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Guru

Guru

Starting at $12 per month per user
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Overview

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…

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Learn from top reviewers

Great training support tool!

Rating: 8 out of 10
August 27, 2024
IncentivizedVetted ReviewVerified User
Everything from training to processes and new systems. The team has full visibility of different areas of work. We are a 12-space coworking company, and the biggest challenge ...
Continue reading
Manuela Gomes
Employee - Other
Facilities Coordinator
Work.Life
Guru5 years of experience

Guru is a wise partner.

Rating: 9 out of 10
August 23, 2024
Vetted ReviewVerified User
Guru is used for our knowledge base, solving issues for our live cases, and helping the community update their sharing. I have to access it daily so I can check new procedures...
Continue reading
Leandro Eugênio Costa Santos
Consultant - Quality Assurance
Annotator
Modsquad
Verified on LinkedIn

Very good product

Rating: 10 out of 10
August 20, 2024
IncentivizedVetted ReviewVerified User
This products helps our business find solutions to problems that may come up and that you may not know about. It uses advanced AI to help with any issues we may encounter, and...
Continue reading
Verified user
Employee
Guru1 year of experience

Guru feedback

Rating: 9 out of 10
August 20, 2024
Vetted ReviewVerified User
I work as Customer Experience at Spotify, so I help customers with payment problems and problems with the app. Guru serves as a database, helping me follow the correct flows a...
Continue reading
Pedro Henrique Camargo da Ponte
Advisor - Customer Service
Customer Experience
Concentrix
Guru2 years of experience
Verified on LinkedIn

Guru changed the way our company handles knowledge bases!

Rating: 10 out of 10
August 16, 2024
IncentivizedVetted ReviewVerified User
I am a tenured subject matter export at my organization, and a daily user of Guru for nearly 3 years. Guru helps our team identify and share knowledge seamlessly, and access t...
Continue reading
Peter J. Haight
Employee - Customer Service
Tier 2 Customer Care Agent
GotPhoto/FotoGraf.de
Guru3 years of experience

Guru as a knowledge base

Rating: 10 out of 10
August 16, 2024
IncentivizedVetted ReviewVerified User
This software serves as a knowledge base for our company, we pour our workflows into the different Guru cards they need to be to keep them, from there we can update when neede...
Continue reading
Avelino Muñoz
Employee - Customer Service
Enforcement specialist
Etsy
Guru2 years of experience

Amazing for Internal Knowledge Base

Rating: 9 out of 10
August 14, 2024
IncentivizedVetted ReviewVerified User
We have a software with a lot of features. With that, comes a lot of use cases and configurations that we need to keep track of. Everyone had their own personal version of an ...
Continue reading
Verified user
Team Lead
Guru2 years of experience

Guru is a super star

Rating: 9 out of 10
August 14, 2024
IncentivizedVetted ReviewVerified User
- Easy to edit & create content - - Easy to verify that information is accurate - Easy to search (and find what you’re looking for!) - Holds content owners accountable ...
Continue reading
Verified user
Manager
Guru1 year of experience

Guru : Treasure of Knowledge

Rating: 10 out of 10
August 12, 2024
Vetted ReviewVerified User
I use Guru to find answers to the customer queries as Guru consist of each and every updates and new about the product in a simplistic way. In my opinion Guru card are helping...
Continue reading
Shubham Jha
Executive - Customer Service
Member support Agent
Etsy.Inc
Guru3 years of experience

CONVENIENT TO USE!!!

Rating: 10 out of 10
August 12, 2024
IncentivizedVetted ReviewVerified User
Guru has the company's products and services topics that serve employees or customers, respectively. It makes my job more convenient as this tools was able to give a proper gu...
Continue reading
dharlyn macagaling
Employee - Customer Service
Customer Support
Intouch cx
Guru1 year of experience

Useful tool for everyday work

Rating: 9 out of 10
August 12, 2024
IncentivizedVetted ReviewVerified User
I use Guru in my day to day work, to assist me in finding relevant informatiom to each problem that might come up. Mainly, the use of Guru in my case is restricted to user bas...
Continue reading
Teodora Lazar
Employee - Customer Service
Support Associate
Wolt
Guru1 year of experience

Guru is the best data and information helper ever!

