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Guru

Guru

Starting at $12 per month per user
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Overview

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…

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Learn from top reviewers

Great training support tool!

Rating: 8 out of 10
August 27, 2024
IncentivizedVetted ReviewVerified User
Everything from training to processes and new systems. The team has full visibility of different areas of work. We are a 12-space coworking company, and the biggest challenge ...
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Manuela Gomes
Employee - Other
Facilities Coordinator
Work.Life
Guru5 years of experience

Guru is a wise partner.

Rating: 9 out of 10
August 23, 2024
Vetted ReviewVerified User
Guru is used for our knowledge base, solving issues for our live cases, and helping the community update their sharing. I have to access it daily so I can check new procedures...
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Leandro Eugênio Costa Santos
Consultant - Quality Assurance
Annotator
Modsquad
Verified on LinkedIn

Very good product

Rating: 10 out of 10
August 20, 2024
IncentivizedVetted ReviewVerified User
This products helps our business find solutions to problems that may come up and that you may not know about. It uses advanced AI to help with any issues we may encounter, and...
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Verified user
Employee
Guru1 year of experience

Guru feedback

Rating: 9 out of 10
August 20, 2024
Vetted ReviewVerified User
I work as Customer Experience at Spotify, so I help customers with payment problems and problems with the app. Guru serves as a database, helping me follow the correct flows a...
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Pedro Henrique Camargo da Ponte
Advisor - Customer Service
Customer Experience
Concentrix
Guru2 years of experience
Verified on LinkedIn

Guru changed the way our company handles knowledge bases!

Rating: 10 out of 10
August 16, 2024
IncentivizedVetted ReviewVerified User
I am a tenured subject matter export at my organization, and a daily user of Guru for nearly 3 years. Guru helps our team identify and share knowledge seamlessly, and access t...
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Peter J. Haight
Employee - Customer Service
Tier 2 Customer Care Agent
GotPhoto/FotoGraf.de
Guru3 years of experience

Guru as a knowledge base

Rating: 10 out of 10
August 16, 2024
IncentivizedVetted ReviewVerified User
This software serves as a knowledge base for our company, we pour our workflows into the different Guru cards they need to be to keep them, from there we can update when neede...
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Avelino Muñoz
Employee - Customer Service
Enforcement specialist
Etsy
Guru2 years of experience

Amazing for Internal Knowledge Base

Rating: 9 out of 10
August 14, 2024
IncentivizedVetted ReviewVerified User
We have a software with a lot of features. With that, comes a lot of use cases and configurations that we need to keep track of. Everyone had their own personal version of an ...
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Verified user
Team Lead
Guru2 years of experience

Guru is a super star

Rating: 9 out of 10
August 14, 2024
IncentivizedVetted ReviewVerified User
- Easy to edit & create content - - Easy to verify that information is accurate - Easy to search (and find what you’re looking for!) - Holds content owners accountable ...
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Verified user
Manager
Guru1 year of experience

Guru : Treasure of Knowledge

Rating: 10 out of 10
August 12, 2024
Vetted ReviewVerified User
I use Guru to find answers to the customer queries as Guru consist of each and every updates and new about the product in a simplistic way. In my opinion Guru card are helping...
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Shubham Jha
Executive - Customer Service
Member support Agent
Etsy.Inc
Guru3 years of experience

CONVENIENT TO USE!!!

Rating: 10 out of 10
August 12, 2024
IncentivizedVetted ReviewVerified User
Guru has the company's products and services topics that serve employees or customers, respectively. It makes my job more convenient as this tools was able to give a proper gu...
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dharlyn macagaling
Employee - Customer Service
Customer Support
Intouch cx
Guru1 year of experience

Useful tool for everyday work

Rating: 9 out of 10
August 12, 2024
IncentivizedVetted ReviewVerified User
I use Guru in my day to day work, to assist me in finding relevant informatiom to each problem that might come up. Mainly, the use of Guru in my case is restricted to user bas...
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Teodora Lazar
Employee - Customer Service
Support Associate
Wolt
Guru1 year of experience

Guru is the best data and information helper ever!

