Great functionality but wish my team were more diligent about updating cards
June 20, 2024

Great functionality but wish my team were more diligent about updating cards

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Lays out step-by-step instructions on complicated processes and directs me to proper points of contact depending on the situation.

Pros

  • The search capabilities in Guru are great (unlike something like Outlook, for example).
  • The "Users who viewed this card also viewed:" is incredibly helpful
  • I really like the clickable table of contents on the left-hand side of cards

Cons

  • The only downside is that my company isn't great at staying on top of / updating cards.
  • Would be great if Guru would notify card owners "it's been X years since this card has been updated" to prompt them to review and update.
  • Alternatively, if there was an option for users to "flag" a card and notify the card owner that way.
  • Makes my day-to-day much easier. I spend much less time looking for answers

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Great for viewing hierarchies and determining proper workflow processes. I'm in sales and use it mainly for determining if we have enterprise relationships and marketing partnerships with certain firms. It is helpful to see what is all included in those agreements or determining if certain opportunities should be passed to a different team.

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