Rating: 10 out of 10
August 12, 2024
IncentivizedVetted ReviewVerified User
I use Guru to work every day, I used to give support in customer service. We have many useful internal articles that help us to run the company and projects in a better way. G...
Continue reading
Danicelis Rosado
Employee - Customer Service
Customer service representative
Teleperformance
Guru1 year of experience

Guru is AWESOME!

Rating: 10 out of 10
August 8, 2024
IncentivizedVetted ReviewVerified User
I use Guru to search through our company's knowledge base so that I can assist our members as accurately as possible while remaining in compliance with our policy.
Continue reading
Verified user
Employee
Guru3 years of experience

Guru number 1.

Rating: 10 out of 10
August 8, 2024
IncentivizedVetted ReviewVerified User
Guru is basically our bread and butter. We use Guru everyday as our knowledge base and we are highly dependent on all it's contents. The best thing about Guru is how easy it i...
Continue reading
Verified user
Representative
Guru1 year of experience

Guru <3

Rating: 10 out of 10
August 5, 2024
IncentivizedVetted ReviewVerified User
We use it as a data base - basically everything is there. I personally never used Guru until a year ago and my life is definitely changed. I recommend it to all the companies ...
Continue reading
Verified user
Employee
Guru1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Builder

$10*

Cloud
per month per user

Enterprise

Custom

Cloud

Entry-level set up fee?

  • $5,000 one-time fee per installation
    Optional
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month per user
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Product Demos

Guru Product Tour

Navattic
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Product Details

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Guru Features

  • Supported: Announcements
  • Supported: Slack integration
  • Supported: Microsoft Teams integration
  • Supported: Verification
  • Supported: AI-powered Trending Topics for Slack
  • Supported: HRIS integrations (50+)
  • Supported: Analytics
  • Supported: Org chart
  • Supported: Generative AI: Answers
  • Supported: Favorites
  • Supported: Custom branding
  • Supported: SSO/SCIM
  • Supported: Generative AI: Assist
  • Supported: Employee Profiles

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Guru Integrations

Guru Competitors

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Guru starts at $12.

Atlassian Confluence, Microsoft SharePoint, and Notion are common alternatives for Guru.

Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(443)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Efficient Search Functionality: Users have praised Guru for its highly efficient search feature, which enables quick access to necessary information. The robust search capabilities save time and streamline knowledge retrieval within the platform.

Collaborative Nature: Reviewers appreciate the collaborative aspect of Guru, where multiple team members can contribute and verify cards, enhancing the accuracy and relevance of shared information. This teamwork fosters a culture of knowledge sharing and continuous improvement.

Customizable Content Organization: Users value Guru's ability to customize and structure content through tags and boards, highlighting it as a valuable asset for easy data organization. By tailoring their information architecture, users can optimize their workflows and enhance productivity effectively.

Limited Formatting Options: Users have expressed dissatisfaction with Guru's formatting and editing tools, desiring more advanced features like fonts, colors, and highlights. Some users have found the current options lacking in comparison to other platforms.

Need for Enhanced Integration: Many users have called for more integrations with various tools to improve automation capabilities, suggesting connections with platforms such as SFDC and ChurnZero. The lack of seamless integration has been a common point of frustration among reviewers.

Challenges in Search Functionality: Reviewers have highlighted difficulties in searching for articles due to imprecise text search bars, recommending enhancements like advanced search filters and improved search precision. Some users have felt hindered by the limitations of Guru's search functionality.

Reviews

(1-25 of 265)
Companies can't remove reviews or game the system. Here's why

Great training support tool!

