Umbrella Global Bus & Charter

A few weeks ago (towards the beginning of May), myself and a group (through a group moderator paying for the ride(s) to and from Palo Alto), I had my first experience with your chartered bus company to San Jose. I thought the experience was rather expected. Although the bus driver came earlier than was asked (to which the driver pulled away and pulled up to the block where our group's lodging was), the driver later came closer to the pickup time with a nice attitude. He drove us to the location with what seemed like no problems and even told our moderator how close the later pickup would be from the drop-off point.

Thought the Wi-Fi on the bus was a neat idea - although I never needed it myself. Projective passengers: (you'll find the network name and password up just above the center of the front cabin's windows). I've never found that on any other bus or transit item - which was rather neat and expressive of their use.

He got to and from the locations easily - although going around a curve or two got a little tricky and you could feel he went over the one curb getting to the destination. Not a biggie on my point.

I, myself, do not live even close to San Francisco, but if I ever do return, I'll see about looking into book a ride with your company.

We used them for our wedding in Sonoma, they were punctual, clean and priced more affordably than some of the Napa/Sonoma bus charter companies. Raphael was very responsive on the phone, although slightly less so on e-mail. Would use again!

We are regular customers of this reliable company. Primarily, we use limo service to transport us from our home in San Francisco to SFO. The value is outstanding and our drivers are always professional and on time. The limos are clean and in great condition. Highly recommended!

I used Umbrella for my company's 25 person offsite/ retreat this winter. Slava was our driver and was so accommodating and nice. He was on time and very professional. Not to mention, a great driver as he took us up the windy roads along highway 1 up the coast to Jenner, CA with all of our luggage. He picked us up early in the morning on the way back and dropped us off at SFO. Great experience, great communicators via txt, and I would recommend this company for a corporate job anytime.

They have a 24/7 service which makes it great about them. I also enjoy the ride with them. They have the best service ever as far as bus service goes. I would use them again.

Raphael reached out to me to take note of the incident. Apparently they were double booked on our wedding day with an event that occurs annually and rather than cancel our reservation they utilized a partner to service our reservation. Although I prefer the company communicate the change in plans up front, I appreciate that he took the time to reach out to explain and correct the situation. I realize that my experience was inconsistent with the experience of others (which lead me to use Umbrella in the first place) and I would consider booking with Umbrella again.

I needed to book a ride to the airport for my daughter & I literally gave them a couple hour notice and they were able to accommodate us. They were very professional on the phone. They gave me the total and took the payment over the phone. They emailed me a receipt and info on the driver. Price was decent and it included gratuity. This was a nice option that way my daughter didn't have to pay out of her pocket nor worry about how much to tip. The driver arrived on time and got her to the airport safe and sound.

I would recommend them and use them again next time I'm in town.

I hired Umbrella to perform a shuttle service for my wedding out in Placerville and I'm a little conflicted about my experience. Raphael was very unresponsive via email. First he claimed that my emails "got filtered out", but then 2 more emails and a week later I finally get another response. Then 3 emails and 3 WHOLE WEEKS later he apologizes and says he was out of town and away from email on PTO and that he'll respond to me that afternoon. He doesn't respond for another WEEK, finally giving me a bookable link to pay for/confirm the reservation (at this point we had been at this for 2 months). He then goes radio-silent and I don't hear from him again. Was this a fluke? Was this normal in the bus charter industry? Was he dead? I was busy with planning so I didn't have time to find another shuttle service, so closed my eyes and said a prayer...and come wedding time...lo and behold...the bus showed up at the arranged time/place, looking like a brand new, jet black spaceship. The driver was courteous, punctual, super nice, and he drove back and forth for the entire day with no complaint. The bus was squeaky clean and very comfortable. My guests were immensely impressed...they really enjoyed the ride and had nothing but nice things to say about it. So.......a fantastic bus with a great driver, but a less-than-perfect reservation process. You may have to badger them for information and to confirm your trip details, but it will may all work out in the end with a fabulous and comfortable ride for your passengers.

I was nervous booking with SF Limo Express for the first time; as I usually never have pleasant experiences with limo services. But I decided to book with them on faith in regards to their yelp reviews.

I was soon relieved about my decision when they called prior to their arrival and showed up fifteen minutes early. I was very impressed by their level of service and professionalism. I rented the 14 passenger Sprinter - it was well kept, clean, and looked as advertised in the pictures.

Our driver, Benny, was reliable. He remained in contact and was easy to get a hold of throughout our 13 hour scheduled event. I had a custom drop-off/pick-up schedule which they were able to accommodate no problem!

I'll definitely be using them for any events I have in the future!

Have you tried chartering a bus? It's terrifying - 20% of the reviews of any bus company describe how they were stranded and humiliated in front of family when the bus did not show. One guy who we almost booked with started being really sullen and I found out he was indicted for embezzlement 2 years ago!!!

Ben was amazing, the bus was leather and new, and everything went perfectly. I recommend this company 100% for how they saved our wedding event north of GGB. Ben recommended a winery as a save after other locales fell through. He is solid gold.