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John’s Appliance Repairs & Handyman Services
Updates From This Business
replacing floor tiles
replacing floor tiles
Repair and install door
fast quality reliable
Fully jobs
complete remodeling of the kitchen, installation of… read more
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Certified professionals
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Parts & labor commitment
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Committed to repairs
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Review Highlights
“The service was great and courteous (and respectful of COVID-19 measures).” in 2 reviews
“John and his partner repaired and replaced an awkward hanging pendant light built and installed in 1965.” in 5 reviews
“Quick to respond, arrived on time and proceeded to complete his no-fuss repair.” in 2 reviews
About the Business
Business owner information
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John W.
We are a local company that specializes in installation and repairs of all household appliances and A/C HVAC. We also provide most of all possible handyman services. We work on all brands of home appliances such as Whirlpool, Kitchen Aid, Kenmore, GE, Frigidaire, Samsung, LG, Bosch, etc. We provide 3 month warranty on parts and labor. We do what's best for the customer and provide competitive pricing.
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Overall rating
81 reviews
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1 star
- Oscar C.Hayward, CA03Feb 2, 2024
They installed a new range hood and did a great job. It was more complicated than anticipated. Thank you!
Helpful 0Thanks 0Love this 0Oh no 0 - Guillermo L.San Francisco, CA0151Aug 9, 2024
We needed closet and plumbing repairs. The guys were very efficient and timely. Good job!
Helpful 0Thanks 0Love this 0Oh no 0 - Apr 3, 2023Updated review
Just want to reiterate, DO NOT use this business. I feel even more strongly about this after John responded to my first review.
Here's the response John posted (I'm also attaching a screenshot in case he deletes):
"We are always happy to help you, we really give the lowest prices for the highest quality work. What can I offer you, the guarantee for the work has already expired, the manager sent you an invoice for the work, I'm sure that another part has broken, if you want we can come to you for free and see how we can help you, we areflexible and adequate, write me your text message on the phone and we will be happy to solve your problem or write your phone number for communication and I will contact you without fail and help you. Your son said that you need help, and We repeatedly called you on your old phone with offers to help, but you did not answer, I contacted a neighbor, he promised to call back if help was needed, but did not call back. I'm sure we can resolve the misunderstanding if that's what you want to resolve."
Here's why this doesn't make sense:
A. I never got an invoice for the broken part. I had a lot of trouble contacting them to even get this information and it was all over text.
B. I don't have a son. I have two daughters, age 2 and 4. I'd be very surprised if they told John's company that I need help.
C. I don't have an old phone, my number has not changed since about 2008.
D. I see my neighbors almost every day, John most definitely did not contact them.
He also messaged me saying he would help me for free only if I update the review to 5 stars first (screenshot also attached). This is against Yelps terms of service, I have reported this behavior.Helpful 2Thanks 1Love this 0Oh no 0Business owner information
John J.
Mar 17, 2023
We are always happy to help you, we really give the lowest prices for the highest quality work. What can I offer you, the guarantee for the work has already expired, the manager sent you an invoice for the work, I'm sure that another part has broken, if you want we can come to you for free and see how we can help you, we areflexible and adequate, write me your text message on the phone and we will be happy to solve your problem or write your phone number for communication and I will contact you without fail and help you. Your son said that you need help, and We repeatedly called you on your old phone with offers to help, but you did not answer, I contacted a neighbor, he promised to call back if help was needed, but did not call back. I'm sure we can resolve the misunderstanding if that's what you want to resolve.
Mar 17, 2023Previous reviewMy review is for my experience with John's Appliance Repairs in August 2022. I drafted this review back in August so I wouldn't forget the details, but I waited until now to post so that a) my review wouldn't be just an immediate emotional response and b) I had time to get work done through another company for comparison.
After seeing how this company has responded to other negative reviews, I also know that John is going to reply to this with a counterargument. See my profile - I am a real person, I have written thousands of reviews, and I am giving a full, honest account of what happened.