Rating: 8 out of 10
Incentivized
August 27, 2024
MG
Manuela Gomes
Facilities Coordinator
Work.Life (Hospitality, 51-200 employees)
Vetted Review
Verified User
Guru
5 years of experience
View profile
Use Cases and Deployment Scope
Everything from training to processes and new systems. The team has full visibility of different areas of work. We are a 12-space coworking company, and the biggest challenge is keeping everyone informed. Guru helps us create an encyclopedia for the business and makes it easier to point our colleagues in the right direction. As part of the Facilities team, we must work with many contractors; Guru has helped us organize information and collaborate with some IT contractors, ensuring we have the right information.
Pros and Cons
  • Tag words to help the search engine.
  • Ability to associate other guru cards in one card.
  • Page layout is very user friendly and organized.
Likelihood to Recommend
We use Guru cards as a tool to keep a team of over 60 updated on processes in different areas/ industries. This is a great directory of knowledge and very useful for a wide spectrum of users. The biggest struggle is when we request verification for older cards, they tend to be ignored or forgotten about. The notifications get a bit accumulated.

Guru is a wise partner.

Rating: 9 out of 10
August 23, 2024
Use Cases and Deployment Scope
Guru is used for our knowledge base, solving issues for our live cases, and helping the community update their sharing. I have to access it daily so I can check new procedures and expand my product awareness. It's a powerful tool for gathering an ever-changing work ethic and a giant user pool streaming service.
Pros and Cons
  • Organize cards and lessons by topics.
  • Stimulating engagement through article evaluation.
  • Sharing updates quickly.
Likelihood to Recommend
Overall: Amazing and life-changing. It's like having a specialist by your side every time. Pros: It's really reassuring to have a huge, daily updated knowledge base to check and solve all my doubts. Cons: It could have a better search mechanism or maybe better filters to save some time and help focus the desired results.

Very good product

Rating: 10 out of 10
Incentivized
August 20, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
This products helps our business find solutions to problems that may come up and that you may not know about. It uses advanced AI to help with any issues we may encounter, and helps us know exactly what we need to know when it comes to live interactions especially. I would highly recommend this program
Pros and Cons
  • Easy searching
  • Easy Information upload
  • Amazing AI
Likelihood to Recommend
I think it's definitely helped with live interactions at the company due to needing information at the drop of a hat. I can definitely say this has come in handy multiple times over my time here. It may not help with specific company policies, but it definitely helps with everything else.

Guru feedback

Rating: 9 out of 10
August 20, 2024
Use Cases and Deployment Scope
I work as Customer Experience at Spotify, so I help customers with payment problems and problems with the app. Guru serves as a database, helping me follow the correct flows and troubleshooting. there is our own team that publishes these cards on Guru, and updates whenever necessary. There may be information about unauthorized access by hackers, how to follow up when there is a specific payment problem or how to send the appropriate security information to customers
Pros and Cons
  • integration with Slack, to be notified when there is an update
  • keyword search
  • responsive platform, without crashing
Likelihood to Recommend
the platform is very good to use as a database for a specific product, so it is not necessary to call leaders on a topic. This requires a more employee-friendly layout. I believe that otherwise the platform is very good at what it does, but it fails in this aspect

Guru changed the way our company handles knowledge bases!

Rating: 10 out of 10
Incentivized
August 16, 2024
PJ
Peter J. Haight
Tier 2 Customer Care Agent
GotPhoto/FotoGraf.de (Photography, 51-200 employees)
Vetted Review
Verified User
Guru
3 years of experience
View profile
Use Cases and Deployment Scope
I am a tenured subject matter export at my organization, and a daily user of Guru for nearly 3 years. Guru helps our team identify and share knowledge seamlessly, and access the same information in a very convenient, holistic way. Our USA-based customer care team is growing and with that growth comes the need for scaling. Guru makes it easy for us as a team and individually to update the internal knowledge base, allowing us to foster more success and provide better support to our clients.
Pros and Cons
  • Overall ease of use
  • Good SEO features for internal searches (with tagging etc)
  • Good categorization and compartmentalization
  • Ease of adjusting and updating cards
Likelihood to Recommend
As a tenured tech support agent at an industry-leading SaaS organization, our goal is to provide quality support and foster positive, educational engagements with our clients every contact. Having access to Guru and their rich feature set made it easy for our team to establish a dedicated internal knowledge base, and improve upon it over time.

Guru is ideal for quick references, detailed breakdowns, troubleshooting procedures, and policy statements.

