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Guru

Guru

Starting at $12 per month per user
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Overview

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…

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Learn from top reviewers

Great training support tool!

Rating: 8 out of 10
August 27, 2024
IncentivizedVetted ReviewVerified User
Everything from training to processes and new systems. The team has full visibility of different areas of work. We are a 12-space coworking company, and the biggest challenge ...
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Manuela Gomes
Employee - Other
Facilities Coordinator
Work.Life
Guru5 years of experience

Guru is a wise partner.

Rating: 9 out of 10
August 23, 2024
Vetted ReviewVerified User
Guru is used for our knowledge base, solving issues for our live cases, and helping the community update their sharing. I have to access it daily so I can check new procedures...
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Leandro Eugênio Costa Santos
Consultant - Quality Assurance
Annotator
Modsquad
Verified on LinkedIn

Very good product

Rating: 10 out of 10
August 20, 2024
IncentivizedVetted ReviewVerified User
This products helps our business find solutions to problems that may come up and that you may not know about. It uses advanced AI to help with any issues we may encounter, and...
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Verified user
Employee
Guru1 year of experience

Guru feedback

Rating: 9 out of 10
August 20, 2024
Vetted ReviewVerified User
I work as Customer Experience at Spotify, so I help customers with payment problems and problems with the app. Guru serves as a database, helping me follow the correct flows a...
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Pedro Henrique Camargo da Ponte
Advisor - Customer Service
Customer Experience
Concentrix
Guru2 years of experience
Verified on LinkedIn

Guru changed the way our company handles knowledge bases!

Rating: 10 out of 10
August 16, 2024
IncentivizedVetted ReviewVerified User
I am a tenured subject matter export at my organization, and a daily user of Guru for nearly 3 years. Guru helps our team identify and share knowledge seamlessly, and access t...
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Peter J. Haight
Employee - Customer Service
Tier 2 Customer Care Agent
GotPhoto/FotoGraf.de
Guru3 years of experience

Guru as a knowledge base

Rating: 10 out of 10
August 16, 2024
IncentivizedVetted ReviewVerified User
This software serves as a knowledge base for our company, we pour our workflows into the different Guru cards they need to be to keep them, from there we can update when neede...
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Avelino Muñoz
Employee - Customer Service
Enforcement specialist
Etsy
Guru2 years of experience

Amazing for Internal Knowledge Base

Rating: 9 out of 10
August 14, 2024
IncentivizedVetted ReviewVerified User
We have a software with a lot of features. With that, comes a lot of use cases and configurations that we need to keep track of. Everyone had their own personal version of an ...
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Verified user
Team Lead
Guru2 years of experience

Guru is a super star

Rating: 9 out of 10
August 14, 2024
IncentivizedVetted ReviewVerified User
- Easy to edit & create content - - Easy to verify that information is accurate - Easy to search (and find what you’re looking for!) - Holds content owners accountable ...
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Verified user
Manager
Guru1 year of experience

Guru : Treasure of Knowledge

Rating: 10 out of 10
August 12, 2024
Vetted ReviewVerified User
I use Guru to find answers to the customer queries as Guru consist of each and every updates and new about the product in a simplistic way. In my opinion Guru card are helping...
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Shubham Jha
Executive - Customer Service
Member support Agent
Etsy.Inc
Guru3 years of experience

CONVENIENT TO USE!!!

Rating: 10 out of 10
August 12, 2024
IncentivizedVetted ReviewVerified User
Guru has the company's products and services topics that serve employees or customers, respectively. It makes my job more convenient as this tools was able to give a proper gu...
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dharlyn macagaling
Employee - Customer Service
Customer Support
Intouch cx
Guru1 year of experience

Useful tool for everyday work

Rating: 9 out of 10
August 12, 2024
IncentivizedVetted ReviewVerified User
I use Guru in my day to day work, to assist me in finding relevant informatiom to each problem that might come up. Mainly, the use of Guru in my case is restricted to user bas...
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Teodora Lazar
Employee - Customer Service
Support Associate
Wolt
Guru1 year of experience

Guru is the best data and information helper ever!