Suffice to say that I should have heeded the warnings of all the other reviewers complaining about overcharging. They charged me $150 JUST to reconnect the gas line to my stove. True, in my initial phone call, I did not mention that the gas line to the stove had been disconnected. I had watched PG&E disconnect it that very morning and it took that PG&E person all of 3 minutes to turn a valve with a wrench, and he did not have to move the stove to do this. I really did not think this was even worth mentioning. I also had friends who were offering to reconnect my gas line for me, as they had just done a renovation and did this practically every day.
As I mention below, the owner did give me an out, but I felt very cornered and the technicians were already starting the work as I was arguing with the owner on the phone about the insane additional price.
To this company's credit, here are some PROS of my experience:
- Quick response. I had someone at my house within an hour.
- Responsive communication. Unlike most companies, John was willing to talk to a technician and give me an initial estimate on the work to be done ($150 to fix the burner). When they came over, yes, the technicians themselves didn't speak English too well, but they got someone on the phone (I think John) to help translate.
- Lower diagnostic cost than other companies ($80 vs $85).
- Technicians were conscientious of cleaning around and behind the stove when they did their work.
However, here are the CONS of my experience. I'll give a timeline of what happened:
- Technician comes over for the diagnostic. Sees the gas line is disconnected. Has to leave to get more tools (no mention of additional cost).
- He comes back with a 2nd technician. They move the stove away from the countertop. They tell me, yes it is $150 to fix the burner, and an ADDITIONAL $150 to reconnect the gas line.
- I am honestly shocked at the $150 to reconnect the gas line. I say I will reconnect it MYSELF because I don't want to pay the $150 for that work. They don't allow me to. They say there's safety/liability involved, and yes disconnecting it is easy but reconnecting it is harder.
- I keep pushing and ask why the charge, but at this point there is a language barrier so they get someone on the phone (maybe John). John and I talk back and forth for a while, sometimes involving the technicians in the conversation. They stand their ground, they say this is the market cost, I will not find anything cheaper. John says they cannot go any lower on the cost and if I want they can just not do any work (although the technicians have already reconnected the gas line, while I'm having this whole conversation, and then I would also be out the $80 diagnostic fee). John says I did not mention the gas line was disconnected (this is true. This is something that didn't even occur to me to mention).
- In the end they realize the stove issue is bigger than they originally thought and it's going to be $400 + parts to fix that. I don't have to decide today if I want that work done, but they would look into the costs for the additional parts and get back to me. Fine, my issue is not with the costs of the stove itself. It's the fact that I paid $150 for them to literally turn a screw and reconnect the gas line.
I have asked many neighbors about this cost and they all say it's highway robbery. I called several other appliance repair companies and they all say if they are fixing a stove, there is no additional cost to just reconnect the gas line.
By the way, I waited 10 days and got no response from John's company about the cost of the additional parts. Communication was VERY difficult - I called and spoke to several people at the company who didn't understand my question and all just wanted to get me scheduled with an initial diagnostic appointment. Finally I got through to them that I already had an appointment and was just waiting on the follow-up promised to me about the cost of the additional parts. It was going to be $400 labor + $150 for the parts for the fix.
Recently I had a different company come over. They charged me $225 to try to fix the stove issue from the outside, with no promises that it would work, and unfortunately it didn't. They said it would cost over $1000 in labor for any additional attempt, which would involve basically taking apart the entire stove to get to the inside. - Axl r.Alameda, CA613723Dec 5, 2023
I hired them for a dishwasher repair project in which I reported of a dishwasher generated error code suggestive of a clogged dishwasher as the water was not draining and accumulating at the base of the dishwasher
They agreed to provide this repair service for $200. However during their service visit, the angle valve below the sink started to leak that was not previously leaking.
This damage to the valve created a bigger issue and they quoted additional $400 plus cost of the valve to perform this new job. They also told me that will have to shut down the water of the entire apartment building
I did not pursue the additional valve replacement project with them as their quoted price was very high plus it was extremely hard to communicate with them.
