Grove Way Mini Storage

We all know finding and renting a U-Haul truck can be a pain in the you-know-what. Recently, I needed a day rental of a van to pick up a rather large dinner table. I noticed two here at the Grove Mini Storage. Reserving and picking up was fairly straight forward through the U-Haul website. The van was only 20 dollars a day plus 79 cents per mile. I showed up at the reservation time and had to wait a few minutes for the attendant at the mini-storage office, however. Turns out he has fixed lunch time. Anyway, after dent inspection and a peek inside I digitally signed the forms and was on my way. I have to say, my only criticism was the cleanliness of the van; I mean I was not expecting new car smell but there was a large amount of pet hair (I assume) inside the van. It was not a deal breaker. I recommend you mark off all the dents etc. during your walk around when you pick up just in case.

Overall, I was happy for the easy process in both finding a van to rent, and, going through the process of pick up, drop off, and paying here at Grove Mini Storage.

Maaaaan I called 500 uhauls it felt like they all talking about nope we can't do that nope none available I called this place dude who I found out later name to be Omar was like very nice about not having it and even took my number and said if anyone turns one in early I will contact you if it's okay. Now that something I can't say most places do these fools say that never call. Maaaan I'm still sitting 30 mins later phone ring didn't wanna answer it cuz like you I don't know the number so glad I did!! Omar like hey bro you still around I'm like helll yea he goes good news someone brought one back i dam near ran up there! Get up there and the man matches the vibes on the phone cool AF super chill Informative and got me the cleanest dam uhaul out I had girls all in the windows so make sure you come here I'm telling You

Karen is the sweetest! I love her. She's always so nice and funny. She helped us quickly. Got us the best price. She even brought in a light in our unit the day we were moving in because it was pretty dark in there. She explained everything thoroughly. Once we moved our stuff in, i don't know why we assumed they have the locks, dumb of us, then again this is our first storage ever! So we left it open the entire day until the next. We got there the next day and Karen let us know that we left it open, as soon as we left the day before she went to go check and noticed it was open so she locked it for us. And we went immediately to buy a lock. Put it on. She was so sweet.

The only downfall is this place is only open from like 9-6. And we can't get in the unit after that. You also always have to go in the office and sign a check in & out paper. Not sure what that's for. But i guess safety. That way she knows who goes in & out.

I would definitely recommend this place to anyone looking for a storage.

Reserved a van through Uhaul at this location and at the last minute the order was cancelled. Thank goodness I had a back up plan or I would have been in real trouble.

Terrible service. I reserved a uhaul online and was called after my confirmed reservation to be told that my reservation was being given away to someone else. So what's the point of a reservation. Terrible customer service I highly do NOT recommend. They didn't even offer to help me book at a nearby location.

I had reserved a U-Haul van from this location and went to pick it up at the designated time. No one was there. Sign said they were open. I called, knocked and left messages and no calls were returned. The van was sitting front too. I had to contact Uhaul and pick up at a different location. Tried to do this locally and ended up having to drive down into Hayward. Very disappointing.

I came by to rent a unit I needed on short notice. The gentleman that opened the door was in sweats and said they're not working. He offered to give me some information while he waited for a plumber and rambled some prices without even knowing what I was looking for. I went elsewhere.

I'd like to thank Omar personally for making this a seamless experience. Very easy to reserve without going to the office. and communication was excellent. I actually got phone calls back most places never returned my calls

I have been with Grove Way Mini Storage since2010. Karen Shue has been my go-to person there since the beginning. She always has her "happy face" on when helping me, a new client or a random person wanting a place to sleep for the night. (I know! Weird but true.)She is so kind while trying to explain that Grove Way is a Rental Facility to put your THINGS not PEOPLE. If she is not in when I call with a question, I just call back later because the answer always sounds better when it comes from Karen.
I also use another facility in town (rhymes with Mublic) (I have a lot of STUFF!) I wish that everything was with Grove Way. I always feel in the way when I get a key to unlock their carts. Not the best way to keep clients.
It will be a sad/happy day when I get to Tennessee. I will have my stuff but I won't get to say"hi" to Karen when I visit my space.

This is probably one of the better storage places I like. My family has been coming here for years and haven't stayed with any other storage since. Karen is great and always talkative to her customers when they are on site.

Keep up the good work!