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Services Offered
Verified by Business
Appliance repair
Washer repair
Dryer repair
Review Highlights
“The first time I went to them, I was having problems with my washer and looked for an expert in Whirlpool washing machine repair.” in 2 reviews
“Alex really seemed to know what he was doing and I barely had to explain anything to him, it was great!” in 3 reviews
“Called and Sardis came within a day, diagnosed and showed me where/how it was broken, showed me the parts he needed online.” in 3 reviews
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About the Business
Business owner information
![Photo of Alex E.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Alex E.
When Washer & Dryer Pros started as a company, we set out to accomplish one primary goal: to provide the best possible washing machine repair and dryer repair services for our local customers, to leave them as happy as possible with their washer or dryer repair experience. Our main specialties: - Kenmore washing machine repair - Kenmore dryer repair - Maytag washing machine repair - Maytag dryer repair - GE washing machine repair - GE dryer repair - Whirlpool washing machine repair - Whirlpool dryer repair - Amana washing machine repair - Amana dryer repair - Frigidaire washing machine repair - Frigidaire dryer repair
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![Photo of Username](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-19e0a8ff85b15f4bbd79.png)
Overall rating
18 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Jeff S.San Francisco, CA01618Jul 28, 2016Purchased a Yelp Deal
My washing machine was acting up a few weekends back and it drove me crazy! The darn thing wasn't spinning or draining! I didn't want to wait around or try to ask people for recommendations, so I hopped online and decided to try Washer Dryer Pros because they seemed to be able to handle Kenmore washing machine repair. I must say, they did great on my Kenmore washing machine repair job and had everything working like new within just a few hours. Very satisfied and would highly recommend these guys -- they were also friendly which is always good to have.
Helpful 1Thanks 0Love this 0Oh no 0 - Denise G.San Francisco, CA01Apr 3, 2024
Phew...thank goodness for Leon from Washer Dryer Pros who came quickly to evaluate, ordered the parts, and had our aging dryer back in action within a week. I am so relieved that we did not need to replace it. I hope I do not need to call them for awhile, but when I do, I will not hesitate.
Helpful 0Thanks 0Love this 0Oh no 0 - Arthur C.Vallejo, CA02Apr 25, 2024
I definitely do not trust this company. I called Washer Dryer Pro on 25th Ave for a service call in the morning. The service technician will call me in advance between 4 and 6 pm. The service call will be $95 but will be absorbed if I need his work. With no advance notification, a gentleman showed up at my doorsteps around 5pm. He went to work without showing any identification. He charged me $275 afterwards. I paid him with credit card and asked for his business card. He told me I can see it in the invoice through my email. Then he left. Of course there is no invoice in my email. Then I looked at my bank statement, it turned out the company is not Washer and Dryer Pro and the address is 44th Ave instead of 25th. I felt like being played. Be very careful with this outfit. I certainly will not repeat the same mistake again. I had paid my fee.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Alex E.
Jul 31, 2024
Dear readers, we do not recognize this person as our customer. Please disregard this ridiculous review.
- Shane N.San Francisco, CA19Dec 23, 2022
Our washing machine broke and spilled water all over our hardwood floors... just in time for Christmas
Leon from Washer Dryer Pros came out within a few hours of our call and was fantastic. He was able to identify the problem quickly, and got the parts to fix our washing machine the next morning. Throughout the process he answered all of my questions and had a great sense of humor.
Cannot recommend these guys enough. I hope I never have to deal with a broken washer and water damage again, but if I do I'm calling LeonHelpful 0Thanks 0Love this 0Oh no 0 - Tina T.San Francisco, CA225192235Nov 20, 2020
Our front loading gasket needed a cleaning and we foolishly took it out to clean, thinking we would be able to put it back in ourselves. Five hours of trying to put the gasket and springs back in ourselves, we gave up and decided to hire someone to do it. Apparently, this job is not for the faint of heart. I contacted several appliance repair businesses and all were very busy and told us it's quite a difficult task.
We called Washer Dryer Pros and were able to book an appointment for the following day. Dimetri came to our rescue and called ahead of time to let us know he was able to stop by earlier than planned. He was super friendly and explained the process. The job was not easy but he got it done. He asked if we needed anything else looked at. We told him our range knob can use replacing. He followed up later that day to give us some great options.