Guru is not ideal for video or file attachments to said articles or cards.

Guru as a knowledge base

Rating: 10 out of 10
Incentivized
August 16, 2024
AM
Avelino Muñoz
Enforcement specialist
Etsy (Arts & Crafts, 1001-5000 employees)
Vetted Review
Verified User
Guru
2 years of experience
Use Cases and Deployment Scope
This software serves as a knowledge base for our company, we pour our workflows into the different Guru cards they need to be to keep them, from there we can update when needed and give access to each of the involved teams, this allows for easy sharing and limiting of the content.

Pros and Cons
  • Knowledge base
  • Documentation
  • Privilege sharing
Likelihood to Recommend
Not very appropriate to send messages or updates

Very well suited to keep changes documented and up to date

Amazing for Internal Knowledge Base

Rating: 9 out of 10
Incentivized
August 14, 2024
Verified User
Vetted Review
Verified User
Guru
2 years of experience
Use Cases and Deployment Scope
We have a software with a lot of features. With that, comes a lot of use cases and configurations that we need to keep track of. Everyone had their own personal version of an internal knowledge base, like the Notes app or a Google Doc. Guru allows us to share all of that knowledge effectively, especially for things that we don't necessarily want to publish for customers. We can add cards and edit cards really easily and then it's there for everyone to use and see. We also keep internal process docs in Guru which are easier to find and keep track of than Google Docs.
Pros and Cons
  • Easily add and edit knowledge.
  • Search for a card and find the answer.
  • Integrate with Zendesk for auto updated resources.
Likelihood to Recommend
Guru is awesome for an internal knowledge base. The permissions are great and it's easy to add cards through Slack or from Chrome. It's also easy to edit and collaborate on cards which is helpful for our company size. It doesn't fit our needs for external facing education.

Guru is a super star

Rating: 9 out of 10
Incentivized
August 14, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
- Easy to edit &amp; create content - <br>- Easy to verify that information is accurate <br>- Easy to search (and find what you’re looking for!) <br>- Holds content owners accountable for reviewing their content <br>- Allows all users to know who owns what content <br>- Works within our existing workflows (like Slack) <br>- Is accessible in all the places we’re working
Pros and Cons
  • The Building Blocks of our knowledge base
  • Ensuring the content we make available to our teams is trusted and accurate
  • How content is organized in Guru
Likelihood to Recommend
At Kepler, we have a 'Guru-first' mentality - meaning that if you have a question, Guru should ALWAYS be the first place you look before reaching out directly to someone. It should also be the first place you put information/content rather than creating Google Docs. It's meant for all teams, all levels, and all departments to use for easily searchable & accessible documentation!

Guru : Treasure of Knowledge

Rating: 10 out of 10
August 12, 2024
SJ
Shubham Jha
Member support Agent
Etsy.Inc (Consumer Services, 501-1000 employees)
Vetted Review
Verified User
Guru
3 years of experience
Use Cases and Deployment Scope
I use Guru to find answers to the customer queries as Guru consist of each and every updates and new about the product in a simplistic way. In my opinion Guru card are helping many business to solve the problems their customers are having on their end. Guru made my day to day tasks easier.
Pros and Cons
  • Getting updates on time
  • A simple and minimal User interface
  • The option to add cards in a group which makes to find them on time easier.
Likelihood to Recommend
Guru helped me in many ways while handling customer concerns. I use it on a daily basis. Usually is all the scenarios I've found Guru helpful.

CONVENIENT TO USE!!!

Rating: 10 out of 10
Incentivized
August 12, 2024
dm
dharlyn macagaling
Customer Support
Intouch cx (Outsourcing/Offshoring, 1001-5000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
Guru has the company's products and services topics that serve employees or customers, respectively. It makes my job more convenient as this tools was able to give a proper guideline and steps on how to resolve customers issue. A straightforward knowledge base design features intuitive navigation that makes it effortless to get answers.
Pros and Cons
  • Use clear, concise, and consistent categories to help customers find what they're looking for quickly
  • It was build upon itself to coalesce into an educational archive that's accessible and practical
  • Gives relevant information and convenient to understand
Likelihood to Recommend
I need to know if the customer is saying the truth or not. By using Guru, it helps me with the investigation which it was able to provide what documentation I need to gather. Guru already have an option what are the next steps to process if the customer concern is just an allegation or valid.

