Great AI features for easy knowledge base searching
May 30, 2024

Great AI features for easy knowledge base searching

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We upload all of our help center articles and internal process information into Guru. From my Sales perspective, I go to Guru first whenever I have a question, rather than messaging my coworkers. It saves me the trouble of needing to bother coworkers and gives me all the accurate information I need, from the resources we've uploaded.

Pros

  • AI search feature
  • Knowledge base
  • Easy UI

Cons

  • Regular search bar
  • Chrome extension glitchy
  • Quick information
  • Credibility for sales people
  • Center of truth for all company info
I'm not sure, I didn't buy it myself. I know we had Klue before but have since sunsetted that because Guru is so great.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

When I'm on a live demo and a prospect asks me a very specific product question I don't know the answer to, I can (on the same call) pop open Guru and type out the question...within seconds I have the answer. Previously I would have had to ask a coworker after the sales call ended.

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