AWESOME customer service, quick and friendly service, great communication, and follow through. We cannot recommend Dimetri from Washer Dryer Pros enough. Price was about on par or a little lower than other places we were quoted. The most important thing is that they were able to come out quickly and got the job done.Helpful 3Thanks 0Love this 2Oh no 0 - Donald W.San Francisco, CA0256Nov 27, 2020
This review is long overdue, by several years, but I recently ran across the technicians card (Artem D. - who may no loner be and employee), and I've never forgotten the outstanding service and repair done to my niece's washing machine. Artem was very friendly and knowledgeable. His attitude and demeanor instilled confidence that all would be well. And it has been; it's still working beautifully. I'm glad to see the business still operating, and will recommend you, now that I've found the card. Thank you.
Helpful 2Thanks 0Love this 1Oh no 0 - Dominoe D. C.San Francisco, CA222154Apr 30, 2018
They are VERY unprofessional.
I called & made an appointment for a repair man to come over on a Saturday afternoon between 1-3pm.
I wasted my ENTIRE SATURDAY waiting for him/her to show up, THEY NEVER DID!!
No call or text from them, NADA!!
When I called them on Monday to ask the heck happened, the woman I spoke to said that, the tech said that HE CAME TO MY HOUSE & SAID THAT MY W/D WEREN'T INSTALLED YET!!
She said that they can't service appliances that aren't installed yet!!!
She said that the technician HAD PHOTOS OF MY WASHER & DRYER!!
What the F**K?!?!!!
Photos?
How would they know what my W/D looks like?
NO ONE CAME TO MY HOUSE!!
These people are the WORST!!
Look elsewhere for service for your washer & dryer.Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Alex E.
May 4, 2018
Hello Ryan.
We came to your place on Saturday and discovered your washer and dryer weren't installed. Here is a picture tech made at the time. You weren't home in person and did not pick up the phone when we called you. You review has nothing to do with service we provide for our real customers. Shame on you.
https://www.dropbox.com/s/9e6klkfxsykd4zd/032F94F2-9810-430D-9C36-9C5625B4880D.jpeg?dl=0 - Stan m.San Francisco, CA114Sep 5, 2018
Day started with a leaking Maytag washer which made whole family panic. I called , made appointment for same day, Emil came by and diagnosed and fixed problem in less then an hour.
Very happy with there service and the price, absolutely will call them again.Helpful 1Thanks 0Love this 1Oh no 0 - Dec 26, 2018
Leon arrived on time and worked very hard to find a solution for our dryer problem. He was very patient and demonstrated a strong work ethic. We were very pleased by his work and very happy that our dryer is working again. -Victoria
Helpful 0Thanks 0Love this 0Oh no 0 - pedro w.San Francisco, CA820Oct 25, 2018
Funny giving five stars for bad news. These folks came out for an odd Samsung washing machine problem (tl;dr - don't buy samsung washers) where it wouldn't finish cycles in any reasonable amount of time...loads might complete in six hours and never error out. First technician that came out was a bit perplexed and after doing diagnoses, he said "I could replace the main board, but don't really want to as I don't have a concrete reason why it's not working. I could replace it, charge you and you may still have the same problem". Totally fair (and considerate). He said, let me do some more homework on this and escalate. A few days later, their senior technician came out and did a pretty exhaustive evaluation and determined that the spinner had essentially warped a bit and caused it to be out of round so it can't ever spin without triggering a restart for imbalance. He said that it would be about $300 to replace the spinner + a ton of labor to repair, so buying a new machine was the best option instead of fixing that one.
Since they couldn't fix it (well, he could, but not in good conscience), they didn't charge me. Yay!
I was impressed with their thorough and methodical approach to diagnosing and fixing my stuff, and when it came down to something that wasn't economical to fix, they said so. Top notch.Helpful 0Thanks 0Love this 0Oh no 0 - Reef W.San Francisco, CA01Oct 31, 2018
I am usually a do it yourselfer with this kind of stuff, but I was stumped on why our washer was sometimes not bringing any water in.
Dmitri came out and was about as knowledgeable as you could hope for and quickly came up with some potential causes.
Unfortunately, due to the really awkward way our stackable washer dryer are crammed into this closet, we weren't able to pull it all out while he was there. Pulling it all apart is not something I would expect of any repair man.
I pulled it all apart the next day and finally got to the non-flooding mechanism valve thing that he thought was the culprit. I was able to route the water around it and BOOM we were up and running again.
Totally worth the $ to have him come out and point me in the right direction as it saved countless hours of me being out of my league. And next time I will probably call them right away to save myself even more time.Helpful 0Thanks 0Love this 0Oh no 0
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