Rating: 10 out of 10
August 12, 2024
IncentivizedVetted ReviewVerified User
I use Guru to work every day, I used to give support in customer service. We have many useful internal articles that help us to run the company and projects in a better way. G...
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Danicelis Rosado
Employee - Customer Service
Customer service representative
Teleperformance
Guru1 year of experience

Guru is AWESOME!

Rating: 10 out of 10
August 8, 2024
IncentivizedVetted ReviewVerified User
I use Guru to search through our company's knowledge base so that I can assist our members as accurately as possible while remaining in compliance with our policy.
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Verified user
Employee
Guru3 years of experience

Guru number 1.

Rating: 10 out of 10
August 8, 2024
IncentivizedVetted ReviewVerified User
Guru is basically our bread and butter. We use Guru everyday as our knowledge base and we are highly dependent on all it's contents. The best thing about Guru is how easy it i...
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Verified user
Representative
Guru1 year of experience

Guru <3

Rating: 10 out of 10
August 5, 2024
IncentivizedVetted ReviewVerified User
We use it as a data base - basically everything is there. I personally never used Guru until a year ago and my life is definitely changed. I recommend it to all the companies ...
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Verified user
Employee
Guru1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Builder

$10*

Cloud
per month per user

Enterprise

Custom

Cloud

Entry-level set up fee?

  • $5,000 one-time fee per installation
    Optional
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month per user
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Product Demos

Guru Product Tour

Navattic
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Product Details

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Guru Features

  • Supported: Announcements
  • Supported: Slack integration
  • Supported: Microsoft Teams integration
  • Supported: Verification
  • Supported: AI-powered Trending Topics for Slack
  • Supported: HRIS integrations (50+)
  • Supported: Analytics
  • Supported: Org chart
  • Supported: Generative AI: Answers
  • Supported: Favorites
  • Supported: Custom branding
  • Supported: SSO/SCIM
  • Supported: Generative AI: Assist
  • Supported: Employee Profiles

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Guru Integrations

Guru Competitors

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Guru starts at $12.

Atlassian Confluence, Microsoft SharePoint, and Notion are common alternatives for Guru.

Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(443)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Efficient Search Functionality: Users have praised Guru for its highly efficient search feature, which enables quick access to necessary information. The robust search capabilities save time and streamline knowledge retrieval within the platform.

Collaborative Nature: Reviewers appreciate the collaborative aspect of Guru, where multiple team members can contribute and verify cards, enhancing the accuracy and relevance of shared information. This teamwork fosters a culture of knowledge sharing and continuous improvement.

Customizable Content Organization: Users value Guru's ability to customize and structure content through tags and boards, highlighting it as a valuable asset for easy data organization. By tailoring their information architecture, users can optimize their workflows and enhance productivity effectively.

Limited Formatting Options: Users have expressed dissatisfaction with Guru's formatting and editing tools, desiring more advanced features like fonts, colors, and highlights. Some users have found the current options lacking in comparison to other platforms.

Need for Enhanced Integration: Many users have called for more integrations with various tools to improve automation capabilities, suggesting connections with platforms such as SFDC and ChurnZero. The lack of seamless integration has been a common point of frustration among reviewers.

Challenges in Search Functionality: Reviewers have highlighted difficulties in searching for articles due to imprecise text search bars, recommending enhancements like advanced search filters and improved search precision. Some users have felt hindered by the limitations of Guru's search functionality.

Reviews

(1-25 of 80)
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Great training support tool!

Rating: 8 out of 10
Incentivized
August 27, 2024
MG
Manuela Gomes
Facilities Coordinator
Work.Life (Hospitality, 51-200 employees)
Vetted Review
Verified User
Guru
5 years of experience
View profile
Usability
9
Overall, it's a great tool and base. Not a ten yet, as I think the search engine still needs to learn a few more keywords - I struggle to find specific cards because I can't remember their title and sometimes want to search by a keyword, but it doesn't always work. The card management side, not sure if this can be improved or it's just user laziness, but a mote impactful reminder rather than a billion notifications that we all end up ignoring after the 3rd one.

