Support teams benefit deeply from Guru
July 09, 2024
Support teams benefit deeply from Guru
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/bd8bdbacb3abcdc34ac6b26b4a56ff84a6f74ef8/images/no_photo.png)
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
It's critical when running a support team that they have access to the most up to date and accurate information. Guru makes it easy to keep everything straight for a team that literally has to know everything at all times. It's easy to add, verify, edit, remove and iterate on things all in once place.
Pros
- Search feature
- Tagging
- Organization
- Flexibility
Cons
- Ability to add cards to multiple collections
- Feature to turn a card into a template
- Suggestive tagging to help us stay organized and clean with our tagging approach.
- We have a call center team in Honduras - Guru reduces the back and forth that happens when using an overseas and remote BPO
- Helps create a very solid and concrete basis for QA - if our processes are clearly documented, we can say with confidence that our scoring reflects the reality of our support.
- Helps give insight into where we are failing/falling short in training. The more a card is used, the more we can say it's likely that process is difficult to recall, not trained as well, or a pain for customers and the team. All of this insight can help drive change on the team and in the business.
Guru is built for service teams that want to go above and beyond for their customers and users. The knowledge base, best practices, features, functionalities, and improvements all reflect a dedication to service rather than just purely knowledge storing.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes
Comments
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