Guru is a fantastic asset to any company
July 09, 2024
Guru is a fantastic asset to any company
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Guru is a fantastic product that allows a seamless use of verification, creation, monitoring usage, and integrating with a variety of tools/systems. My team and organization uses Guru as a knowledge base but it is used across multiple departments. The collaborative features of Guru are very versatile and allow for changing information to be adjusted by the appropriate author.
Analytics are also great to see insights into card usage, common keyword searches, and review metrics for updated information. The integrations Guru allows across CRM tools and Slack have been particularly helpful in establishing a self-sufficient team.
Analytics are also great to see insights into card usage, common keyword searches, and review metrics for updated information. The integrations Guru allows across CRM tools and Slack have been particularly helpful in establishing a self-sufficient team.
Pros
- Varied Integrations
- Knowledge Base
- Collaboration across teams
- Analytics for tracking usage
- Verification steps across authors and collections
Cons
- Some analytics are hard to use with regards to specific user metrics
- When making edits, there isn't a way to mass update terminology or removing information.
- Knowledge base can't be integrated in most CRM tools for AI capabilities.
- Reduction in onboarding for new team members from 4 weeks to 3 weeks.
- Self-sufficient customer service agents using cards which reduced time spent by team leads or supervisors.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes
Comments
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