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Victory Appliance Repair
Verified License
Yelp confirmed a business or employee license.Highlights from the Business
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Family-owned & operated
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Committed to quality results
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Certified professionals
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Discounts available
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Emergency services
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Free consultations
Photos & videos
Services Offered
Verified by Business
Review Highlights
“Victory ordered the parts and Sergey returned, replaced the parts, performed an OP check, and was on his way.” in 89 reviews
“Nina responded very quickly to my initial inquiry, and answered a few questions politely and very quickly.” in 52 reviews
“They were efficient, professional and fixed the problem with our dishwasher completely to our satisfaction.” in 22 reviews
Location & Hours
Amenities and More
Ask the Community
Q:
Do you repair KitchenAid toasters?
A:
Q:
Do you repair Thermado? I have a cook n vent, the vent will not go up and down but the motor is running.
A:
Yes, we do. Please contact our office at (650)479-6426 for more details.
Sergey V., Business Owner
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Overall rating
166 reviews
5 stars
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1 star
- Lynn H.San Jose, CA1219Jun 23, 2024
I highly recommend this company. I messaged them on Yelp Saturday night. Got an immediate message in return with answers to my questions. Was able to schedule service for the next day, which was Sunday during a convenient time.
Sergey, was professional, nice, knowledgeable, thorough and explained the situation. Most importantly he fixed the issue quickly and the whole process was efficient. I also appreciated the text that he sent letting me know that he was on his way, his ETA and was on time.
Thank you for fixing my dryer issues!Helpful 0Thanks 0Love this 0Oh no 0 - Warren J.El Granada, CA22310Aug 26, 2024
Had a problem with our microwave: delay after pressing the selection. Sergey came and fixed the problem in a few minutes. Apparently the power connection was just a bit weak.
Excellent repair!Helpful 0Thanks 0Love this 0Oh no 0 - Jul 8, 2024
My dryer just stopped working this past weekend and of course we had a few loads of laundry to do! I message Nina and she responds immediately! I requested repair service Sunday evening and she schedules Sergey to come by the next day/morning. Sergey comes on time and fixes the Dryer (replaces fuse) within a few hours. He is always telling me what's up and I feel the pricing is fair per parts and labor. He does a full deep cleaning of the lint that got caught up within the Dryer. I'll use their services in the future. They do accept Zelle as form of payment which is convenient for me.
Helpful 0Thanks 0Love this 0Oh no 0 - Nils L.Brookline, MA01Aug 28, 2024
Impressively fast. I reached out of Wednesday and within fifteen minutes scheduled a diagnostic for the next day, parts were delivered Saturday and Sergey was there Sunday at noon doing the fix. I don't want to get them trapped into people expecting service on a Sunday, but it should be noted that seems to be the kind of excellent care they offer. A+ work and great guy!
Helpful 0Thanks 0Love this 0Oh no 0 - Kathleen D.Seattle, WA43328Jun 27, 2024Updated review
We called Sergey out to look at our fridge's ice maker that wasn't working. He came out quickly within a couple days. He diagnosed the issue and explained what went wrong and what he suggested, and his office followed up within a couple business days with the parts/labor quote to fix the issue. Not sure what happened with our first experience where the office didn't follow up, but no issues this time. As always, we appreciate Sergey's expertise and quick response!
Helpful 0Thanks 0Love this 0Oh no 0Jun 5, 2024Previous reviewThey replied quickly to our request and came out the next day. We had a range that had a broken oven and burner, and a washer that wasn't draining. Sergey was knowledgeable and diagnosed the issues, and fixed what he could on his visit (oven and burner). He said he'd send in a request to his office to quote us on the burner replacement since it needed new parts. We never heard back about the burner even after following up a few times. Since we were at a long term, we decided we could just live without all the burners, but annoying that the office never followed through on the part.
- Yukie D.Hollister, CA5216May 29, 2024
highly recommended. They replied quickly to the request. Came on time, very professional. Not only the dishwasher is fixed, Sergey clearly explained the issue. And treated our dishwasher with care. We use bosch dishwasher if anyone with similar issue can ask them. And they are not expensive. Thank you very much!
Helpful 0Thanks 0Love this 0Oh no 0 - Mary L.Santa Cruz, CA07Jul 3, 2024
We got a call immediately, had an appointment set up w/i hours and our washer was fixed and tuned up w/i an hour! Fast, friendly, knowledgeable and efficient! We now have a "go to" appliance repair!
Helpful 0Thanks 0Love this 0Oh no 0 - Ro S.Mountain View, CA111255Jul 17, 2023
Very happy and satisfied with Sergy. He is honest as he is humble. Explained and showed us what the problem was. He fixed our refrigerator which had a fan frozen that caused the fridge not to cool down to 34 degrees. We thought we'd have to buy a new fridge. Appreciate Sergy and the great job he did. We will go to them from now on!
Apologize if I misspelled his name.Helpful 1Thanks 0Love this 1Oh no 0 - Quynh P.San Francisco, CA2778Oct 21, 2023
Gave them my address and they confirmed the appointment. Waiting a couple of hours for them and they called and said they don't service my area after confirming the appointment with the correct address sent to them. The person that sets up the appointment is completely unprofessional and condescending. Just gave me an attitude when she completely messed up. I wouldn't waste my time with this company. You should definitely go find someone else to service your appliances
I would give them a zero star if possible
She definitely needs some training on customer serviceHelpful 2Thanks 1Love this 1Oh no 1 - Michael P.San Jose, CA1316Apr 3, 2024
Very highly recommended. Contact setting up appointment was excellent. Nina was very helpful and courteous. Sergey handled the repair of my Kenmore dryer. Sergey was very prompt and very courteous. The repair was quickly, efficiently and professionally done. Overall experience was excellent. Again, very highly recommended.
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