Useful tool for everyday work

Rating: 9 out of 10
Incentivized
August 12, 2024
TL
Teodora Lazar
Support Associate
Wolt (Consumer Services, 51-200 employees)
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
I use Guru in my day to day work, to assist me in finding relevant informatiom to each problem that might come up. Mainly, the use of Guru in my case is restricted to user base. Therefore the most important feature of Guru for me the quick and easy to use search tool.
Pros and Cons
  • Organize knowledge
  • Find relevant articles
  • Notifies me of any changes
Likelihood to Recommend
It's most appropriate to recommend in work related scenarios, where I can recommend/be recommended to look up certain information on a specific Guru article.

Guru is the best data and information helper ever!

Rating: 10 out of 10
Incentivized
August 12, 2024
DR
Danicelis Rosado
Customer service representative
Teleperformance (Consumer Services, 1001-5000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
I use Guru to work every day, I used to give support in customer service. We have many useful internal articles that help us to run the company and projects in a better way. Guru is friendly and easy to use and it is an awesome helper. I really recommend it to use it on internal information and data.
Pros and Cons
  • Give our agents updates regarding the new policy in the company
  • Guru is a really fast platform
  • Help us drive the company better
  • You can have your own library
  • You can add your favorite articles to a different folder
Likelihood to Recommend
Every day at work I use Guru because we have many procedures and steps to follow. Guru is always here to help us with the articles and procedures that we need to follow to work properly. Also, Guru is awesome for internal articles that just selected teams or managers can have access and that is a plus.

Guru is AWESOME!

Rating: 10 out of 10
Incentivized
August 08, 2024
Verified User
Vetted Review
Verified User
Guru
3 years of experience
Use Cases and Deployment Scope
I use Guru to search through our company's knowledge base so that I can assist our members as accurately as possible while remaining in compliance with our policy.
Pros and Cons
  • It provides multiple options when trying to find answers.
  • Guru is able to take keywords that I type in, to find the best answers for me.
  • Guru is so easy to navigate. There are many options to use, but it is so simplistic.
Likelihood to Recommend
I like how Guru gives you multiple options for your search, so you can compile the perfect answer for your customers.

Guru number 1.

Rating: 10 out of 10
Incentivized
August 08, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
Guru is basically our bread and butter. We use Guru everyday as our knowledge base and we are highly dependent on all it's contents. The best thing about Guru is how easy it is to switch between cards. The scope of my cases range from simple can't login to a more complex technical issues. All of which I get the resolution from Guru.
Pros and Cons
  • Card updates are swift and easy to browse.
  • The card update history is really helpful.
  • The links and hyperlinks in cards are easy to use.
Likelihood to Recommend
Guru is best used in time of live issues as Guru is very easy to access and update so advisors could follow instructions during a live issue. Also, I've never experienced Guru having any downtimes which I thing is really cool. I don't think there are any circumstances that Guru is not helpful at all.

Guru <3

Rating: 10 out of 10
Incentivized
August 05, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
We use it as a data base - basically everything is there. I personally never used Guru until a year ago and my life is definitely changed. I recommend it to all the companies in this world, a really cool experience overall.
Pros and Cons
  • Find the right answer
  • Store a lot of information
  • Organizes info pretty well
  • Works for all sorts of info
Likelihood to Recommend
Guru works fine for everything but it should definitely have a more concise search bar. Or a bot to help finding the info

Best tool for creating content cards

Rating: 10 out of 10
Incentivized
August 05, 2024
SM
Shakhzodbek Mukhiddinov
Support Associate
Wolt (Logistics & Supply Chain, 501-1000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
We use Guru for creating the content that will be helpful for gathering the information. It is very easy to use as a viewer and as an administrator for creating the content. We create the Guru cards for tags. In addition, it is helpful that Guru integrates with other platform as the Slack for communication. And one of the features that I liked is that there is internal AI that helps to search and find information. We use Guru to create the tags inside the cards in order to explain how our system works as a Support for customers and drivers.
Pros and Cons
  • Well-designed
  • Easy to use
  • Good integration
  • Very helpful for newbeis to understand
Likelihood to Recommend
The scenario is well suited to my experience, where we created the cards for better understanding and managing the internal information. But the lack thing is the AI. In addition, it is very helpful that. Guru integrates with other platforms as Slack. As we use Slack for internal communication. Easy log in with multiple devices as well as mobile.