Rating: 10 out of 10
August 12, 2024
IncentivizedVetted ReviewVerified User
I use Guru to work every day, I used to give support in customer service. We have many useful internal articles that help us to run the company and projects in a better way. G...
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Danicelis Rosado
Employee - Customer Service
Customer service representative
Teleperformance
Guru1 year of experience

Guru is AWESOME!

Rating: 10 out of 10
August 8, 2024
IncentivizedVetted ReviewVerified User
I use Guru to search through our company's knowledge base so that I can assist our members as accurately as possible while remaining in compliance with our policy.
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Verified user
Employee
Guru3 years of experience

Guru number 1.

Rating: 10 out of 10
August 8, 2024
IncentivizedVetted ReviewVerified User
Guru is basically our bread and butter. We use Guru everyday as our knowledge base and we are highly dependent on all it's contents. The best thing about Guru is how easy it i...
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Verified user
Representative
Guru1 year of experience

Guru <3

Rating: 10 out of 10
August 5, 2024
IncentivizedVetted ReviewVerified User
We use it as a data base - basically everything is there. I personally never used Guru until a year ago and my life is definitely changed. I recommend it to all the companies ...
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Verified user
Employee
Guru1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Builder

$10*

Cloud
per month per user

Enterprise

Custom

Cloud

Entry-level set up fee?

  • $5,000 one-time fee per installation
    Optional
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month per user
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Product Demos

Guru Product Tour

Navattic
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Product Details

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Guru Features

  • Supported: Announcements
  • Supported: Slack integration
  • Supported: Microsoft Teams integration
  • Supported: Verification
  • Supported: AI-powered Trending Topics for Slack
  • Supported: HRIS integrations (50+)
  • Supported: Analytics
  • Supported: Org chart
  • Supported: Generative AI: Answers
  • Supported: Favorites
  • Supported: Custom branding
  • Supported: SSO/SCIM
  • Supported: Generative AI: Assist
  • Supported: Employee Profiles

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Guru Integrations

Guru Competitors

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Guru starts at $12.

Atlassian Confluence, Microsoft SharePoint, and Notion are common alternatives for Guru.

Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(443)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Efficient Search Functionality: Users have praised Guru for its highly efficient search feature, which enables quick access to necessary information. The robust search capabilities save time and streamline knowledge retrieval within the platform.

Collaborative Nature: Reviewers appreciate the collaborative aspect of Guru, where multiple team members can contribute and verify cards, enhancing the accuracy and relevance of shared information. This teamwork fosters a culture of knowledge sharing and continuous improvement.

Customizable Content Organization: Users value Guru's ability to customize and structure content through tags and boards, highlighting it as a valuable asset for easy data organization. By tailoring their information architecture, users can optimize their workflows and enhance productivity effectively.

Limited Formatting Options: Users have expressed dissatisfaction with Guru's formatting and editing tools, desiring more advanced features like fonts, colors, and highlights. Some users have found the current options lacking in comparison to other platforms.

Need for Enhanced Integration: Many users have called for more integrations with various tools to improve automation capabilities, suggesting connections with platforms such as SFDC and ChurnZero. The lack of seamless integration has been a common point of frustration among reviewers.

Challenges in Search Functionality: Reviewers have highlighted difficulties in searching for articles due to imprecise text search bars, recommending enhancements like advanced search filters and improved search precision. Some users have felt hindered by the limitations of Guru's search functionality.

Reviews

(1-25 of 265)
Companies can't remove reviews or game the system. Here's why

Great training support tool!

Rating: 8 out of 10
Incentivized
August 27, 2024
MG
Manuela Gomes
Facilities Coordinator
Work.Life (Hospitality, 51-200 employees)
Vetted Review
Verified User
Guru
5 years of experience
View profile
Likelihood to Recommend
We use Guru cards as a tool to keep a team of over 60 updated on processes in different areas/ industries. This is a great directory of knowledge and very useful for a wide spectrum of users. The biggest struggle is when we request verification for older cards, they tend to be ignored or forgotten about. The notifications get a bit accumulated.

Guru is a wise partner.

Rating: 9 out of 10
August 23, 2024
Likelihood to Recommend
Overall: Amazing and life-changing. It's like having a specialist by your side every time. Pros: It's really reassuring to have a huge, daily updated knowledge base to check and solve all my doubts. Cons: It could have a better search mechanism or maybe better filters to save some time and help focus the desired results.