Guru is a wise partner.

Rating: 9 out of 10
August 23, 2024
Usability
8
The permissions and some search filters can definitely improve. The articles and visibility as well, since the rollbars need to be scrolled in a somewhat stiff window. Zooming in or out doesn't seem to do the trick. The overall UX is pretty great but definitely has some room for improvement.

Very good product

Rating: 10 out of 10
Incentivized
August 20, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Usability
9
I gave it this rating because it is extremely easy to use and maneuver when it comes to needing information at the drop of a hat. It can definitely help with any issues you have and need at a moments notice. I recommend it in sticky situations where you need it.

Guru feedback

Rating: 9 out of 10
August 20, 2024
Usability
9
usability in general is very good in guru, however it is necessary to improve its interface, to make it easier to locate each specific card. On the other hand, you can search by keywords, which also helps a lot, as well as being able to favorite the card you want.

Guru changed the way our company handles knowledge bases!

Rating: 10 out of 10
Incentivized
August 16, 2024
PJ
Peter J. Haight
Tier 2 Customer Care Agent
GotPhoto/FotoGraf.de (Photography, 51-200 employees)
Vetted Review
Verified User
Guru
3 years of experience
View profile
Usability
10
Guru is easy to use once you can acclimate with it, and get a feel for the lay of the land. It does have a somewhat steep learning curve for new users, or agents that have not gotten previous experience with similar knowledge base solutions. It is easy to navigate and find cards, easy to tag and update tags, and it is a breeze to update or create entire cards. The text based formatting helps keep guiderails for syntax and helps maintain a professional, but not too wordy tone.

Guru as a knowledge base

Rating: 10 out of 10
Incentivized
August 16, 2024
AM
Avelino Muñoz
Enforcement specialist
Etsy (Arts & Crafts, 1001-5000 employees)
Vetted Review
Verified User
Guru
2 years of experience
Usability
10
Guru is easy to use, accessible and obvious, it integrates greatly with other software relevant to our teams, it's Chrome extension is also very useful, admin can easily understand how to use its features and is also very easy to share privileges or limit a card privacy, this makes Guru very safe to use

Amazing for Internal Knowledge Base

Rating: 9 out of 10
Incentivized
August 14, 2024
Verified User
Vetted Review
Verified User
Guru
2 years of experience
Usability
9
Usability is great. Really user friendly so there is very little internal training required. The main point you have to get across to your teams is just to use it, and stop using google docs and notes apps.

Guru : Treasure of Knowledge

Rating: 10 out of 10
August 12, 2024
SJ
Shubham Jha
Member support Agent
Etsy.Inc (Consumer Services, 501-1000 employees)
Vetted Review
Verified User
Guru
3 years of experience
Usability
10
I've rated this parameter at 10 , it is due to my satisfaction level with the Guru.

CONVENIENT TO USE!!!

Rating: 10 out of 10
Incentivized
August 12, 2024
dm
dharlyn macagaling
Customer Support
Intouch cx (Outsourcing/Offshoring, 1001-5000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Usability
10
I'm glad that I'm having great knowledge and experience in a trade or profession by using this tool. cover a wide range of topics and provide in-depth information to address various user needs. Ideally, it gives the answer to your question with a tailor-made page that gives you exactly the right information.

Useful tool for everyday work

Rating: 9 out of 10
Incentivized
August 12, 2024
TL
Teodora Lazar
Support Associate
Wolt (Consumer Services, 51-200 employees)
Vetted Review
Verified User
Guru
1 year of experience
Usability
9
It is a great tool, makes my every day work a lot easier and provides me with the independence of finding information on my own, that I, otherwise, would have to ask a collegue for. I gave a 9 because sometimes I have a hard time using certain feature with it, such as the AI search tool.

Guru is the best data and information helper ever!

Rating: 10 out of 10
Incentivized
August 12, 2024
DR
Danicelis Rosado
Customer service representative
Teleperformance (Consumer Services, 1001-5000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Usability
10
Guru is always here to help us with the articles and procedures that we need to follow to work properly. Also, Guru is awesome for internal articles that just selected teams or managers can have access and that is a plus.

