Guru: Your #1 Knowledge Database Solution
June 28, 2024
Guru: Your #1 Knowledge Database Solution
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/bd8bdbacb3abcdc34ac6b26b4a56ff84a6f74ef8/images/no_photo.png)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Guru helps address accuracy, quality, and efficiency within our customer-facing depart. In addressing those factors, Guru helps increase customer satisfaction. We have 3 departments (CX, Claims, and Underwriting) that are customer-facing, and Guru allows us to house information on policies, SOPs, definitions, and deep dives to assist the customer-facing roles in providing an optimal customer experience.
Pros
- Ease of use
- Collaborative content creation
- Insightful and advance analytics options
- Cutting-edge AI features
- Excellent account manager and client support services
- Being the one-source-of-truth for our teams
- Integrating with other key software
Cons
- My only 1 complaint is I wish that individual Guru cards could exist in more than 1 collection! That's my only complaint.
- Increased efficiency
- Increased quality
- Increased accuracy
- Higher CSAT
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes
Comments
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