I got the same valve replaced from a different plumber for $185 (including the price of the valve) without having to shut off the water of the entire building.
I DO NOT recommend them to the yelp community due to their poor communication skills and unfair prices.
They said they have 20+ years of work experience that was clearly not reflected during this project.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
John J.
Dec 5, 2023
There is no need to blame the problems of bad faucets on the craftsmen who did not install them. If you install cheap taps, they will start leaking again in a year or as soon as you close them.
- MICHAEL L. S.San Francisco, CA05926Mar 14, 2023
"John" and Dmitry did a nice job on a very custom installation of a range exhaust hood in a rental unit I manage. A couple of other companies either declined to offer an estimate ("too custom for us") or rather much higher (60%) higher bid than John offered. J&D showed up pretty close to on time, did the job as bid though it required a LOT of workarounds and customization due to the space this (rather fancy) range hood insert was fitting into. 7 hours later, it was done. cleanup was done reasonably well. Their Russian (?? I didn't ask, but ... ) was a little thick, but with Google translate we got through it pretty well.
Helpful 1Thanks 0Love this 0Oh no 0 - Chase K.San Francisco, CA1101Dec 22, 2022
Did good work, nice enough guys, fleeced me on price. I agreed to a job cost upfront thinking it was a bigger job, ended up taking them about an hour to patch some duct holes.
My fault for not trying to fix it myself first, lesson learned.Helpful 1Thanks 0Love this 1Oh no 1Business owner information
John J.
Dec 22, 2022
All the work was done at 5 *, you were satisfied, we even did more than you paid for our 20 experience, we don’t understand why 3 *. We wish you a Merry Christmas, I hope you stay well. We will be grateful if you still put 5 *. Thank you in advance.
- Andrew H.Dublin, CA02Apr 1, 2024
The two gentlemen arrived to replace our faucet and sink water heater. They completed the job swiftly and maintained excellent communication throughout the process. They quickly identified the necessary parts and provided clear explanations regarding what was needed.
Helpful 0Thanks 0Love this 0Oh no 0 - Michelle Y.Downtown Berkeley, Berkeley, CA122221Dec 31, 2021
BEWARE!!!
Do not do business with these people. They will rob you! Look at the conversation I screenshot below. I created a project on Yelp to get quotes from different businesses to install my blinds. Other businesses quoted me $200 to $300 for my entire project. So when John's repair came back to me with a "flat rate" of $150, I agreed. Imagine my surprise and disgust when they finished the job in an hour and told me I owe them $800! Don't use the words, "flat rate" if you don't understand the meaning behind this phrase. Beware of these people. They will scan you.Helpful 9Thanks 1Love this 1Oh no 0Business owner information
John J.
Dec 31, 2021
I'm sorry, I'm sorry, it's not my fault that you can't read, I indicated to you for 1, I already gave you a good 50% discount, usually on holidays and weekends, as a professional with 20 years of experience, they pay me $ 300 for installing one blind , and you wanted to be supplied with 5 large blinds with dismantling for $ 300 at $ 50 apiece on a weekend this does not happen. Happy New Year to you.
- 72238388Nov 7, 2021
Our front door wouldn't open or close due to the wood under the bottom of the door frame being rotted and swelling. I used Yelp to bid the job and got a fast reply from John's Repairs. They came out on a Sunday and did the job fast and well. They cut out the rotted section, replaced it with new wood, sealed it and install a combination of the old base with new metal. I was pleased with the final result. I'll have to sand and paint the finished work on my own. But, I'm happy with the professional work they did. I would use them again and recommend them. See pictures for the step by step work pre & post.
Helpful 1Thanks 0Love this 1Oh no 0 - Nancy M.Sausalito, CA28121Dec 8, 2023
They responded quite quickly but, at our request, did not solve the problem. The issue is somewhat complicated so we will return to it after the holiday. Two very nice gentlemen really tried to make the repair but also understood that we wished to wait.
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