Very good product

Rating: 10 out of 10
Incentivized
August 20, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Likelihood to Recommend
I think it's definitely helped with live interactions at the company due to needing information at the drop of a hat. I can definitely say this has come in handy multiple times over my time here. It may not help with specific company policies, but it definitely helps with everything else.

Guru feedback

Rating: 9 out of 10
August 20, 2024
Likelihood to Recommend
the platform is very good to use as a database for a specific product, so it is not necessary to call leaders on a topic. This requires a more employee-friendly layout. I believe that otherwise the platform is very good at what it does, but it fails in this aspect

Guru changed the way our company handles knowledge bases!

Rating: 10 out of 10
Incentivized
August 16, 2024
PJ
Peter J. Haight
Tier 2 Customer Care Agent
GotPhoto/FotoGraf.de (Photography, 51-200 employees)
Vetted Review
Verified User
Guru
3 years of experience
View profile
Likelihood to Recommend
As a tenured tech support agent at an industry-leading SaaS organization, our goal is to provide quality support and foster positive, educational engagements with our clients every contact. Having access to Guru and their rich feature set made it easy for our team to establish a dedicated internal knowledge base, and improve upon it over time.

Guru is ideal for quick references, detailed breakdowns, troubleshooting procedures, and policy statements.

Guru is not ideal for video or file attachments to said articles or cards.

Amazing for Internal Knowledge Base

Rating: 9 out of 10
Incentivized
August 14, 2024
Verified User
Vetted Review
Verified User
Guru
2 years of experience
Likelihood to Recommend
Guru is awesome for an internal knowledge base. The permissions are great and it's easy to add cards through Slack or from Chrome. It's also easy to edit and collaborate on cards which is helpful for our company size. It doesn't fit our needs for external facing education.

Guru is a super star

Rating: 9 out of 10
Incentivized
August 14, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Likelihood to Recommend
At Kepler, we have a 'Guru-first' mentality - meaning that if you have a question, Guru should ALWAYS be the first place you look before reaching out directly to someone. It should also be the first place you put information/content rather than creating Google Docs. It's meant for all teams, all levels, and all departments to use for easily searchable & accessible documentation!

Guru : Treasure of Knowledge

Rating: 10 out of 10
August 12, 2024
SJ
Shubham Jha
Member support Agent
Etsy.Inc (Consumer Services, 501-1000 employees)
Vetted Review
Verified User
Guru
3 years of experience
Likelihood to Recommend
Guru helped me in many ways while handling customer concerns. I use it on a daily basis. Usually is all the scenarios I've found Guru helpful.

CONVENIENT TO USE!!!

Rating: 10 out of 10
Incentivized
August 12, 2024
dm
dharlyn macagaling
Customer Support
Intouch cx (Outsourcing/Offshoring, 1001-5000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Likelihood to Recommend
I need to know if the customer is saying the truth or not. By using Guru, it helps me with the investigation which it was able to provide what documentation I need to gather. Guru already have an option what are the next steps to process if the customer concern is just an allegation or valid.

Useful tool for everyday work

Rating: 9 out of 10
Incentivized
August 12, 2024
TL
Teodora Lazar
Support Associate
Wolt (Consumer Services, 51-200 employees)
Vetted Review
Verified User
Guru
1 year of experience
Likelihood to Recommend
It's most appropriate to recommend in work related scenarios, where I can recommend/be recommended to look up certain information on a specific Guru article.

Guru is the best data and information helper ever!

Rating: 10 out of 10
Incentivized
August 12, 2024
DR
Danicelis Rosado
Customer service representative
Teleperformance (Consumer Services, 1001-5000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Likelihood to Recommend
Every day at work I use Guru because we have many procedures and steps to follow. Guru is always here to help us with the articles and procedures that we need to follow to work properly. Also, Guru is awesome for internal articles that just selected teams or managers can have access and that is a plus.

Guru is AWESOME!

Rating: 10 out of 10
Incentivized
August 08, 2024
Verified User
Vetted Review
Verified User
Guru
3 years of experience
Likelihood to Recommend
I like how Guru gives you multiple options for your search, so you can compile the perfect answer for your customers.

