll be happy to rebate the service call if you decide on service within 30 days. Sounds like you've done some price shopping, if you haven't checked out our local partners at University Electric, Airport Appliance, and Western Appliance they're all good bets.
Bosch is definitely a great brand. You might also check out Electrolux, Jenn-Air, and KitchenAid options. For something that doesn't break the bank but does an admirable job of price check out Frigidaire, particularly in their Gallery collection.
Cheers,
Chris Boucher
VP of Marketing & OperationsJun 18, 2019Previous reviewWould you pay $304 for a dishwasher repair, or pay $1000 for combined costs of the diagnostics and a new dishwasher?
Got up Sunday morning, and the dishwasher, running overnight, had not drained completely. None of the control lights on the dishwasher display were working, and no power turning on and off. Yes, we had paid our PGE bills!
Checked the electrical outlet, and it was OK.
Wife called up DeAnza Appliance Monday morning, explaining the situation. Not resolvable on the phone. They give us a window of 12pm-5pm for Tuesday.
Appliance technician Tony Rubio calls at 12:15pm, saying he will be there in 15 minutes. Arriving, Tony says the place looks familiar. Same guy who came here a year ago to fix the insinkerator, which supplies instant hot near boiling water in our kitchen sink.
Takes Tony an hour to figure out what happened. Has to disassemble the electrical component of the control panel, and test each one the circuit controls. Bimetal thermostat and OWI sensor blew out, the ones that tell you when it is safe to take out the hot dishes when they are dried.
Repair costs including parts and labor is $303.56, which will cover the $100 diagnostics. Can't remember when we got a new dishwasher, but it was when we got new granite kitchen countertops. And this was after my wife and I got married, me a second time, in December 2003!
Tony takes the serial number of the Whirlpool model, and runs it through a decoder to determine this dishwasher was manufactured in October 2006.
First dishwasher lasted from 1988 to 2006, 18 years, about the norm for dishwashers built in the late 1980s, says Tony. This dishwasher installed in 2006, and has lasted 13 years. Tony says that dishwashers from the 2000s may last 15 years. Dishwashers from the 2000s don't last as long as dishwashers from the 1980s before repair costs become significant.
If I don't repair the dishwasher, I have to pay the $100 diagnostic fee.
Have 30 days to make up my mind, whether to repair the old dishwasher, or buy a new one. Check out the prices of new dishwashers. $650 for a Bosch series 100, plus $30 for the special electrical cord, plus $120 for installation, plus $20 for hauling away the old dishwasher, plus $70 tax. Even with free delivery, you're looking at $890!
The repair can be done after ordering and waiting for the parts to arrive. Buying and installing a dishwasher will take anywhere from a few days to a few weeks, meaning wife and I, in our empty nest house, will be self employed as dish washers for a while!
Neither me nor my wife looking forward to washing dishes for days on end. Hopefully my second marriage from 2003 will last longer than my first marriage from 1984, unlike the dishwashers! - Melissa H.Redwood City, CA8920May 1, 2024
Ken was great! Very professional, thorough, and friendly. Really took his time to assess the situation with our dishwasher. Thank you Ken!! Keep up the great service!! The world needs more "Kens". Two thumbs up!!
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Chris B.
May 10, 2024
Melissa,
Thank you for the note about Ken's recent visit for your dishwasher repair.
We're glad to have him and feel free to request him next time you need us.
Regards,
Chris Boucher
VP of Markeitng & Operations - Kam M.Berkeley, CA02May 9, 2024
Could not get service before 10AM or after 3PM on Mon-Fri, which meant that I had to call in sick to work just to have them come diagnose my appliance. They charge $100-200 just to come out and a whole lot more to do normal repairs. I could not call in sick, so CALLED to CANCEL more than 24 hours ahead, and they didn't get the message. what? anyway, found way better appliance service than this - it's done by a better service, way more convenient and cheaper. skip this company.
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Chris B.
May 10, 2024
Kam,
This all sounds unusual. De Anza Appliance provides three time windows for repair, 1st call (Between 8am and 10am), AM 8am to 12:30pm and PM 12:30pm to 5:00pm. You are correct there are no later appointments available at this moment. We even have a tech that works every other Saturday. First calls aren't offered unless asked for or there's complications in scheduling and offer as a solution.
For most customers we can book same or next business day. First calls and Saturdays are the most popular appointments and might be 1-2 weeks out depending on your area.
Phones seem to be working OK. Unusual if you left a message it would be missed. There's a live dispatcher working between 9:30am and 3:00pm and returning calls and emails from 8am to 4:00pm (and often later and on weekends).
We don't charge between $100 and $200 to visit an appliance it's a fixed diagnostic service call based on area. If an estimate is approved same day, customers don't pay the service call. Though we aren't the least expensive appliance repair company, we're cheaper the factory service. All techs have over a decade's experience and combined experience over 150 years., De Anza Appliance family owned and operated since 1972. We're not a fly-by-night company.
I'm wondering if you're thinking about one of our competitors since the above time, pricing, and communication don't match our company's practices.
Chris Boucher
VP of Marketing & Operations - Sheila S.San Jose, CA211Dec 5, 2023
Very responsive but do your homework before committing to use their service. They were very clear that it was $155 for an assessment of the problem. If you use their service, then they only charge you for parts and labor and waive the $155. Technician was there for 15 minutes to confirm that ignitor needed to be replaced. Estimate for work was $425, which was way over priced in my opinion. regardless, you still have to pay the $155. In hindsight, I would've either used that money towards a new stove, or watched a YouTube video and installed a new ignitor myself. Shame on me for not doing due diligence and kudos to them for a win win business model for them.
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Chris B.
Dec 6, 2023
Sheila,
My apologies you didn't see value in the service. Each of our technicians have been in the trade for over a decade and often can come to swift diagnostics. The diagnostic service call you're paying for expertise not time (there's no hourly clock ticking while a technician figures out what's wrong.
When your'e estimate is prepared it's also a flat rate, not by time, or number of trips. If you are handy, comfortable working with gas and electricity you certainly can save yourself a lot of money using our diagnostic to complete the job.
To run jobs in the Bay Area with an office, a fleet of trucks, and support staff De Anza Appliance looses money charging only house calls, it's only profitable if an appliance is fixed. That advantage of a quick response comes from a company who invests resources in their team to take care of their customers.
Most customers we work with don't have significant experience with electricity and gas and tend to lean our expertise to assist. We're glad you have the ability to complete the repair on your own to save money.
Most repairs without parts tend to run $200 to $350 and most repairs requiring a single part tend to run $300 to $600. You're repair was right in the middle of expectations.
Regards,
Chris Boucher
VP of Marketing & Operations