Nor-Cal Refrigeration

Nor-Cal Refrigeration just made my day.

Woke up to a puddle of water all over my kitchen floor and a warm fridge & freezer. Called GE, thinking that my less-than-three-year-old fridge would still be under warranty. And they just said they couldn't send a repairman out for a whole week. Then called Home Depot (where I bought my appliances), and they were even less helpful than GE.

Finally, after reading a few yelp reviews, I decided to give Nor-Cal a call. They were SO kind and helpful. Spent 15 minutes on the phone with me, explaining everything from pricing, to labor complexity for fixing newer GE models, to common issues. Offered to send a guy over right away for a quick diagnosis. But -- guess what -- I didn't need it! After he walked me through several troubleshooting tips over the phone, my fridge started working again!

This 15 minute phone call likely saved me hundreds of dollars. Next time I have fridge issues (I'm sure it will happen again), these guys will be the first place I call.

We had them come look at our kitchen vent hood and they said we needed to get it replaced. They said the payment from the visitó would go into the cost of the installation once we picked a new vent. Well we've called them three times and they have keep saying they'll call back in ten minutes and they never called back. We ended up going with another company because they were so difficult to deal with.

I'm writing to compliment Nor-Cal Refrigeration for their exceptional level of service and professionalism. From my first interaction with Frank to the completion of a repair to our refrigerator the entire process was effortless. We were kept updated along the way and everything went as planned/promised or better!

Made an appointment to come by today between 3 and 5. It's after 6. No show no call. If I did that at my job I'd be looking for work. Don't waste your time.

Frank and Emilio both serviced our GE fridge at two separate times in 2020. Both times, the fridge had stopped working (but due to different issues -- once with coil cleaning and once with a fried wire), and both individuals were kind and explained to me what was wrong, what they were going to do to fix the problem, etc. as they diagnosed and worked on the fridge. It seemed to me that the price was also very reasonable (less than $250 both times) and I was glad for their professionalism. Thanks!

last month I called someone to fix my refrigerator. He came when expected, and the refrigerator worked again for a reasonable price. I paid him in cash, which he requested, and he didn't give me a receipt. Two weeks later the appliance no longer worked, i couldn't remember the name of his company, and a friend referred me to Nor-Cal. I will never call anyone else. Frank came on time, diagnosed the problem quickly, told us what to do, explained how it happened, how he would treat it, and I was delighted. My very brilliant engineer brother, who can fix anything, happened to be over, and was also very impressed. Like reviewer Jamie C. ,SIX STARS.

Great customer service and they usually can fix the problem the next day. We've been using this company for years.
They fix refrigerators and stoves, etc.

Frank and Emilio replaced my ice maker in my very-old Kenmore side-by-side refrigerator and took extra care to clean the parts under the refrigerator to help extend its useful life. They also replaced the door seal on our old front-load LG clothes washer. This small family-owned business is professional, skilled, and reliable, and they are good communicators. I highly recommend them.

We had a refrigerator door shelf that broke in a couple of places. I spent a while looking for the replacement part on the Internet and Amazon using the fridge model number to no avail. I was referred to Nor-Cal Refrigeration as a place that might be able to help us out. It was the end of the day when I called and left a message for Emilio. He promptly replied and let me know that they don't usually sell parts, but he would look up if he could get the part for us. He called back the next day to let me know that he had contacted the manufacturer, but due to the age of the fridge, they no longer make the product. He was very pleasant and I appreciate how he took the time to make the call and research things for us at no cost. If we ever have a need for help with our fridge, we will not hesitate to contact Nor-Cal.

Frank answered my call and asked for my name and number and said they'd call me back to schedule a repair by end of day. They didn't call back so I called them again the next day and got their voicemail where the mailbox was too full to leave a message. I don't know what happened to these guys, maybe I recommended them to too many people and they can't keep up? Never heard from them and that was weeks ago. Anyway, it's a shame to have this negative update but luckily there are plenty of other appliance repair teams in SF.

I woke up to my fridge being off and the lights inside not working. When I called Nor-Cal, they suggested that I check the breaker first to make sure the fridge was actually getting power. They also suggested that check the electrical connection for the fridge. All this to try and save me money on a service call. Really appreciate how they're looking out for the customer.