Guru is AWESOME!

Rating: 10 out of 10
Incentivized
August 08, 2024
Verified User
Vetted Review
Verified User
Guru
3 years of experience
Usability
10
It is very user-friendly, even for new users.

Guru number 1.

Rating: 10 out of 10
Incentivized
August 08, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Usability
10
The ease of navigations has helped very much. The ease of searching the correct cards for appropriate cases has been very efficient. The way the searches show up from the closest relatable keyword you searched has opened up choices to pick the most suitable card you'd need for a specific case.

Guru <3

Rating: 10 out of 10
Incentivized
August 05, 2024
Verified User
Vetted Review
Verified User
Guru
1 year of experience
Usability
9
Because there is still room for improvement

Best tool for creating content cards

Rating: 10 out of 10
Incentivized
August 05, 2024
SM
Shakhzodbek Mukhiddinov
Support Associate
Wolt (Logistics & Supply Chain, 501-1000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Usability
10
As I use Guru every day, it helps to find the suitable tags, information for my specific case. I would give this rating because the browser extension is particularly convenient, enabling users to access knowledge cards directly within their workflow, this boosts productivity. Also, the tool's verification process and collaboration enhancements are very well organized.

Love Guru

Rating: 10 out of 10
Incentivized
August 01, 2024
Verified User
Vetted Review
Verified User
Guru
2 years of experience
Usability
10
Guru is super easy to use. Searching is made easy by the use of tags and key words

Guru - River of Knowledge

Rating: 10 out of 10
Incentivized
August 01, 2024
Usability
9
Because Guru is not complicated to use. Actually, its very user-friendly and you do have all information displayed just for you in a clean interface, that is not messy or too simple. Editing and creating templates, along with other tools provided by Guru, also makes our professional lives much easier, as we have better time management and resource allocation - once ready, we make use of that knowledge material and we don't need to write it several times from the beginning - we just have to update it.

Almost Perfect

Rating: 10 out of 10
Incentivized
July 31, 2024
MS
Mayara Silva
Quality Analyst
Concentrix - Spotify (Telecommunications, 5001-10,000 employees)
Vetted Review
Verified User
Guru
3 years of experience
Usability
8
I give this rating because even if I love using Guru, sometimes it has bugs that get me somehow mad. It is a good tool, but it does have some issues that we can consider "easy" to solve and it isn't solved until now.
For example > Pages going blank after clicking the "I read" button or opening 2 different cards at once and one of them never stops loading.

Swift changes to workflows and to keep teams informed

Rating: 10 out of 10
July 31, 2024
AM
Avelino Munoz
Enforcement specialist
Etsy (Arts & Crafts, 1001-5000 employees)
Vetted Review
Verified User
Guru
2 years of experience
View profile
Usability
10
It's very easy to use, the Chrome extension makes it available on different pages an scenarios and it's integration to Slack and ZenDesk make it available in every aspect of my work.

Plus it recommends specific cards for the topic you're reviewing and sometimes it nails it, although that could be improved.

Guru, My Guru!

Rating: 10 out of 10
Incentivized
July 31, 2024
MP
Michael Patacsil
Customer Service Representative
IntouchCX (Public Relations & Communications, 501-1000 employees)
Vetted Review
Verified User
Guru
1 year of experience
Usability
10
It's always a good companion for daily operation.

Guru is so critical to my daily operations!

Rating: 10 out of 10
Incentivized
July 29, 2024
Verified User
Vetted Review
Verified User
Guru
2 years of experience
Usability
10
Usability is very easy. It is easy to navigate, it is easy to search, it is easy to have things categorized. It is even very easy to create a card. Our team here, whether it is administrators creating cards or employees viewing cards, are accessing this system routinely. Our whole company is on this platform throughout the day. I have my Guru tab up on a browser throughout the day, I never delete the tab until the end of the day. I like to have it handy and ready to use. It is one of my most frequent websites - it is that critical.
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