Love Guru
Overall Satisfaction with Guru
As a customer success manager, I often need to find information and know that it is up-to-date. Our internal drive had a lot of duplicate information so it was tough to know if the information was accurate. Guru helps us keep our information standardized and organized so we can provide our customers with the best information possible. It's never fun to realize that you provided out of date information to a customer. Guru helps our teams avoid this issue!
Pros
- Makes sure accurate information is shared across our company
- Securely stores internal information
- Allows employees to share up-to-date information with customers
Cons
- Would love to be able to highlight information in Guru cards
- The chrome extension often logs me out of Guru.
- Better integration with Slack
- Less customer escalations
- Decreased time to find information
- Less stress for employees
Do you think Guru delivers good value for the price?
Not sure
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes
Comments
Please log in to join the conversation