One of the best knowledge base ever!
Overall Satisfaction with Guru
In our organization, we use Guru as a source of resources; it's a one-stop shop for product-related knowledge. Support Advisors use it to stay updated with product knowledge. Guru addresses business problems like support efficiency, as our SAs previously spent a lot of time finding solutions and answers. Guru reduces this search time by providing quick access to support documentation.
Pros
- Centralized Knowledge Base - Guru keeps all company knowledge in one easy-to-use platform. This includes product-related knowledge, policies, troubleshooting guides, and more.
- Real-Time Updates - Whenever there's an update to a product or a new process is introduced, Guru allows the administrator to quickly update the relevant details.
- Onboarding and Training - It's very useful for the training team as well. Whenever we have a new batch coming in, we use Guru as a one-stop resource for training materials, modules, and other relevant details.
Cons
- The AI search in Guru sometimes shows incorrect information that is not always accurate compared to the resource.
- Sometimes we experience performance issues, mostly slow loading or lag when accessing a large volume of content.
- The Chrome extension of Guru sometimes works slowly, taking time to open, and it auto logs out, requiring us to log in again and again.
- improved Operational Efficiency- By centralizing our knowledge base in Guru, we've streamlined access to critical information across departments.
- Knowledge Management Cost Savings:-Consolidating our knowledge management efforts onto Guru has reduced software and training costs associated with maintaining multiple knowledge repositories.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes
Comments
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