Guru number 1.

Rating: 10 out of 10
Incentivized
August 08, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Likelihood to Recommend
Guru is best used in time of live issues as Guru is very easy to access and update so advisors could follow instructions during a live issue. Also, I've never experienced Guru having any downtimes which I thing is really cool. I don't think there are any circumstances that Guru is not helpful at all.

Guru <3

Rating: 10 out of 10
Incentivized
August 05, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Likelihood to Recommend
Guru works fine for everything but it should definitely have a more concise search bar. Or a bot to help finding the info

Best tool for creating content cards

Rating: 10 out of 10
Incentivized
August 05, 2024
SM
Shakhzodbek Mukhiddinov
Support Associate
Wolt (Logistics & Supply Chain, 501-1000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Likelihood to Recommend
The scenario is well suited to my experience, where we created the cards for better understanding and managing the internal information. But the lack thing is the AI. In addition, it is very helpful that. Guru integrates with other platforms as Slack. As we use Slack for internal communication. Easy log in with multiple devices as well as mobile.

Love Guru

Rating: 10 out of 10
Incentivized
August 01, 2024
Verified User
Vetted Review
Verified User
Guru
2 years of experience
Likelihood to Recommend
Guru is really appropriate for companies that have many teams who work together and need to share the same information. The verification process allows us to be confident that the info we are looking at is correct and up to date

Guru - River of Knowledge

Rating: 10 out of 10
Incentivized
August 01, 2024
Likelihood to Recommend
When you want to teach something to someone else. I do this weekly during coaching sessions, I use the tools that Guru provides me to teach my collaborators about the content implemented here by Spotify. And lastly, Guru is less appropriate to display of information related to its use. We have the Analytics option, but it's not as complete or user-friendly as the rest of Guru, unfortunately. Because of this, we end up having to access other places to extract the information we need.

Almost Perfect

Rating: 10 out of 10
Incentivized
July 31, 2024
MS
Mayara Silva
Quality Analyst
Concentrix - Spotify (Telecommunications, 5001-10,000 employees)
Vetted Review
Verified User
Guru
3 years of experience
Likelihood to Recommend
As a Quality Analyst, I need to use Guru daily and it's my main tool of work. It helps me in understanding the company guidelines to help my own advisors and give proper feedback to them when it's needed.
Not only that, Guru has also helped me when I was an advisor and the way we can find things in a fast way is definitely a bonus point as we support customers "on live".

Swift changes to workflows and to keep teams informed

Rating: 10 out of 10
July 31, 2024
AM
Avelino Munoz
Enforcement specialist
Etsy (Arts & Crafts, 1001-5000 employees)
Vetted Review
Verified User
Guru
2 years of experience
View profile
Likelihood to Recommend
It's great when you need to make a workflow the stardad and make it available for a big team of analysts, it can be reviewed async.

When a Guru card hasn't been updated in a specific time it can then be considered unverified, it may be complicated to keep them updated and to ask questions to the staff memberwho made the changes.

The perfect knowledge sharing platform

Rating: 9 out of 10
Incentivized
July 31, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Likelihood to Recommend
Here are some scenarios Guru is suitable for:
* If your organization is growing.
* If you have a lot of hard-to-find, evergreen documents.
* If your documents need verification.

I would not recommend Guru for very small organizations, that don't need a platform for knowledge-sharing

Guru, My Guru!

Rating: 10 out of 10
Incentivized
July 31, 2024
MP
Michael Patacsil
Customer Service Representative
IntouchCX (Public Relations & Communications, 501-1000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Likelihood to Recommend
It definitely provide us quick and easy information that we could provide our customer. Guru provides accurate information needed. It's not time consuming whenever looking for an article or policy. It always provide us with reliable resources by it easy navigation.

Guru is so critical to my daily operations!

Rating: 10 out of 10
Incentivized
July 29, 2024
Verified User
Vetted Review
Verified User
Guru
2 years of experience
Likelihood to Recommend
I can't imagine working without this tool. If I didn't have this tool I would have to call/email people and then wait on them and their schedule to respond. This tool allows me to have access to all the answers of questions I come across. I use this tool daily and can't imagine how much slower my work would be without it. This allows me to complete work faster and more accurately!
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