Guru is a great tool for knowledge management!

Rating: 10 out of 10
Incentivized
August 05, 2024
Verified User
Vetted Review
Verified User
Guru
5 years of experience
Use Cases and Deployment Scope
We use it mainly as a knowledge base - it helps to be a source of truth for the sales org, so they know where to go to look for info. It can also be verified so we ensure we keep info up to date - on other platforms this was harder to do.

Guru is a great place to keep content for our annual kick off events - people can come back to it, and easily recap content. We refer to it in our onboarding materials, which makes it easier to keep up to date - as soon as we update the Guru card, the content stays fresh.
Pros and Cons
  • Verifying content
  • Content management
  • Customer support
Likelihood to Recommend
It is great for keeping content organised and relevant.

Love Guru

Rating: 10 out of 10
Incentivized
August 01, 2024
Verified User
Vetted Review
Verified User
Guru
2 years of experience
Use Cases and Deployment Scope
My team uses Guru to store and organize information. We make cards to hold our SOPs and keep workflows up to date. We have many different workflows so it is really helpful to keep things organized and easily accessible
Pros and Cons
  • Easy to organize
  • Plenty of storage space
  • Easy to share
Likelihood to Recommend
Guru is really appropriate for companies that have many teams who work together and need to share the same information. The verification process allows us to be confident that the info we are looking at is correct and up to date

Guru - River of Knowledge

Rating: 10 out of 10
Incentivized
August 01, 2024
Use Cases and Deployment Scope
Well, here we work with knowledge. We need to teach new employees how the product works and how they will help our customers - as soon as they get in touch. We needed an app in which we could store a considerable amount of knowledge, an app that would provide us with the means to write down that knowledge in a format that worked for our teaching purposes. An app whose interface was visually pleasing and user-friendly. And we have all of this in Guru. It was much harder before it, but now we can work properly and our numbers grew a lot after implementing this tool.
Pros and Cons
  • User-friendly
  • Enough space to store content
  • Visually pleasing interface
  • Lightweight app
  • Hardly crashes
  • Easy implementation
  • Easy extension to other applications
Likelihood to Recommend
When you want to teach something to someone else. I do this weekly during coaching sessions, I use the tools that Guru provides me to teach my collaborators about the content implemented here by Spotify. And lastly, Guru is less appropriate to display of information related to its use. We have the Analytics option, but it's not as complete or user-friendly as the rest of Guru, unfortunately. Because of this, we end up having to access other places to extract the information we need.

Almost Perfect

Rating: 10 out of 10
Incentivized
July 31, 2024
MS
Mayara Silva
Quality Analyst
Concentrix - Spotify (Telecommunications, 5001-10,000 employees)
Vetted Review
Verified User
Guru
3 years of experience
Use Cases and Deployment Scope
In my organization, I use Guru as a knowledge base since all the guidelines and flows that the company uses are in there.
As a Quality Analyst, I need to check if the advisors are following the correct processes and then Guru comes in action due to that everyday.
Not only that, but it's how I can check if some Live Issue is going on or if we'll be having any updates soon.
Pros and Cons
  • Telling about the new updates
  • Possibility of finding a variety of cards by using only one word
  • The ability of the users being able to adapt their own searches
Likelihood to Recommend
As a Quality Analyst, I need to use Guru daily and it's my main tool of work. It helps me in understanding the company guidelines to help my own advisors and give proper feedback to them when it's needed.
Not only that, Guru has also helped me when I was an advisor and the way we can find things in a fast way is definitely a bonus point as we support customers "on live".

Guru is very helpful and efficient to use

Rating: 10 out of 10
Incentivized
July 31, 2024
DB
David Balaong
Customer Support
Intouchcx (Retail, 1001-5000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
Guru is very helpful and efficient to use. I highly recommend this to my colleagues to use every time as it provides helpful information and steps as to how to navigate through the concern. I used it every day during my shift. It also help me to provide assistance to my customers with accurate information. It's the best toll that we use as a customer support.
Pros and Cons
  • Search for the accurate Guru card for assistance.
  • Use accurate Guru card to assist customer with their concern in timely manner.
  • Use accurate Guru card for additional learning.
  • Use accurate Guru card for knowledge base.
Likelihood to Recommend
Guru cards are helpful, it provides accurate information and also includes steps as to how to proceed with the process.

Swift changes to workflows and to keep teams informed

Rating: 10 out of 10
July 31, 2024
AM
Avelino Munoz
Enforcement specialist
Etsy (Arts & Crafts, 1001-5000 employees)
Vetted Review
Verified User
Guru
2 years of experience
View profile
Use Cases and Deployment Scope
We use Guru as a knowledge bank, our business and policies are constantly changing and therefore the need to keep our workflows updating are changing as well, so Guru enables us to make those changes quickly and sharing the Cards with the teams instead of making individual outreaches, everyone can check the cards and see the changes and continue referencing them to allow for a standarized workflow.
Pros and Cons
  • Keep workflows updated
  • Integrate with other tools
  • Chrome extension works great
Likelihood to Recommend
It's great when you need to make a workflow the stardad and make it available for a big team of analysts, it can be reviewed async.

When a Guru card hasn't been updated in a specific time it can then be considered unverified, it may be complicated to keep them updated and to ask questions to the staff memberwho made the changes.

The perfect knowledge sharing platform

Rating: 9 out of 10
Incentivized
July 31, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
As a growing business, we are also growing in the number of people, inner organizations, features and domains. We need to access knowledge better than asking people. We need knowledge to be available across teams and domains. We need the knowledge to be accessible. This is why we started using Guru as our knowledge-sharing platform.
Pros and Cons
  • Have a great UI/UX - making it easy to use
  • Keeps everthing organized and easy to find
  • Help us maintain it and keep it up do date
Likelihood to Recommend
Here are some scenarios Guru is suitable for:
* If your organization is growing.
* If you have a lot of hard-to-find, evergreen documents.
* If your documents need verification.

I would not recommend Guru for very small organizations, that don't need a platform for knowledge-sharing

Guru, My Guru!

Rating: 10 out of 10
Incentivized
July 31, 2024
MP
Michael Patacsil
Customer Service Representative
IntouchCX (Public Relations & Communications, 501-1000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Use Cases and Deployment Scope
We used Guru as our knowledge based. We use it daily for our operation in assisting our customers when it comes to our policies and process. We based all of our information in Guru and it was making our work more easy and more faster to provide the necessary information needed.
Pros and Cons
  • Article Favorite
  • Easy to Navigate
  • Easy to use
  • Daily bread of knowledge
Likelihood to Recommend
It definitely provide us quick and easy information that we could provide our customer. Guru provides accurate information needed. It's not time consuming whenever looking for an article or policy. It always provide us with reliable resources by it easy navigation.

Guru is so critical to my daily operations!

Rating: 10 out of 10
Incentivized
July 29, 2024
Verified User
Vetted Review
Verified User
Guru
2 years of experience
Use Cases and Deployment Scope
Guru is a place in our company where employees can access knowledge on our policies and standard operating procedures. It is an encyclopedia of our operations. It allows employee to have access to any and all questions they may have for themselves or from clients. The platform also holds step by step instructions, manuals, pictures, and downloadable client facing materials for all of our employees to access.
Pros and Cons
  • Document Storage
  • Ease of Navigation
  • Laid out simply and elequently
Likelihood to Recommend
I can't imagine working without this tool. If I didn't have this tool I would have to call/email people and then wait on them and their schedule to respond. This tool allows me to have access to all the answers of questions I come across. I use this tool daily and can't imagine how much slower my work would be without it. This allows me to complete work faster and more accurately!
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